Position Purpose:The Truss Specialist 2 provides quality professional service that consistently meets or exceeds Company standards of excellence and customer expectations. Acts as a primary point of contact for Home Depot Associates and HD Components vendor network during the pre and post sales process. Position is responsible for meeting and/or exceeding individual service quality goals and contributes to various related department goals. Key Responsibilities:30% Review and analyze specifications, blueprints, engineered drawings and related designs to determine factors affecting design of the wall, truss, and engineered wood components25% Advises Truss Specialist 1 and Quoting Expediter on technical aspects of customer inquiries and serves as a point of escalation for transactions requiring advanced expertise or discernment20% Partner with HD Components vendor network with any questions and/or concerns related to quotes and/or designs10% Effectively and routinely balance multiple customers and tasks10% Meet or exceed scorecard requirements for productivity and quality5% Assist Home Depot associates with quoting process and questions related to truss quotes and orders via phone and email Direct Manager/Direct Reports:This position reports to the HDQC HD Components Supervisor.This position has 0 direct reports.Travel Requirements:Typically requires overnight travel less than 10% of the time.Physical Requirements:Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.Working Conditions:Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.Minimum Qualifications:Must be eighteen years of age or older.Must be legally permitted to work in the United States.Preferred Qualifications:College Degree preferredAdvanced knowledge of standard practices and terminology commonly found in the construction and structural engineering industriesAdvanced knowledge and expertise of truss design principles and practicesAbility to read and understand architectural and structural plansCompetency in basic mathematics and geometryTyping proficiencyMinimum Education:The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.Preferred Education:No additional educationMinimum Years of Work Experience:5Preferred Years of Work Experience:No additional years of experienceMinimum Leadership Experience:NonePreferred Leadership Experience:NoneCertifications:NoneCompetencies:Working knowledge of Adobe Acrobat DCSkilled at consistently providing outstanding customer service, following through on responsibilities to internal and external customers and recovering from any errors madeDemonstrated ability to complete projects and assignments accurately, catching errors before completion despite a large workload, competing demands and a fast-paced environmentSkilled at effectively assessing customer audience and adjusting style and tone of verbal and written correspondence to match that of the customerExcellent verbal, interpersonal and written communication skills