Software Engineer II - Enterprise Data Warehouse (Remote)
The Home Depot
Atlanta, GA
Position Purpose:The Software Engineer II is responsible for all of our Supply Chain data in the EDW (Enterprise Data Warehouse). As a Software Engineer II, you will be part of a dynamic team with engineers of all experience levels who help each other build and grow technical and leadership skills while creating, deploying, loading new data through approved ETL processes, support existing data loads and end user questions. In addition, Software Engineer IIs may be involved in configuration, security, resilience, performance tuning and production monitoring.Key Responsibilities:60% Delivery and Execution - Collaborates and pairs with other product team members (UX, engineering, and product management) to create secure, reliable, scalable software solutions; Documents, reviews and ensures that all quality and change control standards are met; Works with Product Team to ensure user stories that are developer-ready, easy to understand, and testable; Writes custom code or scripts to automate infrastructure, monitoring services, and test cases; Writes custom code or scripts to do destructive testing to ensure adequate resiliency in production; Program configuration/modification and setup activities on large projects using HD approved methodology; Configures commercial off the shelf solutions to align with evolving business needs Creates meaningful dashboards, logging, alerting, and responses to ensure that issues are captured and addressed proactively20% Learning - Actively seeks ways to grow and be challenged using both formal and informal development channels; Learns through successful and failed experiment when tackling new problems20% Plans and Aligns - Collaborates with other team members in agile processes; Assists in creating new and better ways for the team to be successful; Relates openly and comfortably with diverse groups of people; Builds partnerships and works collaboratively with others to meet shared objectivesDirect Manager/Direct Reports:This position typically repots to Software Engineer Manager or Sr. ManagerThis position has 0 Direct ReportsTravel Requirements:No travel required.Physical Requirements:Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.Working Conditions:Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.Minimum Qualifications:Must be eighteen years of age or older.Must be legally permitted to work in the United States.Preferred Qualifications:1-3 years of relevant work experienceExperience in writing SQL queries against a relational databaseExperience in Data AnalysisExperience in version control systemsExperience in front end technology such as HTML, CSS, and Javascript/Typescript frameworksExperience in an object-oriented programming language (preferably Java)Experience in source code version controlExperience in Relational or noSQL database technologyExperience in cloud computing techniquesExperience in CI/CD toolsExperience in microservice-based architectureExperience with modern debugging and root cause analysis techniquesExposure to security frameworks for user and services authorization and authenticationExposure to creating and executing unit, functional, destructive and performance testsMinimum Education:The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.Preferred Education:No additional educationMinimum Years of Work Experience:2Preferred Years of Work Experience:No additional years of experienceMinimum Leadership Experience:NonePreferred Leadership Experience:NoneCertifications:NoneCompetencies:Global PerspectiveManages AmbiguityNimble LearningSelf-DevelopmentCollaboratesCultivates InnovationSituational AdaptabilityCommunicates EffectivelyDrives ResultsInterpersonal Savvy
Full-time
Assistant Store Manager
The Home Depot
Allen, TX
Position Purpose:Assistant Store Managers in Training are learning the various responsibilities and functions of the following roles: Assistant Store Manager, Operations Assistant Store Manager, Night Operations Assistant Store Manager, and Specialty Assistant Store Manager. At a high level, ASM's in Training will learn how to support the Store Manager in developing strategies and objectives toward driving store sales and profitability. They will learn how to accomplish these objectives through effective leadership of and communication to their Associates.Key Responsibilities:General Customer Service Initiatives to include supervising Associates in the selling effort, ensuring the store's in-stock position, and maintaining an appealing and organized storeappearance. ASM's in Training will learn the following tactics to support this key accountability: staffing and scheduling, identifying and resolving stock deficiencies, supervisor associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for both installed sales/special orders and product sales.Supervising Store Associates to include interviewing, hiring, motivating, coaching, training,developing, and communicating to associates. ASM's in Training will also learn the performance management process, to include semi-annual review of associate performance and how to execute the associate disciplinary process when necessary.Operations Management to include supervision of front end processes involving sales and return transactions, as well as special services and lot support. ASM's in Training will also learnhow to oversee the back end processes, including receiving and freight teams to ensure that merchandise is received and stocked appropriately. They will also learn how to maintain andoperate all store equipment and systems as well as how to manage daily financial operations. ASM's in Training should develop a command of store standard operating procedures (SOP's),especially those involving Safety compliance.Business Analysis and Merchandise Planning Initiatives to include driving department profitability through analysis of sales trends. ASM's in Training will learn how to work with key partners (Store Managers, Field Merchandising, MET Teams) to plan merchandise placement and signing. They will also learn how to support stock integrity through inventory management processes.Direct Manager/Direct Reports:ASM's in Training will report to a Store Manager. Once complete with their training process, they will gradually assume accountability supervision of work activities of associates.Travel Requirements:Typically requires overnight travel less than 10% of the time.Physical Requirements:Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.Working Conditions:Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.Minimum Qualifications:Must be eighteen years of age or older.Must be legally permitted to work in the United States.Preferred Qualifications:No additional qualificationsMinimum Education:The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.Preferred Education:No additional educationMinimum Years of Work Experience:3Preferred Years of Work Experience:No additional years of experienceMinimum Leadership Experience:NonePreferred Leadership Experience:NoneCertifications:NoneCompetencies:Acts with Integrity: Role model for ethical behavior; consistent and fair in dealings with others.Product Knowledge: Knows and effectively promotes all areas, products, services, and procedures. Knows the competitionExcels in Customer Service: Creates customer focused environment; provides excellent service.Inspires Achievement: Initiates actions to develop Associates; provides performance feedback and recognizes accomplishmentsSafety Orientation: Enforces safety policies and procedures; is a safety role modelDelivers Results: Creates a sense of urgency; delegates appropriately; motivates self and team to accomplish objectives.
Full-time
CUSTOMER EXPERIENCE MANAGER
The Home Depot
Mckinney, TX
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership and management team, overseeing execution of store standards across the entire store, including customer service, department readiness, and operational process. CXMs manage all activities required to ensure a safe opening and closing process. They coach associates, address customer service escalations, and perform Manager on Duty (MOD) responsibilities. CXMs communicate priorities, ensure daily tasks are completed and that the store is running smoothly. At times, CXMs may be the only Manager available and will be expected to make business and associate decisions in partnership with appropriate resources and following SOPs. CXMs will provide input to Store Manager and Assistant Store Managers on Associate performance through the ongoing performance management and talent planning discussions. Although the CXM does not have direct reports, they will participate in the selection and hiring process as needed.Key Responsibilities:50% - Manager on Duty - Validate daily store priorities with ASMs and SMs Ensure associates complete all store checklist in accordance with timing expectations. Lead store kickoff meeting and walk each department to ensure store readiness. Communicate messages, priorities and task to all associates Perform Opening, Closing and MOD tasking as well as other whole store focus. Provide input to associates, verify issue correction, and preventative action in put in place. Ensure associates follow all safety and Hazmat procedures and Safety Matters guidelines at all times Make sure all equipment and machines are functioning properly. Review current and upcoming events and ads to determine if any action is required, partner with appropriate DS or ASM as required.25% - People - Ensure adherence to work rule policies regarding safety referenced in the Standards of Performance. Give input to ASMs on associate performance and participate in talent planning for all hourly associates Assist SM and ASMs with associate interview and hiring process. Approve and address missed punches, variances, schedule changes, receive "call outs" and communicate with ASMs and SM regarding follow-up actions. Provide in the moment coaching based on observations and behavior. Partners with ASMs regarding formal performance conversations and discipline. Holds associates accountable for following all SOPs. Recognizes associates for demonstrating expectations Use recognition tools (BRAVO / Homer) to highlight associates demonstrating value based behaviors and productivity.25% - Service - Drive customer service and associate engagement; coach associates on proper customer service techniques and ensure team is providing the highest level of customer service. Resolve customer escalations within the store and through Customer Care Ensure Department Supervisors and Floor Sales Associates are prepared for high-volume sales periods Monitor customer flow through checkouts and take action to ensure customers are receiving fast, friendly service Take corrective action as necessary. Direct Manager/Direct Reports:This Position typically reports to Store Manager.This role has 0 direct reports. Travel Requirements:No travel required. Physical Requirements:Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds). Working Conditions:Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights. Minimum Qualifications:Must be 18 years of age or older.Must be legally permitted to work in the United States.Ability to work a flexible schedule.Preferred Qualifications:Whole store managementBig box retail experienceHome improvement industry experience Minimum Education:The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Preferred Education:Minimal or no education requirements. Minimum Years of Work Experience:3 Preferred Years of Work Experience:0 Minimum Leadership Experience:No previous leadership experiencePreferred Leadership Experience:No previous leadership experienceCertifications:NoneCompetencies:Self-DevelopmentDrives EngagementCommunicates EffectivelyCustomer FocusDevelops TalentDrives ResultsManages Conflict
Full-time
Virtual Sales Supervisor - Miami Market
The Home Depot
Miami, FL
Must work and reside in the Miami, FL area.Position Purpose:The Supervisor - Virtual Sales will lead a team of inside sales associates that are focused on selling, managing, and growing relationships with The Home Depot's professional customers. The supervisor will be responsible for onboarding, training, coaching to sales quotas, managing schedules, and day-to-day sales team operations. They will also provide guidance, mentorship, and help build their team to support Home Depot's PRO Growth strategy.Key Responsibilities:30% - Development - Provide in-the-moment coaching based on observations and behavior. This includes but is not limited to:Provide high-level support while maximizing sales and gross profit.Creates, supports, tracks, and measures all virtual sales initiatives.Attends product knowledge meetings and workshops.Manages the virtual sales team to foster talent development and team engagement.Administers guidelines for consistent upselling and quoting.Observes and evaluates performance of sales reps, provides feedback, and assigns coaching plans.20% - Operations - Responsible for managing the day-to-day operations of the virtual sales function. This includes but is not limited to:Maintain profitability through report analysis, identification of trends, issue resolution and implementing solutions. Drives behaviors to KPIsDevelops sales incentives and account strategy plans for the virtual sales team.Reports on sales metrics and implements process improvements.Achieves planned results by decisions and actions based on professional methods, business principles, and practical experience.May recommend/make decisions regarding new programs/initiatives that have significant impact to the business.50% - Sales & Service - Drive excellent customer service, sales performance, and associate engagement; coach associates on proper customer service techniques, sales strategy and ensure the team is providing the highest level of support for our professional customers. This includes but is not limited to:Ensures customers receive prompt and efficient service.Oversees the research and preparation of sales orders and quotes for customers according to specifications and information provided.Provides reliable information regarding product specifications, product suitability, pricing, and availability.Utilizes customer feedback to generate opportunities to sell additional products and services to the customer.Assists staff with problem resolution related to customer service, product availability, price, warranties, and product delivery. Direct Manager/Direct Reports:This Position typically reports to Manager.This role has 10 direct reports. Travel Requirements:Typically requires overnight travel less than 5% of the time.Physical Requirements:Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.Working Conditions:Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications:Must be 18 years of age or older.Must be legally permitted to work in the United States.Must be eighteen years of age or older. Must pass the Drug Test.Must pass Background Check.Must pass pre-employment test if applicable.Preferred Qualifications:Working knowledge of Microsoft Office SuiteWorking knowledge of presentation software (e.g., Microsoft PowerPoint)Demonstrated ability to collaborate and work effectively with cross-functional teamsAbility to draw accurate conclusions from financial documentationAbility to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customersExcellent written and verbal communication skills2+ years of experience in sales leadershipDegree or certification in related fieldExperience with sales techniques such as consultative selling and strategic approachProficiency in MS Excel and Salesforce, or similar CRMProven ability to meet or exceed sales goalsProven ability to motivate and manage staffMinimum Education:The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.Preferred Education:The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. Minimum Years of Work Experience:3Preferred Years of Work Experience:4Minimum Leadership Experience:2 Preferred Leadership Experience:4Certifications:None Competencies:Action OrientedBusiness InsightsDecision QualityDirects WorkBuilds Effective TeamsCollaboratesDrives EngagementEnsures AccountabilityPlans and AlignsSituational AdaptabilityBalances StakeholdersCommunicates EffectivelyCustomer FocusDevelops TalentDrives ResultsManages Conflict
Full-time
Store Manager
The Home Depot
San Antonio, TX
Position Purpose:Store Managers (SMs) are accountable for leading profitable operations of their store. Store Managers (SMs) are responsible for executing the three focal points of the company's retail strategy: customer service, in-stock, and store appearance in their store. SMs are responsible for achieving profitability in their stores by coaching and developing associates to drive sales through providing great customer service, resolving people issues, utilizing financial and store reports to identify operational opportunities, monitoring market trends and competition and executing effective game plans to consistently improve in all of these areas. SMs must effectively communicate the company's retail strategy and ensure its execution through strategic planning and timely follow-up. SMs must stay ground-engaged by taking an active role in all aspects of the business including sales and profit drivers, operational excellence and the people-side of the business. SMs must establish a presence in their store by conducting regular store walks, town hall meetings and staff meetings with associates. SMs are responsible for developing leaders and building a deep talent bench for store leadership positions. A successful SM will lead by example as a champion of people while delivering consistent results in sales, service and profitability through operational excellence.Key Responsibilities:15% Effectively communicate and partner with the District Manager and District team to drive alignment, establish the store's direction, and resolve issues; Ensure execution of the company's strategy and direction through Playbooks and Priority Communications15% Analyze and interpret sales and financial reporting to asses opportunities and determine successes in department's/key areas and provide guidance to store team to consistently improve in opportunities; Review and analyze store's shrink and safety performance; identify trends and implement appropriate game plans for improvement10% Conduct store walks with Assistant Store Managers (ASMs) and Department Supervisors (DSs) to assess sales, service and profitability opportunities, and create effective game plans to accomplish necessary improvements. Host store walks with the District/Regional team to review game plan effectiveness and monitor execution20% Facilitate weekly staff meetings with ASMs and DSs to establish and implement store goals and objectives; Monitor associate engagement levels and drive employer of choice initiatives; Empower and inspire associates to make an emotional connection with customers and the community20% Teach, coach and train 1) store management and Associates on operational processes, merchandising standards, store appearance and profitability; 2) store leadership teams on creating a safe working environment and a culture of operational excellence 3) store leadership teams to achieve alignment and operational improvements20% Support the implementation and monitoring of pilot programs and new store initiatives to improve simplification in the stores; Evaluate in-stock levels of merchandise and ensure follow-through by store management on resolving out of stocks; Maximize turns by driving Green/Reduced Tag and Clearance processesDirect Manager/Direct Reports:Position Reports to District ManagerPosition has 4-9 Direct reportsTravel Requirements:Typically requires overnight travel less than 10% of the time.Physical Requirements:Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.Working Conditions:Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.Minimum Qualifications:Must be eighteen years of age or older.Must be legally permitted to work in the United States.Preferred Qualifications:At least 3 years prior merchandising and/or operational experienceAt least 3 years leadership experience, preferably big box retailMust be legally permitted to work in the United StatesAbility to work a flexible, minimum 55 hour weekly scheduleAt least 2 years prior merchandising and/or operational experienceAt least 2 years leadership experience, preferably retailMinimum Education:The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.Preferred Education:No additional educationMinimum Years of Work Experience:2Preferred Years of Work Experience:No additional years of experienceMinimum Leadership Experience:NonePreferred Leadership Experience:NoneCertifications:NoneCompetencies:Ability to interpret sales reporting documentsExperience in leveraging sales and profit opportunities through shrink management and safety performance
Full-time
CUSTOMER EXPERIENCE MANAGER
The Home Depot
Roswell, NM
Position Purpose:Customer Experience Managers (CXM) are members of the store leadership and management team, overseeing execution of store standards across the entire store, including customer service, department readiness, and operational process. CXMs manage all activities required to ensure a safe opening and closing process. They coach associates, address customer service escalations, and perform Manager on Duty (MOD) responsibilities. CXMs communicate priorities, ensure daily tasks are completed and that the store is running smoothly. At times, CXMs may be the only Manager available and will be expected to make business and associate decisions in partnership with appropriate resources and following SOPs. CXMs will provide input to Store Manager and Assistant Store Managers on Associate performance through the ongoing performance management and talent planning discussions. Although the CXM does not have direct reports, they will participate in the selection and hiring process as needed.Key Responsibilities:50% - Manager on Duty - Validate daily store priorities with ASMs and SMs Ensure associates complete all store checklist in accordance with timing expectations. Lead store kickoff meeting and walk each department to ensure store readiness. Communicate messages, priorities and task to all associates Perform Opening, Closing and MOD tasking as well as other whole store focus. Provide input to associates, verify issue correction, and preventative action in put in place. Ensure associates follow all safety and Hazmat procedures and Safety Matters guidelines at all times Make sure all equipment and machines are functioning properly. Review current and upcoming events and ads to determine if any action is required, partner with appropriate DS or ASM as required.25% - People - Ensure adherence to work rule policies regarding safety referenced in the Standards of Performance. Give input to ASMs on associate performance and participate in talent planning for all hourly associates Assist SM and ASMs with associate interview and hiring process. Approve and address missed punches, variances, schedule changes, receive "call outs" and communicate with ASMs and SM regarding follow-up actions. Provide in the moment coaching based on observations and behavior. Partners with ASMs regarding formal performance conversations and discipline. Holds associates accountable for following all SOPs. Recognizes associates for demonstrating expectations Use recognition tools (BRAVO / Homer) to highlight associates demonstrating value based behaviors and productivity.25% - Service - Drive customer service and associate engagement; coach associates on proper customer service techniques and ensure team is providing the highest level of customer service. Resolve customer escalations within the store and through Customer Care Ensure Department Supervisors and Floor Sales Associates are prepared for high-volume sales periods Monitor customer flow through checkouts and take action to ensure customers are receiving fast, friendly service Take corrective action as necessary. Direct Manager/Direct Reports:This Position typically reports to Store Manager.This role has 0 direct reports. Travel Requirements:No travel required. Physical Requirements:Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds). Working Conditions:Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights. Minimum Qualifications:Must be 18 years of age or older.Must be legally permitted to work in the United States.Ability to work a flexible schedule.Preferred Qualifications:Whole store managementBig box retail experienceHome improvement industry experience Minimum Education:The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Preferred Education:Minimal or no education requirements. Minimum Years of Work Experience:3 Preferred Years of Work Experience:0 Minimum Leadership Experience:No previous leadership experiencePreferred Leadership Experience:No previous leadership experienceCertifications:NoneCompetencies:Self-DevelopmentDrives EngagementCommunicates EffectivelyCustomer FocusDevelops TalentDrives ResultsManages Conflict
Full-time
Senior Software Engineer - Enterprise Data Warehouse (Remote)
The Home Depot
Atlanta, GA
Position Purpose:The Sr. Software Engineer is responsible for all of our Supply Chain data in the EDW (Enterprise Data Warehouse) and independently developing and consistently redesigning/refactoring a product to adapt to our customers and associates needs. As a Sr. Software Engineer, you will be part of a dynamic team with engineers of all experience levels who help each other build and grow technical and leadership skills while creating, deploying, and supporting production applications. In addition, Sr. Software Engineers may be involved in product and tool selection, configuration, security, resilience, performance tuning and production monitoring as well as mentoring less experienced engineers.Key Responsibilities:50% Delivery and Execution - Develops, tests, deploys, and maintains software, with a clear understanding of the value the software is to provide; Takes on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm; Consistently achieves results, even under tough circumstances; Develops test suites (functional, destructive, etc) to enable success, rapid deployment of code to production; Takes a broad view when approaching issues; using a global lens20% Learns and Grows - Learns through successful and failed experiment when tackling new problems; Actively seeks ways to grow and be challenged using both formal and informal development channels20% Plans and Aligns - Collaborates with other team members in agile processes; Creates new and better ways for the organization to be successful; Works the Product Team to ensure user stories are valuable, developer ready, easy to understand and testable; Delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences; Adapts approach and demeanor in real time to match the shifting demands of different situations; Relates openly and comfortably with diverse groups of people10% Supports and Enables - Helps grow junior engineers by providing guidance on modern software development frameworks, and leading technical discussionsDirect Manager/Direct Reports:This position typically reports to Software Engineer Manager or Sr. ManagerThis position has 0 Direct ReportsTravel Requirements:No travel required.Physical Requirements:Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.Working Conditions:Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.Minimum Qualifications:Must be eighteen years of age or older.Must be legally permitted to work in the United States.Preferred Qualifications:2-4 years of relevant work experienceExperience in writing SQL queries against a relational databaseExperience in Data AnalysisExperience in version control systemsExperience in Relational or noSQL database technologyExperience in cloud computing techniquesExperience in CI/CD toolsExperience with front end technology such as HTML, CSS, and Javascript/Typescript frameworks, an object-oriented programming language (preferably Java), Relational or noSQL database technology, cloud computing techniques, CI/CD tools, modern software design patternsExperience with security frameworks for user and services authorization and authenticationExperience with creating and executing unit, functional, destructive and performance testsExperience with modern debugging and root cause analysis techniquesMinimum Education:The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.Preferred Education:No additional educationMinimum Years of Work Experience:3Preferred Years of Work Experience:No additional years of experienceMinimum Leadership Experience:NonePreferred Leadership Experience:NoneCertifications:NoneCompetencies:Global PerspectiveManages AmbiguityNimble LearningSelf-DevelopmentCollaboratesCultivates InnovationSituational AdaptabilityCommunicates EffectivelyDrives ResultsInterpersonal Savvy
Full-time
Driver Helper
The Home Depot
Dallas, TX
Position Purpose:In this position, associates will be expected to accompany drivers on deliveries to help lift and carry product as well as systemically update orders via handheld. These associates are responsible for a wide range of tasks including, but not limited to: loading, unloading, lifting, and transporting merchandise in order to serve our customers. Associates will be required to interact with warehouse leaders and associates, store leaders and associates, and customers. Driver helpers will be required to train to be Non-CDL drivers and drive for 20% of their time. Key Responsibilities:80% Delivering Product to Our Customers - Accompany drivers on local delivery routes; Communicate delivery updates to customers and stores; Load the truck in an efficient manner for unload and confirming customer orders; Climb in and out of delivery cab to accommodate customer deliveries throughout the day; Perform overtime as required in order to accomplish deliveries and maintain customer satisfaction; Obtain delivery confirmation via manual or electronic methods; Become subject matter experts on handheld device; Ensure all systemic updates to orders are accurate and timely20% Driving - Drive a non-CDL vehicle (box truck or van less than 26,000 lbs.) to complete deliveries to customers Direct Manager/Direct Reports:This Position typically reports to Home Depot DC Transportation ManagerThis Position has 0 Direct Reports Travel Requirements:Typically requires overnight travel less than 10% of the time. Physical Requirements:Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward. Working Conditions:Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors. Minimum Qualifications:Must be legally permitted to work in the United States.Must be 21 years of age or older. Preferred Qualifications:As a Driver Helper, you must be a team player with excellent customer service skills and the commitment to succeed. Qualified candidates are self-motivated, responsible, highly organized, and able to multitask in a fast-paced and constantly changing environment.Other requirements of the Driver Helper include:Valid, active Driver's LicenseClean Motor Vehicle RecordAbility to load and unload heavy items up to 70 lbs.Must pass DOT physical, criminal check and drug screenProvide Customer Satisfaction Postcard to customer after completion of delivery and thank them for being a Home Depot customer Minimum Education:The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Preferred Education:No additional education Minimum Years of Work Experience:0 Preferred Years of Work Experience:No additional years of experience Minimum Leadership Experience:None Preferred Leadership Experience:None Certifications:None Competencies:Action OrientedCourageManages AmbiguityNimble LearningCollaboratesSituational AdaptabilityCommunicates EffectivelyCustomer Focus
Full-time
Driver Helper
The Home Depot
Frisco, TX
Position Purpose:In this position, associates will be expected to accompany drivers on deliveries to help lift and carry product as well as systemically update orders via handheld. These associates are responsible for a wide range of tasks including, but not limited to: loading, unloading, lifting, and transporting merchandise in order to serve our customers. Associates will be required to interact with warehouse leaders and associates, store leaders and associates, and customers. Driver helpers will be required to train to be Non-CDL drivers and drive for 20% of their time. Key Responsibilities:80% Delivering Product to Our Customers - Accompany drivers on local delivery routes; Communicate delivery updates to customers and stores; Load the truck in an efficient manner for unload and confirming customer orders; Climb in and out of delivery cab to accommodate customer deliveries throughout the day; Perform overtime as required in order to accomplish deliveries and maintain customer satisfaction; Obtain delivery confirmation via manual or electronic methods; Become subject matter experts on handheld device; Ensure all systemic updates to orders are accurate and timely20% Driving - Drive a non-CDL vehicle (box truck or van less than 26,000 lbs.) to complete deliveries to customers Direct Manager/Direct Reports:This Position typically reports to Home Depot DC Transportation ManagerThis Position has 0 Direct Reports Travel Requirements:Typically requires overnight travel less than 10% of the time. Physical Requirements:Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward. Working Conditions:Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors. Minimum Qualifications:Must be legally permitted to work in the United States.Must be 21 years of age or older. Preferred Qualifications:As a Driver Helper, you must be a team player with excellent customer service skills and the commitment to succeed. Qualified candidates are self-motivated, responsible, highly organized, and able to multitask in a fast-paced and constantly changing environment.Other requirements of the Driver Helper include:Valid, active Driver's LicenseClean Motor Vehicle RecordAbility to load and unload heavy items up to 70 lbs.Must pass DOT physical, criminal check and drug screenProvide Customer Satisfaction Postcard to customer after completion of delivery and thank them for being a Home Depot customer Minimum Education:The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Preferred Education:No additional education Minimum Years of Work Experience:0 Preferred Years of Work Experience:No additional years of experience Minimum Leadership Experience:None Preferred Leadership Experience:None Certifications:None Competencies:Action OrientedCourageManages AmbiguityNimble LearningCollaboratesSituational AdaptabilityCommunicates EffectivelyCustomer Focus
Full-time
Manager, Talent Experience - Programs
The Home Depot
Atlanta, GA
Position Purpose:The Manager, Talent Experience - Programs, manages the programmatic and engagement efforts of The Home Depot's award-winning summer internship program. The manager is responsible for designing and managing all components of the summer internship program experience. This role will collaborate with Human Resources Partners, Talent Acquisition, Hiring Managers, and other key business stakeholders to provide a best-in-class internship experience that attracts top entry-level talent nationwide. A successful manager will be proactive, flexible, detail-oriented, a strong communicator and cross-functional partner. Key Responsibilities:Assess, improve, and implement engagement activities / programming related to the internshipWork cross-functionally with HR Partners and Business Partners to ensure alignment with enterprise needsProvide creative solutions to keep talent engaged pre, during, and post-internship programSupport workstreams such as Program Steering CommitteePartner with brand and creative team to develop marketing materials and creative needsConduct research to identify trends and assess competitive landscape for retail and technology internship programsSupport recruiting events as needed as part of the Early Career teamPartner with Corporate Communications to elevate awareness of the internship programBuild and maintain cross-functional relationships Direct Manager/Direct Reports:This position reports to the Senior Manager, Talent Acquisition.This position has 0 direct reports. Travel Requirements:Typically requires overnight travel 20% of the time. Physical Requirements:Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Working Conditions:Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications:Must be eighteen years of age or older.Must be legally permitted to work in the United States. Preferred Qualifications:2+ years in project management experienceExperience with Talent Acquisition, Marketing, or Human Resources Experience with creating programming for an internship and/or related associate development program Minimum Education:The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. Preferred Education:No additional education Minimum Years of Work Experience:5 Preferred Years of Work Experience:No additional years of experience Minimum Leadership Experience:None Preferred Leadership Experience:None Certifications:None Competencies:Knowledge of Microsoft Office SuiteAbility to thrive in a fast-paced environmentPassion for developing entry-level talentSelf-starter who anticipates problems and utilizes strong problem-solving and decision-making skillsHighly self-motivated and detail-orientedExcellent written, verbal, and interpersonal skillsStrong presentation skills including building presentationsCreative thinker who is comfortable operating with autonomy
Full-time
Warehouse Supervisor
The Home Depot
Alexandria, VA
POSITION PURPOSE The Warehouse Supervisor leads an hourly team and influences the entire Home Depot Installation Services HDIS warehouse team to do the fast-paced work required to run the HDIS warehouse as efficiently, safely and productively as possible. This role will handle supervisory responsibilities for the team members under his/her supervision. This role is responsible for ensuring prompt, efficient and accurate handling of merchandise as well as developing and implementing team goals. This role is responsible for participating in the hiring, evaluation, development, discipline, and termination of hourly associates in partnership with the Branch Installation Manager. This role has supervisory responsibilities for up to 10 hourly associates. MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES15% Business Planning - Coordinates and monitors operations with the Branch Installation Manager to ensure efficiency is consistent with business plan and pattern, reducing irregularities and damages. Monitor daily schedule to ensure adequate coverage. When coverage is not adequate, identify ways to address situation and make related recommendations. Ensure associates take their breaks at scheduled times and consistent with Home Depot policies.15% Coaching and Developing Associate - Guides associates in daily operations, and monitors to ensure a high degree of productivity, safety, service and quality. Responsible for the training, coaching and feedback of hourly associates, and performs regular evaluations of associates through factual data and subjective observations. Uses discretion to provide coaching and counseling to associates regarding job performance, methods of performing job tasks. Under the direction of the Branch Installation Manager and in partnership with HR, address associate relations issues that arise in assigned functional area. Under the direction of the Branch Installation Manager partner in hiring, compensation, discipline and termination decisions of hourly associates in assigned department. Investigates operational errors to determine the cause and recommends corrective action where needed.15% Drives Results - Maintains inventory accuracy and control; reviews reports identifies area of improvement for key metrics including productivity, accuracy, quality and expenses.55% Managing Process - Ensures all operations procedures are followed effectively, and identifies and recommends needed changes to Branch Installation Manager on the standardized processes for the functional area. Evaluates and analyzes current work methods and recommends ways to eliminate inefficiencies. Complete inventory audits, donations/salvage process and shipping/receiving is completed accurately and all associates are trained for these processes. Ensure correct levels of parts and supplies are available to the local service providers for the installation of all HDIS products and to maintain positive service provider relationships. Ensure that all HDIS warehouse associates are properly trained on all safety procedures and maintaining all necessary equipment certifications.NATURE AND SCOPEThis position typically reports to Branch Installation ManagerThis position has 2-5 direct reportsENVIRONMENTAL JOB REQUIREMENTS Environment:Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionableTravel: Typically requires overnight travel less than 10% of the timeMINIMUM QUALIFICATIONSMust be eighteen years of age or older.Must be legally permitted to work in the United States.Education Required:The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the jobYears of Relevant Work Experience: 2+ years Physical Requirements:Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds)Preferred Qualifications:Working knowledge of Microsoft Office SuiteExperience with Warehouse Management Systems3+ years supervisory experience in a related fieldKnowledge, Skills, Abilities and Competencies:Directs WorkBuilds Effective TeamsManages ComplexityOptimizes Work ProcessesFinancial AcumenManages ConflictPeople Management: Assesses skills and manages the work and productivity of others while coaching and developing talentCreative Thinking: Demonstrates originality and imagination in thinking while developing a solution to a problemBusiness Communication: Writes, speaks, and presents clearly and succinctly across a variety of communication settings and adjusts communication style to the audienceOperations Systems: Understands and uses systems and tools used for day to day operation of a facility. Navigates the various HDIS operations systems in order to retrieve data accurately and effectively
Full-time
Customer Experience Manager
The Home Depot
Cordele, GA
Position Purpose: Customer Experience Managers (CXMs) are members of the store leadership and management team, overseeing execution of store standards across the entire store, including customer service, department readiness, and operational process. CXMs manage all activities required to ensure a safe opening and closing process. They coach associates, address customer service escalations, and perform Manager on Duty (MOD) responsibilities. CXMs communicate priorities, ensure daily tasks are completed and that the store is running smoothly. At times, CXMs may be the only Manager available and will be expected to make business and associate decisions in partnership with appropriate resources and within standard operating procedures (SOPs). CXMs will provide input to the Store Manager (SM) and Assistant Store Managers (ASM) on Associate performance through the ongoing performance management and talent planning discussions. Although the CXM does not have direct reports, they will participate in the selection and hiring process as needed. Major Tasks, Responsibilities & Key Accountabilities: 25% Service:Drive customer service and associate engagement; coach Associates on proper customer service techniques and ensure team is providing the highest level of customer service.Resolve customer escalations within the store and through Customer Care.Ensure Department Supervisors and Floor Sales Associates are prepared for high-volume sales periods.Monitor customer flow through checkouts and take action to ensure customers are receiving fast, friendly service.Take corrective action as necessary. 25% People:Provide in the moment coaching based on observations and behavior.Partner with Assistant Store Managers (ASM's) regarding formal performance conversations and discipline.Recognize Associates for demonstrating expectations and use recognition tools (Associate Awards) to highlight associates demonstrating value based behaviors and productivity.Give input to ASMs on associate performance and participate in talent planning for all hourly associatesAssist SM and ASMs with associate interview and hiring processApprove and address missed time-clock punches, variances, schedule changes, receive call outs and communicate with ASMs and SM regarding follow-up actionsEnsure adherence to work rule policies regarding safety referenced in the Standards of Performance.Hold Associates accountable for following all SOPs. 50% Manager on Duty:Lead store kickoff meeting and walk each department to ensure store readiness.Communicate messages, priorities and task to all associates.Perform Opening, Closing and MOD tasking as well as other whole store focus responsibilities.Validate daily store priorities with ASMs and SMs.Ensure associates complete all store checklist in accordance with timing expectations.Provide input to associates, verify issue correction, and preventative action is put in place.Ensure Associates follow all safety and Hazmat procedures and Safety Matters guidelines at all times.Make sure all equipment and machines are functioning properly.Review current and upcoming events and ads to determine if any action is required, partner with appropriate Department Supervisor or Assistant Store Manager as required. Direct Manager/Direct Reports:Reports to Store ManagerAccountable for direct supervision of the work activities of others. This may include direct supervision of a shift or the coordination of multiple work groups.Travel: No travel required. Physical Requirements:Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds). Working Conditions:Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.Standard Minimum Qualifications:Must be eighteen years of age or older.Must be legally permitted to work in the United States.Ability to work a flexible schedulePreferred Qualifications:Whole store managementBig box retail experienceHome improvement industry experience Minimum Education: The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Minimum Years of Work Experience:3Competencies:Customer FocusDrives ResultsManages ConflictDevelops TalentCommunicates EffectivelyDrives EngagementSelf-Development
Full-time