Retail Web Systems Administrator
Do you like using your IT skills to solve complex problems in a highly collaborative environment? Join the UFP Industries' IT team where you will be integral to the continuous improvement of our company.
The Retail Web Systems Administrator works with Customers and Departments throughout the company to support the UFP Retail B2B Customer Portal.
This role will research and support the administration of the B2B Portal and develop processes to create efficiencies by utilizing the company's business systems and resources.
Works under the general direction of the UFP Retail Ecommerce Team; exercises discretion and judgment on work priority on a regular basis;
and a degree of creativity is required.
Location : May work remotely or out of any UFP location.
Principal Duties and Responsibilities
- Creates project plans to refine business processes to develop, implement, and train on the new processes
- Become an expert in ecommerce store configuration (Oro Commerce and Shopify)
- Assists in the coordination of inter-system data flow and connectivity that is necessitated by building on numerous ecommerce platforms
- Analyzes business processes to expose areas of improvement
- Assists in coordination of web content management
- Become familiar with add-on tools such as Avalara and Shipstation which work in conjunction with ecommerce platforms to automate things like sales tax and shipping rates at checkout
- Assists in maintaining software through documenting, submitting and testing enhancement request and reporting software bugs
- Responsible for website management and optimization concepts such as text content, image delivery and optimization, accessibility, testing, authentication / authorization, usage analytics, search engine optimization, A / B testing
- Works with UFP’s brands to understand internal and external customer needs as they relate to the UFP Retail B2B Customer Portal
- Assists in the prioritization of requests from the various brand’s and stakeholders; identifies and manages resource conflicts
- Triage system issues related to B2B portal
- Trains internal and external users of varying technical skills to utilize the B2B Portal
- Prepares various reports as required
- Performs other duties as required
Knowledge
- Bachelor’s degree in Business Administration, Finance, Information Systems, or other related field (Preferred)
- 3-5 years of experience in UFP’s business systems, or related external organization systems experience
- Extremely familiar with general web and ecommerce usage (utilizes the web often)
- Understands the difference between web content creation and web development
- Experience with ecommerce platforms such as Oro Commerce or Shopify is beneficial; otherwise a candidate must possess a strong willingness to learn them
- Preferred experience and knowledge of UFP's organization and culture (internal)
- Ability to build relationships across UFP's organization and embrace company culture (external)
- Advanced knowledge of Microsoft Office Components including Excel, Teams, Word and Outlook.
- Must complete partner platform training as required and engage with the Business Analyst team
Skills and abilities
- Proficiency in the use of the English language in reading, writing and speaking
- Ability to successfully interact and communicate with all organizational levels and the public, including leading large-scale presentations to audiences with varying technical skills
- Ability to learn new computer software applications
- Logical, process-oriented nature
- Ability to communicate clearly via phone and email with customers, developers and co-workers
- Ability to identify and pursue opportunities for improvement in business processes
- Travel expectation is approximately 10-15 weeks per year
Conduct
- Self-managing; works well under little supervision
- Highly motivated and enthusiastic
- Good interpersonal skills and good communicator
- Strong organization skills and detail-oriented
- Be a team player and support the company’s goals
- Conducts themselves in a professional manner
- Ability to pass a drug test
Working Conditions
Working environment is generally favorable. Requires sitting at a desk for long periods of time. During travel, work may be performed within one of the manufacturing facilities;
requiring proper safety equipment.
Compensation & Benefit Information :
- Yearly pay $66-$99K depending on geographical location and experience
- Bonus / Incentive Pay
- Position eligible for quarterly bonus; with an additional discretionary annual bonus based on Company and business unit performance may also be provided.
- Benefits currently offered to our employees :
- Medical insurance
- Health savings account with company contribution
- Dental insurance
- Vision insurance
- Basic and voluntary life insurance
- Disability insurance
- 401(k) plan with company match
- Paid vacation and holidays
- Stock purchase program with employee discount
- Educational reimbursement
- Wellness programs and challenges
- Other supplemental benefits
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