Receptionist
New York Congregational Nursing Center -
Position Summary :
Courteously and professionally meets and greets all visitors, residents and staff who enter the Nursing Center. Directs them to log in, presents visitor badge and contacts the appropriate staff member to escort them within the facility.
Handles a high volume call board and assists callers with information as necessary and appropriate. Protects the confidentiality of resident and staff information.
Participates in the fire safety program. Monitors the comings and going of residents in the lobby area.
- Answers high volume of telephone calls forwarding calls and answering inquiries appropriately.
- Meets and greets, in a courteous and professional manner, all visitors, residents and staff.
- Actively participates in the Security and Life Safety Programs for the facility May need to contact 911 and interact with members of the various NYC emergency services.
- Monitors residents access / egress to the building and intervenes as necessary to assure resident safety.
- Is alert to safety and / or other types of hazards.
- Monitors the security cameras as needed and alerts appropriate staff when concerns are noted.
- May float to other departments and assist with clerical or other duties as assigned.
- Shows interest in and dedication to the Home and avoids harmful criticism or negative conduct.
- Reports to work on time and work the full-time schedule.
- Completes assigned work accurately and on schedule.
Other Responsibilities Include :
Participation in In-Service programs as required by the Home.
Compliance with the Policies and Procedures of the Home.
Other duties as required.
General Qualifications :
- 6 mos. office clerical / receptionist experience required
- 3- 6 mos. experience handliing high volume phones or call board
- Knowledge of fire / safety procedures preferred.
- Basic knowledge of software programs such as Word, Groupwise helpful.
- Excellent interpersonal and communication skills.
- Flexible and self motivated individual.
- Able to act quickly and make good judgements in emergency situations and concerning the various areas of the Front Desk responsibilities
- Makes good use of time.
- Ability to work with several different groups.
- Ability to handle diverse responsibilities.
- Must maintain appropriate business appearance.
Educational Requirements :
High School diploma required. G.E.D. acceptable. Some college preferred
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