Quality assurance coordinator
About UsWhat will I be doing?What is HGV looking for?Day-One BenefitsPerksAbout UsWhat will I be doing?What is HGV looking for?
Day-One BenefitsPerks About Us What makes Hilton Grand Vacations unique?
Together, We Can.We believe that our most important strength is our people. The foundation of our culture is to value and celebrate the unique differences that make us thrive as individuals and engage together.
Our more than 12,000 Team Members around the world are the power behind the memorable experiences delivered to our guests and owners every day.
It is their talent, commitment and passion for our brand that makes a positive impact within our industry and the communities in which we live and work.
They are passionate about offering our guests exceptional experiences, and we are passionate about recognizing, rewarding and supporting those achievements.
Together, We Can.Escape the ordinary! Now is an exciting time to join our growing team and a leading company in the vacation industry! What will I be doing? Job Description
As a Quality Assurance Coordinator, you are the primary liaison to our customers and the customer follow-up process of incomplete paperwork / monies for contracts and deeding of the client's new purchase.
- Sort and prepare proper order of HGV contract documents to present to new and upgrading owners
- Monitor and record any customer cancelations letters that come into the department. Assist in processing those cancelations
- Prepare file that shows pending contract deals and the total net sales value of each contract.
- Prepare and monitor the Issue Report while communicating / following up with QA manager
- Assist in reviewing all mail out contracts for accuracy prior to being mailed out
- Stock items for the day which can include lifting boxes up to 20 pounds.
- Responsible for inventory and supplies for the quality assurance department
- Assist with various projects and programs that may arise in the general operations of the quality assurance department
- Order any office supplies for the department
- Carry out any reasonable request by management of which the employee can perform.
- Scanning documents and assisting with the resolution of audit issues
- Create, distribute and manage all QA schedules
- Work between sites
What is HGV looking for? Qualifications
HGV now offers Day One Team Member Benefits!!!
We offer an excellent benefits package to our full-time Team Members that include medical, dental, and vision insurance, 401K plan, Paid Time Off (PTO) program, and extraordinary travel benefits!
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth.
We believe that at the core of our company’s success are our Team Members!
To fulfill this role successfully, you will have to possess the following minimum qualifications and experience :
- High School Diploma or GED.
- Valid Notary License or the ability to acquire a license.
- Ability to work a flexible schedule to include evenings, weekends, and holidays.
- Ability to calculate figures and amounts ranging from commissions, proportions, and percentages.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions :
1 year or more of administrative / clerical work experience.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Please contact us to request accommodation.
Day-One Benefits
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our
Eligibility : All
Perks
Benefits that support Team Member health and financial wellbeing.
Travel and hotel discounts for Team Members, family and friends.
A healthy work-life balance with PTO and flexible hours.
Team Member events that build camaraderie through fun activities.
An open-minded culture committed to diversity and inclusion.
Incentives for Team Members that exhibit excellence every day.
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