Quality Assurance Manager
PURPOSE STATEMENT
Manages all plant units responsible for monitoring and ensuring plant products properly designed, safe and meet customer specifications and company quality and reliability standards.
Develops and implements short-term and mid-term business plans for department and assists in the development of the strategic plan for the plant.
KEY ACCOUNTABILITIES / OUTCOMES
- Manages and directs staff responsible for implementation of Quality Management Systems in accordance with plant and company standards.
- Leads development of new items understands voice of the customer and delivers solutions for customer needs.
- Develops, implements and communicates short-term and mid-term (1 - 2 years) business plans for the operations, ensuring associates understand the link to the plant, division and the corporation’s business plans and understand their role in accomplishing these plans.
Assists in establishing the longer-term strategic plans for the plant.
Mentors and motivates associates, providing training and development to optimize their performance and personal growth.
Communicates performance standards to associates, recognizing and rewarding individual and team accomplishments and counseling performance problems.
Ensures all associates have the resources and capabilities to effectively accomplish their responsibilities.
- Serves as a member of the plant’s Steering Team.
- Resolves hotline complaints about plant products, maintaining necessary records regarding the problem’s resolution. Meets with vendors, customers and quality representatives and other company staff to discuss and resolve quality issues.
- Ensures new products and processes are ready for production including conducting plant trials, requesting new raw materials, developing formulas, and completing specifications.
- Maintains lab books and other documents per company policy.
- Ensures that the company's product "hold" policies and procedures are communicated to plant staff and that the plant adheres to the procedures.
Recommends, as appropriate, the suspension of production or the release of product when quality standards are not achieved.
- Leads and / or participates in quality audits of the plant.
- Participates in regular meetings with plant management to discuss quality improvements, food safety, regulatory compliance, new products and process development.
- Develops, maintains and reports required operational information to management. Ensures all quality-related information required for regulatory reviews and reporting is maintained by the plant.
- Ensures that all GMP and Safety standards are in compliance.
- Participates in weekly GMP, sanitation and safety inspections throughout the production departments and corrects, or issues work orders to correct, any identified deficiencies.
Follows up on work orders, with the appropriate Associates to ensure expeditious performance of the requested work.
Keeps abreast of latest manufacturing technologies, systems, and quality control practices. Maintains a comprehensive understanding of all products manufactured by the plant as well as the raw materials, packaging materials, and operations required in the manufacturing process including quality specifications and standards.
KNOWLEDGE / SKILLS / EXPERIENCE
- BA / BS degree in Food Science, Microbiology, Chemistry, Engineering, or related field
- 5 years supervisory experience in a food-processing, pharmaceutical or chemical manufacturing organization
- 1-2 years of product development, research or other technical lab based experience
- Demonstrated knowledge and application of statistical process control, quality assurance techniques and tools and quality management principles in a food, chemical or pharmaceutical manufacturing environment
- Demonstrated ability to work collaboratively with customers and other functions.
- Working knowledge of USDA / FDA regulations, Good Manufacturing Practices (GMPs), HACCP / Preventative Controls, food allergens and pest control
- Demonstrated knowledge of Quality Systems
- Demonstrated knowledge of efficient and safe manufacturing operations to include product and associate safety, OSHA standards, product quality (success rates), and cost control (minimizing downtime and waste, optimizing yield)
- Demonstrated ability to direct, coach, and train associates as well as plan, monitor and schedule work
- Demonstrated ability to analyze and resolve problems
- Demonstrated mechanical and spatial aptitude, including the ability to disassemble and reassemble equipment
- Demonstrated ability to formulate and understand complex mathematical equations including basic statistical analysis
- Proficient using Excel or other spreadsheet software
- Knowledge in SAP / PLM or similar systems
Rich Products Corporation, its subsidiaries and affiliates ( Rich’s ), are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, gender identity, sexual orientation, marital status or any other legally recognized protected basis under federal, state, or local law.
The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.
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