Quality Assurance Specialist
About Maximus
Maximus is a global organization that partners with national, state and local governments to provide critical health and human services.
With decades of experience designing, developing, and delivering innovative programs and comprehensive solutions, Maximus is driven by a mission to strengthen communities and improve the lives of the people we serve.
About the CANS (Children / Adolescent Needs and Strengths)
NY state laws and regulations require that an assessment chosen by OPWDD must be used to review and record a person’s strengths and needs as a condition of receiving OPWDD services.
OPWDD has authorized Maximus to conduct these required assessments for individuals ages 17 and younger, using the Child and Adolescent Needs and Strengths (CANS).
The CANS is a person-centered assessment tool that is very effective at helping OPWDD to learn more about the strengths and needs of children and adolescents with intellectual and / or developmental disabilities.
The CANS provides important information to assist with care planning and connecting individuals with appropriate services.
Our dedicated team is proud to be part of the OPWDD program. We are doing great things every day!
Position Overview
We are looking for a well-qualified and passionate health care professional for a new position with the CANS program. The QA Specialist will be responsible for quality reviews of the CANS assessments.
The incumbent will review and ensure the accuracy and validity of the CANS assessment. This position collaborates with CANS assessors to offer recommendations and report on results of quality activities.
This is a limited-service position, anticipated to extend for the contract duration of 18 months. The position may be shortened or lengthened based on business needs.
If you meet position qualifications, this is a great opportunity to gain valuable experience in a leadership position and grow your career.
Position Summary
- Assist in monitoring and evaluating the quality of work performed per the standards and performance measures as outlined for the OPWDD CANS Assessment project.
- Assist with the development of training materials, design and recommend strategies or activities intended to improve the performance of staff.
- Maintain updated knowledge of the project protocols and requirements to ensure process compliance.
- Assist in the development and update of staff resource materials including quick reference guide, matrices, charts, and workflows.
- Coordinate and assist in training and quality improvement events.
- Participate in the development of project goals and objectives and monitor achievement of those goals.
- Conduct random audits on assessments for completeness, accuracy and consistency and provide written reports on findings.
- Participate and assist in departmental administrative tasks related to handling and processing complaints .
What You Will Need
Bachelor’s Degree from an accredited college or university required in an OPWDD approved health or human services field.
1 or more years direct experience working with individuals with developmental or intellectual disabilities and 1 or more years previous work experience in a compliance or quality assurance position in the health or human services field.
Knowledge of Quality Assurance and Training, industry standards, continuous quality improvement performance monitoring, basic research skills.
Demonstrated ability to develop and maintain reports. Some travel may be required
Preferred experience completing or reviewing assessments, creating work instructions and training staff.
Job Summary
Education and Experience Requirements
Essential Duties and Responsibilities : - Apply knowledge of QMS processes and document control to meet the compliance of ISO 9001 business needs.
- Ensure activities and processes comply with ISO 9001 QMS standards, company QA standards and applicable contractual standards.
- Perform analysis and identify trends in the review of performance standards, work instructions, and policies and procedures;
and recommend Opportunities for Improvement and Corrective and Preventative Action plans when necessary. - Ensure that established performance standards, sampling and statistical process control procedures are followed.
- Train staff for the purpose of achieving and maintaining Quality Assurance goals. - Coordinate and perform ISO based internal audits.
- Develop and maintain reports based on audit findings. - Develop and implement corrective and preventive action plans based on audit findings.
- Develop other routine and ad-hoc reports when necessary. - Develop updates and maintain quality manuals, and policies and procedures manuals.
Minimum Requirements : - Bachelor's degree with 3+ years of experience. - May have additional training or education in area of specialization.
- Develop solutions to a variety of problems of moderate scope & complexity. - General application of concepts & principles.
- Contribute to the completion of organizational projects & goals. - Frequent use and general knowledge of industry practices, techniques, and standards.
- Apply knowledge and skills to complete a wide range of tasks. - Communicate on complex or sensitive issues or drafts such responses for supervisor or manager.
MAXIMUS Introduction
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
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