Operation manager
JOB DESCRIPTION
Job Description :
The Manager, Operations will be responsible for managing key weekly operations as well as special projects related to product and operations workstreams.
You will have the opportunity to deep dive into different functional areas, designing and executing projects. Areas of focus may include Fulfillment Management, Forecasting, Logistics,Product Development, Operations Tech Enablement and KPI Tracking.
The Manager, Operations is highly agile, has a passion for diagnosing and bringing structure to complex business challenges (and is not afraid of getting their hands dirty!), and adept at change and stakeholder management.
You will ...
- Manage key weekly operations tasks to ensure boxes get out on time and correct every week
- Partner directly with Head of Product and Operations to spearhead new product and operations related initiatives from inception
- Collaborate closely with all areas of the small, agile team including working directly with the CEO as well as with other functions like marketing
- Develop, lead and execute complex cross-functional project plans with clearly defined milestones, timelines, communication plans and task owners.
This includes active stakeholder management and maintaining open lines of communication with project sponsors
- Identify, prioritize, structure, and solve an array of other complex business problems, using analytics and business judgment
- Lead continuous improvement projects. This may involve designing and prototyping systems and tools
- Be empowered and encouraged to propose new ideas to improve our product and operations
You are...
- Bold : you’re adventurous, outgoing and optimistic; you’re confident making decisions and taking calculated risk
- Entrepreneurial Spirit : you have the vision, passion, and imagination; you are not afraid to ask, what if’ and constantly challenge the status quo
- Versatile : you roll with the punches and don’t get overwhelmed easily; you enjoy grinding away at issues and have a knack for delivering results in hyper-growth, constantly changing environments
- Analytical : data is your friend; you're able to translate numbers into action and pave the way for efficiency
- Team-oriented : you have a track record of working in cross-functional teams and cultivating collaborative partnerships at all levels and departments of an organization
- Strategic : you recognize and resolve situations that are ambiguous or challenging and use logic to identify alternatives, evaluate, and present approaches to solving complex problems while thinking in terms of contingency plans
- Customer-focused : slightly obsessive-compulsive when it comes to customer experience and strive to deliver a product that is second to none
- Agile Thrive on shifting priorities and new challenges, willing to move forward without a roadmap, building and driving the needed structure
- A critical thinker Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
- Enterprising Seek to take up and start new projects. Able to achieve work with the risk of failure
- Creative Challenge conventional methods and open to new ideas
- Driven by results Independently push multiple projects to completion with a sense of urgency. Focus on activities that have tangible business outcomes and require little oversight to move projects forward
- A clear communicator With solid written and oral communications skills. Able to clearly coordinate and provide information to co-workers
- Ability to influence key stakeholders, work cross-functionally and autonomously
- Goal-oriented with the ability to break complex, unstructured problems down into components of impact and derive quantifiable action items
- Capable of jumping into new challenges, quickly assessing what needs to be done, building a plan and executing flawlessly.
- Self-motivated, driven and able to work effectively both independently and in a team environment
At a minimum, you have...
- Bachelor’s Degree in related Business or operations fields or equivalent education / experience
- 2+ years of related work experience, ideally with operations and / or data analytics experience
- Experience working in operational areas (ideally manufacturing, retail or similar). Management or operations consulting experience ideal
- Experience working on or managing complex projects in a hands-on analytical environment
- Strong data and analytical skills with the ability to analyze large data sets skillfully by building complex models and identify / resolve problems quickly using sound and professional judgment
- Excellent presentation, communication (oral & written), and relationship building skills, across all levels of management and with technical and non-technical people
- Ability to manage resources, budgets, vendors, and be able to lead and guide projects through completion
You’ll get
- Competitive Salary & 401k company match that vests immediately upon participation
- Generous parental leave of 16 weeks & PTO policy
- $0 monthly premium and other flexible health plans effective first day of employment
- 75% discount on your subscription to HelloFresh (as well as other product initiatives)
- Snacks, cold brew on tap & monthly catered lunches
- Company sponsored outings & Employee Resource Groups
- Collaborative, dynamic work environment within a fast-paced, mission-driven company
New York Pay Range$99,600 $124,500 USD
Related Jobs
Operation manager
Operation manager
Operation manager
Operation manager