Hotel Front Desk Receptionist
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest.
You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Compensation :
Responsibilities :
- Handle customer complaints as necessary
- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
- Work with the housekeeping staff to ensure rooms are ready for new guests
- Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
- General bookkeeping : ensure all hotel guest account information is accurate and up-to-date
Qualifications :
- 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
- Working knowledge of Microsoft Office and reservation management systems
- High school diploma, GED, or equivalent
- Well-versed in taking telephone calls and handling stressful situations
- Displays impeccable interpersonal, time management, organizational skills, and customer service skills
About Company
Our hotel is off the Sam Houston Tollway in the Westchase business district. Enjoy panoramic Houston views through floor-to-ceiling windows, and relax by our tree-lined outdoor pool.
We're within 15 minutes of the Energy Corridor and The Galleria, and downtown Houston is 14 miles away. Try a taste of Texas at our award-winning Rio Ranch restaurant.
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