Hilton Houston Westchase Jobs (2)

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Compensation : Responsibilities : Handle customer complaints as necessary Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information Work with the housekeeping staff to ensure rooms are ready for new guests Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests General bookkeeping : ensure all hotel guest account information is accurate and up-to-date Qualifications : 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred Working knowledge of Microsoft Office and reservation management systems High school diploma, GED, or equivalent Well-versed in taking telephone calls and handling stressful situations Displays impeccable interpersonal, time management, organizational skills, and customer service skills About Company Our hotel is off the Sam Houston Tollway in the Westchase business district. Enjoy panoramic Houston views through floor-to-ceiling windows, and relax by our tree-lined outdoor pool. We're within 15 minutes of the Energy Corridor and The Galleria, and downtown Houston is 14 miles away. Try a taste of Texas at our award-winning Rio Ranch restaurant.

Do you love transforming spaces into spotlessly clean sanctuaries? We’re hiring a professional housekeeper to help us ensure our hotel guests have a wonderful stay with us. You’ll perform basic cleaning duties like making beds, washing sheets, mopping, dusting, and ironing; you’ll also restock supplies and make sure restrooms and common areas are clean and orderly. Job seekers should be personable, organized, and enjoy working on a team. Responsibilities : A Housekeeper / Room Attendant is responsible for cleaning guest rooms and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. The number of rooms assigned is based on the hotel occupancy and business levels (approx. 15 to 18 rooms per day). You would be responsible for cleaning guest rooms and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards : Change and replenish bed linens, towels, and guest amenities, as needed Perform deep cleaning tasks, as needed Clean guest rooms as assigned, including, but not limited to, making beds, cleaning bathrooms, dusting, and vacuuming Stock, maintain, and transport housekeeping supply cart on a daily basis Dispose of trash and recyclables Respond to special guest requests in a timely, friendly, and efficient manner Perform guest turn-down service, as needed Other duties and responsibilities can be assigned by the Manager such as covering the other positions as Laundry Attendant, Lobby Attendant, and Houseperson; if needed. Experience in Hotel Housekeeping preferred Qualifications : Possesses a strong work ethic with exemplary organizational, time management, and communication skills Must have graduated high school or received an equivalent certification Strong knowledge of cleaning techniques and products At least 1 year of experience as a professional housekeeper preferred About Company Our hotel is off the Sam Houston Tollway in the Westchase business district. Enjoy panoramic Houston views through floor-to-ceiling windows, and relax by our tree-lined outdoor pool. We're within 15 minutes of the Energy Corridor and The Galleria, and downtown Houston is 14 miles away. Try a taste of Texas at our award-winning Rio Ranch restaurant.