Lounge Agent in San Diego Airport.
How would you like to take the knowledge you already have, and use it in a new and exciting career in the aviation industry?
Hallmark Aviation has earned a reputation for providing best-in-class service for some of the world's leading airlines. We focus heavily on employee happiness and employee engagement.
Our team of highly skilled and engaging agents is what drives our company to be the emerging leader in above-the-wing ground handling services.
We invite you to apply and be a part of our exclusive team to provide the ultimate service...
peace of mind
Position Summary :
The Lounge Agent is responsible for greeting customers, taking drink / food orders, making drinks, as well as serving beer, wine and other beverages.
The Lounge Agent must successfully complete transactions on POS machine as well as communicate ticket times and potential problems to the manager on duty and other team members as necessary.
The Lounge Agent must prepare food in the BOH and deliver to appropriate table. Lounge Agent must strive to provide the highest quality of service to customers and associates at all times.
Lounge Agents must also maintain restrooms, buss tables, wash dishes and sanitize food service areas and dining areas as necessary.
Lounge Agents must perform all other responsibilities as directed by the business or as assigned by management.
What we offer.
- Excellent advancement opportunities
- Paid Training
- Dynamic Workplace
- Medical benefits (Full-Time Employees)
- Voluntary dental, vision, and a matching 401k plan
- Amazon Incentives and travel perks
- Flight Benefits
Are you excited yet? Fantastic! We are too. But we are just getting started.
You will also learn to perform the following functions throughout the course of your employment :
Essential Duties & Responsibilities (including, but not limited to) :
- Greets customers and takes food / drink ordersProvides information about products and looks for opportunity to "up-sell" productsFollows recipes and / or product directions for mixing beveragesFollow recipes and / or product directions for preparing small food plate / entreesCollects payments and operates POS registers for drinks and / or food served, following company policies and procedures for all transactions;
- secures all monies at the end of each shiftFollows alcohol awareness procedures for preventing intoxicationEnsures a clean, sanitized and well stocked bar and dining areasEnsures a clean, sanitized and well stocked kitchen & work station(s)Clears unnecessary items from tables as needed;
pre-bussing, bussing and wiping down tablesCommunicate effectively with teamMaintain awareness of factors such as food safety and the temperature of the foodEnsure order is complete before it is delivered to the tableMinimizes safety hazards by following all safety rules and proceduresWash dishes, glassware, flatware, pots, sheet pans, trays, and other items using a dishwasher system or by hand according to health safety standardsMaintain kitchen work areas, equipment, or utensils in clean and orderly conditionSort and remove trash and any large food particles, placing it in designated trash areas as neededSweep, scrub, mop and dry floors as neededTransfer supplies, equipment or product between storage and work areas, by hand or using hand trucksAttend all scheduled employee mandatory meetings and offer suggestions for improvementCoordinate with and assist fellow employees to meet guest needs and support the operation of the loungeFill-in for coworkers where needed to ensure guest service standards and efficient operations are maintainedClean, maintain and stock restrooms, shower and personal hygiene areas as needed
Our teams consist of happy and ambitious individuals who contribute to making a fun and friendly work environment. Does this sound like you?
- Eager to learn new skills
- Organized and logical thinker
- Make quick and rational decisions
- Problem Solving
- Ability to adapt quickly to unforeseen situations
- Effective communication skills and good listening skills
- Able to multi-task and carry out duties in a dynamic environment
- At least 21 years of age, high school graduate or G.E.D equivalent.
- Eligible to work in the United States
- English proficient, other languages are a plus.
- Computer savvy
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