Administrative Coordinator
Overview
Administrative Coordinator
Remote, open to talent in San Diego, CA
Pay Rate Target : $19-$25 / HR
Start 7 / 3 / 23-3 month assignment with potential for extension
Work Hours : M-F, 7-4 PST
Weekly pay and benefits!
Job Summary :
Our client is in the business of Health and Wellness Coaching. They are seeking a professional, enthusiastic, and detail-oriented person who shares our passion for health and wellness.
This position requires a versatile individual who has experience with administrative tasks and customer service. We are looking for someone supremely organized, efficient, effective, and who is a great team player while also being able to work on and complete tasks independently.
This is a role that will be crucial to the senior management, team members, and clients. Being supremely organized, efficient, effective and a great team player, while also being able to work on and complete tasks independently is crucial for this role.
Required Qualifications :
- Minimum of 3 years of administrative experience
- Solid work ethic, extremely honest, respects confidentiality
- Strong computer skills including intermediate / advanced MS Word and Excel
- Advanced communication (verbal, written, electronic) and superior phone skills
- Strong customer service skills
- Adaptable, flexible, able to multi-task and function under pressure and tight deadlines
- Able to lift and carry books & materials required for shipping (up to 20 lbs)
- Highly organized, detail oriented and able to problem solve
- Thrives in a fast-paced environment
- Team player who has a positive outlook and has fun working
Preferred Qualifications :
- Past customer service experience
- Appreciation and passion for healthy living
Responsibilities :
- Administrative support for all team members
- Answer phones : Respond to questions from students, current health coaches and other requests via phone as needed
- Handle customer inquiries and resolve any issues tracking data for the organization in Vtiger (CRM)
- Execute physical mailings and emails to health coaches & students in courses
- Responsible for email / phone call payment reminders for clients who are due and past due for certification renewals and website renewals
- Process annual certification renewals and send refresher course access as needed
- Coordinate with CA warehouse on shipping of physical orders
- Process digital material orders and verify access as needed.
- Send all refresher course / eCoaching access information communications to coaches
- Manage the eCoaching program, including access to courses and platforms, building platforms, enrolling clients and updates
- Upload conference call recordings in weekly classrooms in a timely manner
- Help manage daily tasks and contribute to a smooth-running office
- Other tasks and project support as needed from various teams & team members
- Maintain a commitment to and align with the company mission, vision, values and programs, to successfully lead teams to represent the company
- Other duties as assigned
TCW Global is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.
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