Assistant Waiter- Pride of America
GROW YOUR CAREER WITH US
At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent.
We’re continually seeking top talent that are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!
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All candidates must complete an on-line application to be considered.
ABOUT NCLH
Norwegian Cruise Line Holdings Ltd. (NYSE : NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands.
With a combined fleet of 29 ships with approximately 60,000 berths, these brands of NCLH offer itineraries to more than 490 destinations worldwide.
The Company has 8 additional ships scheduled for delivery through 2027, comprising approximately 24,000 berths. The combined brands of Norwegian Cruise Line Holdings currently employ over 31,000 shipboard crew from more than 110 different countries.
As our company adds new destinations, itineraries and ships, there are wonderful opportunities for new crew to join our family!
POSITION SUMMARY / ESSENTIAL FUNCTIONS
The Assistant Waiter is to report directly to the Assistant Restaurant Manager. The Assistant Waiter assists a waiter with the service for food and beverage of an assigned station / team in the restaurants.
This position will rotate throughout the Buffet and Room Service as assigned by management. The Assistant Waiter will also ensure that guests are consistently provided with courteous, prompt and efficient service according to company standards.
- Assist with achieving departmental guest satisfaction targets and food and beverage revenues by following established service strategies and optimizing up-sell opportunities.
- Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
- Must be familiar with the Safety and Environmental Protection Policy and the SEMS, and carry out the policies and procedures appropriate for his / her position.
- Ensures that assigned station is properly setup with the required amounts of china, glassware, silverware and mis-en-place prior to the start of service.
- Complies with sequence of service for food and beverage, and follows the lead / instructions of the Waiters to ensure timeliness of service to guests.
- Resolves any service and / or product deficiencies that may occur, to ensure satisfaction of service with guests in assigned station.
- Ensures that assigned station is properly cleaned and set-up at the end of the meal period and that all assigned side-work is complete.
- Performs other jobs as assigned, to include but not limited to manning non-cooking buffet action stations (i.e. carving station, dessert station).
- Deliver food and beverage orders to guest’s staterooms as per company procedure.
- Deliver amenities to guest’s staterooms.
- Assists with private parties and functions.
- Field guest phone orders and handle according to established procedures.
- Clear service trays from staterooms, corridors and pantries in a timely manner.
QUALIFICATIONS / REQUIREMENTS
Minimum of two years’ experience as a front waiter with fine dining and banquet service experience in any of the following settings : 3 Star 4 Star land-based hotel / resort;
free-standing restaurant with at least 180 seats; or previous shipboard experience in a similar position is required.
- Minimum of two years’ experience selling and serving wine and other beverage products is required.
- Intermediate to Advanced level English verbal and writing skills, including the proper use of English grammar is required.
ATTRIBUTES
- Passionate about hospitality and customer service driven.
- Must have a professional appearance and good hygiene.
- Respect for all co-workers and guests.
- Pride in your work by creating positive energy, excitement and fun.
- Able to work 7 days a week.
- Demonstrate positive behaviors; smiling, being polite and courteous.
- Able to develop camaraderie with team members.
- Ability to live in close quarters; share limited space with other cabin-mates.
EDUCATION
- High school diploma, Secondary Education degree or equivalent is mandatory.
- Courses and or training in safety, environmental, public health and sanitation regulations and procedures are required.
NORWEGIAN CRUISE LINE :
With 18 world class vessels, including the newest, Norwegian Prima, Norwegian Cruise Line has one of the most nimble and contemporary fleets in the industry.
Fourteen ships are divided among five different classes, including the Sun, Dawn, Jewel, Breakaway and Breakaway Plus Class.
Norwegian Epic, Pride of America and Norwegian Spirit are in their own classes, adding to the brand's variety of vessels.
Following the Breakaway Plus Class, the most innovative and successful class in the Company's history, Norwegian Cruise Line announced in 2017 the next generation class of ships with Prima Class.
The Company welcomes 6 ships from 2022 to 2027. The new class will build upon the brand's legacy of freedom and flexibility found across its fleet and feature a host of cutting-edge designs that will further elevate its already award winning guest experience.
OCEANIA CRUISES :
Oceania Cruises is the World's Leading Culinary - and Destination-Focused Cruise Line. The Finest Cuisine at Sea®, Destination Specialists and Small & Luxurious Ships are the pillars that define Oceania Cruises' five-star product, positioning the line as the cruise company of choice for travelers seeking a truly refined and casually elegant travel experience.
Featuring a fleet of small, luxurious ships, Oceania Cruises offers a vacation experience renowned for its gourmet culinary program inspired by Master Chef Jacques Pepin and its array of destination-rich itineraries spanning the globe.
Seasoned world travelers are drawn to Oceania Cruises' diverse voyages, which call on more than 400 ports across Europe, Asia, Africa, Australia, New Zealand, the South Pacific and the Americas.
Oceania Cruises will welcome the stunning new Vista in summer 2023.
REGENT SEVEN SEAS CRUISES :
Regent Seven Seas Cruises is the leading luxury cruise line, delivering An Unrivaled Experience® for over 25 years. Carrying no more than 750 guests, the line's spacious and stylish ships - Seven Seas Explorer®, Seven Seas Mariner®, Seven Seas Navigator®, Seven Seas Splendor® and Seven Seas Voyager® - form the World's Most Luxurious Fleet and explore more than 450 immersive destinations globally.
Offering Unrivaled Space at Sea™, guest enjoy sumptuous all-suite accommodations, nearly all with private balconies, which are among the largest at sea, as well as highly personalized service throughout lavish public areas and expansive outdoor spaces.
The Team at Regent Seven Seas Cruises is currently preparing for the debut of Seven Seas Grandeur® in summer 2023.
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