Supervisor, Media Sales Support - Cox Media
Job Description
Summary
To lead the assigned market’s Cox Media Sales Services team, serve as that market’s SME, and provide hands-on sales services support, as needed, in the acquisition and fulfillment of advertising orders.
This is a supervisory position and reports to the Senior Manager, Media Sales Services.
Duties & Responsibilities
- Partners with the Sales Support Manager to develop the tactical direction for the sales support team.
- May support sales consultants and / or local origination channels to ensure and maintain subject matter expertise in all daily sales support activities
- Assists the Manager, Media Sales Services in supervising and training sales services teams to be proficient in completing their assigned responsibilities and to help meet the performance standard metrics.
- Acts as back-up to the Manager, Media Sales Services in serving as the CFC liaison and Change Champion when needed.
- Serves as the market expert in solving internal and external customer problems.
- Provides back-up support for all support functions.
Major Work Activities
Coaches and develops Sales Services team and individual team members to meet performance measurement standards. Maintains records of employee hours worked and conducts employee performance reviews.
Performance management
Provides back-up sales services for own team and may personally provide sales services support to one or more sales consultants, Sales leaders, or local origination channels.
This includes order entry, ad copy management, makegood fulfillment, schedule development, client solution collaboration, schedule development, payment troubleshooting, and related activities performed by Sales Services supervisees.
- Investigates, resolves, and communicates or escalates order, schedule, or customer problems encountered by own Sales Service team or their internal or external customers, as needed.
- Assists or serves as back-up for Manager, Sales Services in setting tactical direction, serving as liaison to the CFC, and Change Champion for the market, region, or state.
- Monitors and serves as the point of contact for preparing and submitting adjustment forms to issue client credits to the CFC.
- Delivers training on Sales Services processes, as requested by Manager, Sales Services.
- Proactively partners with Sales Services Manager to identify, design, develop and implement processes, policies and procedures to improve market performance and efficiencies.
- Attends job-related training that may include refresher training and service updates.
Relationships / Interactions
- Supervises Sales Services Coordinators, Specialist Is, Specialist IIs (if any), and Office Administrative Assistants (if any).
- Partners with, provides back-up for and reports to the Manager, Sales Services.
- Campaign Fulfillment Center (CFC)
- Client Services (Production, Research, and Marketing)
- Sales consultants, Sales Managers
- Coordinates with other Sales Services leaders in other markets.
Qualifications : Minimum
Minimum
High School Diploma / GED and 5 years’ experience in a related field. The right candidate could also have a different combination, such as a bachelor’s degree in a related discipline and 3 years’ experience in a related field;
a master's degree and 1 year of experience; or a Ph.D. and up to 1 year of experience.
- Experience working in Media customer service or in a sales environment (including retail).
- Media experience.
- Proven ability to develop detailed work plans and execute under pressure. Must be able to work independently and deliver measurable results.
- Must be a team-player and thrive in an environment that promotes strong individual skills that are easily applied to the goals of the team and company.
- Self-starter with the ability to work under pressure in a fast-paced and sometimes ambiguous environment, meet deadlines, and self-recognize and adapt to priorities that change often.
- Exceptional interpersonal / people skills including verbal and written communication skills to any audience.
- Strong organizational, detail, problem-solving and follow-up skills. Exudes a professional image inside and outside the company.
- Shows commitment to self-development by demonstrated desire to learn new ways of doing business, staying abreast of competitors / industry major initiatives.
- PC skills required, including strong working knowledge of all MS products.
Preferred :
- Experience in Strata Suite.
- Traffic systems and inventory tools.
- Experience in a management role, lead role, or leading cross-functional projects.
- Experience in Telecommunications industry.
What’s In It For You?
You do great work for us, so It’s only fair we offer you incentives that inspire you to live your best life.
You’ll be rewarded with highly competitive pay, plus other compensation perks you’ve come to expect (e.g., 401k + company match, comprehensive medical benefits, etc.
and others you may not (e.g., flexible time off policy, tuition reimbursement for academic pursuits)
- Looking to grow your family? Rest assured you’ll have access to our inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
- We all love ourpets whether they walk, crawl, fly, swim or slither and we’re happy to supply insurance for them as well.
- We value our people. That means you’ll work within a culture and with a team that values your leadership, your experience, your contributions, and you yes, you as a person.
We believe recognition is important, and Cox Communications strives to celebrate those who help make us successful every day.
We also encourage diversity and support inclusion; we want you to do you and feel comfortable doing so.
We also offer boundless opportunities for growth; you can sharpen your skills, learn a new talent, join a mentoring program, even earn an advanced degree.
You’ll find the potential for lateral or upward career growth within the Cox family businesses, including the innovative startups in transportation mobility, clean tech and more.
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Rémunération :
Compensation includes a base salary of $70,000.00 - $105,000.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience.
Position may be eligible for additional compensation that may include an incentive program.
À propos de nous :
Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers.
From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected.
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation / wellness days, and / or PTO).
For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer All qualified applicants / employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
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