Security manager
JOB DESCRIPTION
General Summary of Position
Manages security staff. Responsible for hospital and staff training and budget implementation. Monitors and provides protection and security for hospital buildings and premises, and for associates, patients, and visitors.
Manages the daily operations of the Security Department. Patrols hospital property, responds to calls for assistance, and reports on conditions, objects or persons which may impact the security and / or safety of patients, associates, physicians, visitors, or vendors, and responds according to established policies, procedures and regulations.
Must obtain and maintain a connection to corporate security leadership and State of Maryland and / or District of Columbia Metropolitan Police Department Special Police Officer commission to carry out duties associated with crime control and response, designated as an Unarmed Security Officer, assigned and deployed within the hospital consistent with the limitations of the Unarmed SPO commission from Maryland State Police or District of Columbia Metropolitan Police Department.
Minimum Qualifications
Education
- High School Diploma or GED required or
- equivalent. required and
- Bachelor's degree in related field preferred
Experience
- 5-7 years Progressively more responsible job-related security or law enforcement experience required and
- 3-4 years Prior supervisory experience required and
- Experience required in healthcare, university, and / or hospitality setting (patient-first, customer-first environment) required
Licenses and Certifications
- DL NUMBER - Driver License, Valid and in State (DRLIC) Valid driver's license. required and
- MD Special Police Commission - MDSPC Commissioned as a Special Police Officer by the State of Maryland State Police and / or District of Columbia Metropolitan Police Department within 6 months of hire.
within 180 Days required and
Special Police Officer - DC - SPO Commissioned as a Special Police Officer by the State of Maryland State Police and / or District of Columbia Metropolitan Police Department within 6 months of hire.
within 180 Days required and
- IAHSS - Certification As A Security Officer Basic or Advanced Certified Healthcare Security Officer (CHSO) certification from IAHSS preferred and
- Certified Protection Professional (CPP) - Board Certified in Security Management preferred and
- BLS - Basic Life Support BLS (CPR) certification required within 60 days of start date. within 60 Days required and
- Must successfully complete all MedStar initial training related to violence prevention, de-escalation and crisis prevention intervention. required
Knowledge, Skills, and Abilities
- Verbal and written communication skills.
- Strong interpersonal skills.
- Experience with coaching and developing a high performing security team.
- Ability to remain calm and thoughtful during a crisis.
- Ability to assist in de-escalating situations with strong emotions and conflict.
- Basic computer skills preferred.
Primary Duties and Responsibilities
Develops and contributes to the achievement of established department goals and objectives and adheres to system and department policies, procedures, quality standards and safety standards.
Ensures compliance with system / hospital / facility policies and procedures and governmental / accreditation regulations.
- Develops and recommends department operating budget and manages resources according to approved budget.
- Directly manages and motivates assigned staff. Selects, trains, orients and assigns department staff. Develops and evaluates standards of performance and conducts performance management planning.
Initiates and makes recommendations for personnel actions. Maintains ongoing communication with subordinates to review programs, provide feedback, discuss new developments, and exchange information.
- Oversees daily operations of department to ensure effective operations.
- Immediately responds to emergencies to provide necessary assistance to employees and customers. Responds to security and medical code calls.
- Monitors camera surveillance system. Monitors conduct of patients and visitors on hospital premises; confronts unauthorized persons for questioning as needed.
- Collaborates with local, state and national agencies relative to hospital security investigation including the perusal of criminal actions against individual when warranted.
- Ensures that rounds, schedules and directives are maintained around the clock.
- Testifies at legal proceedings, hearings and trials.
- When responding to circumstances where the exercise of SPO authority may be required, takes appropriate measures to secure the scene, preserve evidence, detain and secure suspected criminal perpetrators, and assist responding law enforcement authority as directed by Director.
Completes written reports and when subpoenaed or requested, notifies Legal Counsel for MedStar of same and gains guidance to testify at legal proceedings, hearings and trials.
- Establishes and maintains a visitor control and access procedure, including an associate identification system and a lock and key control system.
- Inquires into and investigate matters pertaining to both alleged losses and thefts and wrongful acts of individuals affecting hospital security.
- Monitors security activities to ensure safe conditions for associates, patients and visitors; protects hospital buildings, assets and premises.
- Obtains detailed reports of incidents involving security and keeps administration informed of incidents and developments.
- Provides technical knowledge to assist management in the design of system and department specific procedures and coordinate the education component of the security program.
- Subject matter expert who facilitates a presentation on workplace violence and HH Protection Policies.
- Supervises the maintenance and preparation of records, files and other documents.
- Uses DARS database link to MVA to acquire vehicle listings when needed.
- Participates in meetings and on committees and represents the department and business unit in community outreach efforts.
Participates in multidisciplinary quality and service improvement teams and maintains effective working relationships with other departments.
Performs other duties as assigned
Why MedStar Health?
At MedStar Health, we understand that our ability to treat others well begins with how we treat each other. We work hard to foster an inclusive and positive environment where our associates feel valued, connected, and empowered.
We live up to this promise through :
- Strong emphasis on teamwork our associates feel connected to each other and our mission as an organization. In return, our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark.
- Comprehensive total rewards package including competitive pay, generous paid time off, great health and wellness benefits, retirement savings, education assistance, and so much more.
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