PBX Operator (Seasonal/Temporary)
Job Summary
Answer incoming switchboard calls from the public / customers and route them as requested. Be able to adapt easily to a changing work environment.
Utilize troubleshooting and decision making skills to resolve questions. Take on corporate assignments as assigned.
Job Description :
ESSENTIAL JOB FUNCTIONS
Direct calls to the proper destination
Answer 46 calls per staffed hour
Provide World Class service by earning 95% or better on QA scores
Attend the number of hours per day to work as determined by management
Provide basic information to callers regarding operating hours
Identify risk and suspicious activity for escalation
Participate in bank initiative and accept duties as assigned
Educated on standard use of office equipment
Respond to any system anomalies and report to management
SKILLS
Active listening
Reading comprehension
Service orientation
Time management
Writing
System evaluation
EDUCATION & EXPERIENCE
High School diploma or GED
Familiar with phone etiquette practices and basic navigation on the IBC portal. Basic knowledge of Bank operations.
6 months in an office environment with some receptionist experience desired.
Active listening skills and basic problem solving ability. Able to function in a fast paced, performance based environment.
Spanish speaker preferred.
Benefits Overview
IBC Bank offers a comprehensive benefits program to all full-time employees. Many of our benefits are also available for our part-time employees.
See below for a brief description of the benefits that would be available to you as an IBC Bank employee. Many of the benefits are also available to your dependents.
Medical Coverage
We offer employer paid medical benefits to all of our full-time employees. This coverage includes medical and prescription coverage.
As an option, full-time employees can add their dependents to the program and have their cost deducted pre-tax from their paycheck.
Eligibility : After initial probation period.
Dental Coverage
This is an optional benefit offered to all full-time and part-time employees. The plan includes various levels of coverage from single member to family plans.
Eligibility : After initial probation period.
Basic Life Insurance
All full-time employees are eligible for an employer paid life insurance plan.
Eligibility : After initial probation period.
Supplemental Life Insurance
This is an optional program offered to all full-time and part-time employees. This is paid by the employee and can be deducted from paycheck on a post-tax basis
Eligibility : After initial probation period.
Disability Insurance
This is an optional insurance plan offered to full-time and part-time employees. This can be deducted from an employee's paycheck on a post-tax basis.
Eligibility : After initial probation period.
Medical Spending Account
This is an optional benefit that allows employees to set aside up to $2,650 per year for out-of-pocket health care expenses through a pre-tax payroll deduction
Eligibility : After initial probation period.
Child Care Spending Account
This is an optional benefit that allow employees to set aside up to $5000 per year for childcare expenses through a pre-tax payroll deduction.
Eligibility : After initial probation period.
401K
The 401K savings program allows employees to save between 1-15% of their annual income in the bank's 401K plan.
Eligibility : Eligible after first day of the year following employment date.
Profit Sharing
Contingent on the bank's profitability, employees are given contributions based on their pay and years of service.
Eligibility : Eligible after first day of the year following employment date.
Tuition Assistance Program
Offered to full-time and part-time employees attending an accredited institution of higher learning. This program offers reimbursement for tuition for courses related to the financial banking industry.
Eligibility : After six months of employment.
Computer Assistance Purchase Program
All employees are offered the opportunity to purchase a computer through this program. The cost will be payroll deducted from their paycheck.
Eligibility : After one year of employment.
Vacation
Vacation is offered to all full-time and part-time employees who work more than 20 hours per week.
Eligibility : Depending on hire date, after initial probation.
Sick Leave
Sick Leave accumulates on a monthly basis at a rate of one day per month worked for full-time employees.
Eligibility : After initial probation period.
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