American Equipment Holdings is an organization of leading overhead crane and hoist distributors and field service providers, including American Equipment, Allied Crane, Eastern Crane & Hoist, Facilities Engineering, Kistler Crane & Hoist, Pacific Crane & Hoist, and Washington Crane & Hoist.
The consolidated entity is one of the largest independently owned overhead crane and hoist solutions providers in the country, serving over 4,000 customers nationwide.
Together, American Equipment Holdings companies provide comprehensive solutions for everything related to customers' overhead crane and hoist needs, including OSHA mandated inspections, preventative maintenance and repair field services, parts, engineering, ISO certified fabrication, new and replacement equipment, automated systems, system modernizations and training.
The Sales Operations Manager will oversee the business and administrative aspects of the Crane Repair Department. In addition to ensuring customers are satisfied, the Service and Operations lead must know how to train and manage a team of service managers to ensure efficient and effective service.
Responsibilities
Prepare and assign trainings for service managers.
Inspects equipment to determine extent of damage.
Plans the repair work that is necessary; estimates cost of labor and parts for customers.
Coordinates with insurance adjusters to determine total repair costs and types of replacement parts to be used.
Notifies customers of repair costs or insurance settlement.
Orders parts and materials needed for repair job.
Sets up repair schedule and oversees work of equipment repairers.
Ensures all work has been executed correctly by inspecting equipment after repair.
Communicates with customers throughout repair process.
Creates invoices for completed work.
Ensures payments are made by customer or insurance company.
Performs other related duties as needed.
Required Skills / Abilities
Excellent managerial and supervisory skills.
Extensive knowledge of equipment repair techniques and procedures.
Ability to read work orders submitted by insurance adjusters.
Excellent communication and interpersonal skills.
Thorough understanding of how to use tools required for the trade.
Required Skills / Abilities
Excellent managerial and supervisory skills.
Ability to read work orders submitted by insurance adjusters.
Excellent communication and interpersonal skills.
Thorough understanding of how to use tools required for the trade.
Education and Experience
High school diploma or equivalent required.
Successful completion of technical school program.
BS in relevant field preferred.
Seven years of experience in equipment repair.
Work Environment
Must be able to work safely in a noisy area with many odors present.
Must be able to lift 25 pounds at times.
Must be able to inspect equipment in a variety of weather conditions.
Good vision to inspect repair work.
Must be able to bend, stretch, kneel, and squat to perform repairs and inspections.
Position Type and Expected Hours of Work
This is a full-time position; typical work hours and days are Monday through Friday, 8 : 00 a.m. to 5 p.m.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with or without notice.
American Equipment Holdings represents the industry's leading manufacturers such as Detroit Hoist, Columbus McKinnon, ACCO, R&M, Demag, Gorbel, Spanco, IMS, Harrington, Conductix, Magnetek & PE, among others and customers rely on its design, engineering, fabrication and installation capabilities to meet their unique application needs.
American Equipment Holdings serves local, regional and national customers across a variety of end markets, including light & heavy industrial, automotive, mining, public utilities, military, aerospace & defense and energy, among others.
For more information, visit www.amquipinc.com.
Proof of right to lawfully work in the United States required.
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
PI222471585
Full-time