Inside Sales Representative

Full-time

Our agents earn an hourly base pay of $18.00 along with lucrative commission and incentives for a target hourly earnings of $25.

00 / hour or $52,018 annually. Top performers can earn $70,800, plus incentives. You may also qualify for free internet, TV and phone services (restrictions do apply).

JOB SUMMARY

Maximize opportunities to retain existing customers from disconnecting while retaining and upselling core products i.e. video, data and phone.

Execute retention strategy that strikes balance between saving customers and retaining revenue.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience.

Establish and maintain a high level of customer satisfaction, professionalism, and courtesy in all retention transactions.

Consistently meet or exceed weekly and monthly retention activity goals by utilizing sound telephone based customer save techniques.

Respond to inbound retention calls promptly and efficiently as outlined by the required call handling metrics to include productive time, schedule adherence, handle time, after call work, etc.

Answer questions pertaining to billing inquiries, pricing and packaging of products and service, and service complaints.

Ability to learn and master order processing within the billing system regarding all aspects of retained accounts, new sales order entry, account lookup, and other tools and functions as they relate to the retention function.

Have a full understanding of and consistently demonstrate proficiency at explaining all products and services to existing customers in an effort to re-sell and retain.

Acquire and demonstrate thorough knowledge of competitors’ pricing, packaging, and products in an effort to discuss side by side comparisons of Charter’s and competitors’ products and services.

Perform other duties as requested by supervisor.

REQUIRED QUALIFICATIONS

Required Skills / Abilities and Knowledge

Ability to read, write, speak and understand English

Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)

Ability to work variable hours; may include weekends, holidays, and split days off

Required Education

High school diploma or equivalent

Required Related Work Experience and Number of Years

Call center experience in the areas of customer service and / or phone sales, or equivalent experience - 2+

WORKING CONDITIONS

Office environment

CRT110 2023-17010 2023

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including : Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach.

When you join us, you’re joining a strong community of more than 93,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.

Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement.

EOE, including disability / vets. Learn about our inclusive culture.

Apply Now

Related Jobs

Inside Sales Representative

Spectrum Grand Rapids, MI
APPLY
Our agents earn an hourly base pay of $18.00 along with lucrative commission and incentives for a target hourly earnings of $25. 00 / hour or $52,018 annually. Top performers can earn $70,800, plus incentives. You may also qualify for free internet, TV and phone services (restrictions do apply). JOB SUMMARY Maximize opportunities to retain existing customers from disconnecting while retaining and upselling core products i.e. video, data and phone. Execute retention strategy that strikes balance between saving customers and retaining revenue. MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify and enhance the customer experience. Establish and maintain a high level of customer satisfaction, professionalism, and courtesy in all retention transactions. Consistently meet or exceed weekly and monthly retention activity goals by utilizing sound telephone based customer save techniques. Respond to inbound retention calls promptly and efficiently as outlined by the required call handling metrics to include productive time, schedule adherence, handle time, after call work, etc. Answer questions pertaining to billing inquiries, pricing and packaging of products and service, and service complaints. Ability to learn and master order processing within the billing system regarding all aspects of retained accounts, new sales order entry, account lookup, and other tools and functions as they relate to the retention function. Have a full understanding of and consistently demonstrate proficiency at explaining all products and services to existing customers in an effort to re-sell and retain. Acquire and demonstrate thorough knowledge of competitors’ pricing, packaging, and products in an effort to discuss side by side comparisons of Charter’s and competitors’ products and services. Perform other duties as requested by supervisor. REQUIRED QUALIFICATIONS Required Skills / Abilities and Knowledge Ability to read, write, speak and understand English Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone) Ability to work variable hours; may include weekends, holidays, and split days off Required Education High school diploma or equivalent Required Related Work Experience and Number of Years Call center experience in the areas of customer service and / or phone sales, or equivalent experience - 2+ WORKING CONDITIONS Office environment CRT110 2023-17010 2023 Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life. A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including : Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 93,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability / vets. Learn about our inclusive culture.
Full-time
APPLY

Sales Associate

Ascena Grand Rapids, MI
APPLY
Position Overview : Stylist Overview Stylist Overview Embraces our diverse, inclusive culture. Demonstrates Lane Selling behaviors to provide exceptional client experiences. Contributes to achievement of Company goals, including financial objectives, client experience, operational controls, asset protection, safety, and merchandise presentation. Lives Company Leadership Principles : We Value Our People Actively invests in personal growth and development Demonstrates respect and openness for differing ideas, opinions, and backgrounds Acts with a high degree of integrity and care for co-workers and clients We Love Our Customer Embraces selling, incentive and product knowledge techniques for success Represents Lane Bryant by adhering to Dress Your Best guidelines Consistently exceeds client expectations through Lane Selling Effectively handles multiple clients and projects We Win As A Team Communicates and collaborates with positive intent Supports client experience throughout all touch points Supports and executes floor-sets; maintains visual brand standards Ensures opening and closing checklist tasks are completed daily Supports Asset Protection efforts to prevent shrink and ensure safety Reports to work as scheduled; records all time worked accurately by using time and attendance system; remains flexible to the needs of the business All other duties as assigned by Store, District or Regional Leaders We Take Action and Own Our Results Follows through on what must be done to deliver outcomes and meet expectations Takes responsibility for decisions made to execute own work and results Contributes to a high performing culture by delivering the best Drives store goals with each segment Create everlasting connection with client by offering credit rewards programs and Lane Personal Styling appointments We Innovate and Learn Fast Pushes for innovative solutions that bring originality to the organization Embraces change; supports a test and learn culture Contributes to an environment that promotes taking risk and out-of-the-box thinking. Qualifications Strong communication and customer service skills Specialty selling / retail experience preferred Technology proficient Works a flexible schedule to meet the needs of the business, including evening, weekend and holiday shifts Must be able to read, write and communicate in English; other languages desirable Position requires associates to : Constantly move throughout the store to assist customers, retrieve merchandise, complete floor sets, unpack and replenish stock and complete other tasks; frequently involves prolonged pushing, pulling, bending, squatting, and reaching and may involve tight or confined spaces Frequently operate computerized register system Adjust or move objects (garment racks, mannequins, etc.) or merchandise weighing up to 25 pounds in all directions on a frequent basis; may need to adjust or move objects or merchandise weighing as much as 50 pounds in all directions on occasion and with assistance as available Retrieve merchandise displayed or stored above shoulder level on a frequent basis, which may include climbing an 8-foot ladder; may need to replace overhead lightbulbs, signs, etc. on an occasional basis using an 8-foot ladder Constantly interact with and assist coworkers and clients and other members of the public Location : Store 6034-Green Ridge Sq-LaneBryant-Walker, MI 49544 Position Type : Regular / Part time Regular / Part time Equal Employment Opportunity The Company is committed to hiring and developing the most qualified people at all levels. It is our policy in all employment decisions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under applicable law. We do not discriminate in any of our employment policies and practices. All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business. The Company welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the application process. Note to Applicants : Smoking is prohibited in all indoor areas of the Company unless designated smoking areas have been established by a particular location in accordance with applicable law.
Part-time
APPLY

Sales Representative

Fabiano Brothers, Inc. Grand Rapids, MI
APPLY
Sales Representative Fabiano Brothers is a family-owned beer wholesaler with over 130 years of service to the communities in our distribution area. We take pride in providing our customers with sales, delivery, and customer service teams that are efficient, dependable, and responsive to the needs of our customers. We are currently accepting applications for full-time Sales Representatives to help us achieve and maintain this goal in the Oakland County area. Full benefits, including matching 401k offered. Manage and develop existing accounts. Providing excellent customer service and establishing long-term relationships with customers Put forth maximum daily sales efforts to increase market share Effectively convey new products and pricing information to the customer QUALIFICATIONS Ability to deal with many different types of people. Excellent communication skills and the desire to sell. Pleasant personality, appearance, and problem-solving skills are needed. Highly motivated and well-organized. Candidate should be goal-oriented, persuasive, and able to work independently and as part of a team. Availability to work some evenings and Saturdays to visit customers and participate in special events. Valid Michigan driver's license with a safe driving record. Bachelor's degree required or equivalent sales experience.
Full-time
APPLY

Accessories Sales

Fox Powersports Grand Rapids, MI
APPLY
It takes a lot of people working together to form the Fox family. Much like a car or truck, every individual component needs to be working together to ensure the success of the entire machine. Here at Fox, the idea is the same. At our dealerships, it takes people from all departments working together to create and maintain a successful dealership. If you are interested in joining the BEST team, please apply today! Responsible for selling, receiving, and delivery of parts and accessories. In addition performs in-store customer service, overall organizational promotion, and stocking duties. DUTIES Promotes and sells products and / or services to meet customer needs Supplies Service Technicians with parts as required Assists with preparing and maintaining merchandise displays Verifies receipting-in of shipments and assists with placing Machine Down and Stock Orders in their proper inventory locations Assists in keeping parts department clean and orderly Follows up on shortages and expedites issues by reporting to the manager Assists in maintaining all departmental tools, equipment, and vehicles are in good working order Requirements At least 1 year experience working in parts department operations Experience with electronic parts catalogs High School Diploma or equivalent Proven, excellent customer relationship skills Ability to write and speak effectively Able to use standard desktop applications such as Microsoft Word, Excel, Outlook and internet functions Clean driving record Benefits Medical Dental Vision Group Life Insurance (company paid) Supplemental Life Insurance Short-Term Disability Long-Term Disability Accident insurance 401(k) Vacation and PTO
Full-time
APPLY

Remote Life Insurance Sales

EA Agency / Symmetry Financial Group Grand Rapids, MI
APPLY
Life Changing Remote Life Insurance Career Must be authorized to work in the US, no work visas offered at this time Organization Description : SERIOUS INQUIRIES ONLY. THIS IS A 100% COMMISSION POSITION We are offering a REMOTE life changing career opportunity for motivated individuals that are looking to control their income and time. With our mentorship, industry leading training, and cutting edge technology, we will assist you in expanding your book of business by working with new and existing clients to create plans best suited for them. Our agents have the opportunity to truly own their business and move up within the organization. The EA Agency protects families with term life, whole life, mortgage protection, annuities, index universal life, and debt elimination by utilizing our proprietary technology and sales process. There is no cold calling , our clients fill out a form requesting information and our assistance. As a field underwriter, you will call to set up appointments (virtually as needed) to meet with them in their home or via video to help them apply for the coverage. If you aren't licensed, our fast-track licensing program will get you licensed and earn money quickly. Job Details : No experience is necessary. Agents that have followed our process have earned between $525 - $700 per application. Full-time field underwriters write an average of 3-7 applications per week with the ability to earn a 5% raise every 2-3 months, based entirely on performance, and there are no quotas forced on them. New agents can earn 15% of commission raises in their first 3-4 months with industry leading bonuses. Compensation- Commission Only We offer the Best bonuses in the industry. We have agents now averaging 12-15 sales per week using our virtual business model! Responsibilities : - Scheduling Your Own Appointments From Clients Who Requested To Be Called - Generate quotes for new customers and use e-apps to submit new business - Generate new business through our leads and referrals - Cross-sell existing customers with other agency products - Process payments and service pre-existing clients (veteran agent’s only) - Follow A Sales Process Designed To Make Closing Simple Requirements : Characteristics we ARE looking for : - Life Insurance license - if you don't have one we will help you - Self-Motivated and Goal Oriented - Disciplined and Driven to Improve - Believe in and Align themselves with our Core Values - High level of Consistency and Coachable - Humble and willing to Learn EA Agency Regional Sales Manager No agent’s success, earnings, or production results should be viewed as typical, average, or expected. Not all agents achieve the same or similar results, and no particular results are guaranteed. Your level of success will be determined by several factors, including the amount of work you put in, your ability to successfully follow and implement our training and sales system and engage with our lead system, and the insurance needs of the customers in the geographic areas in which you choose to work. SFG0042878 Commission Only Powered by JazzHR
Full-time
APPLY