Receptionist
Job Summary
- Answers the telephone in a courteous manner and directs calls to the appropriate destination; records accurate and complete messages when necessary;
- receives and receipts deliveries and donations; greets and announces visitors and clients; provides general information about The Salvation Army’s social services programs;
performs routine clerical work such as typing and filing.
Knowledge, Skills, and Abilities
Ability to direct phone calls to the appropriate person or destination. Ability to respond to and assist callers and visitors in a calm, courteous and tactful manner.
Ability to record accurate and complete messages. Ability to perform clerical support work while operating the multi-line telephone.
Ability to maintain an adequate supply of applications, informative materials and / or brochures for distribution to visitors.
Ability to respond to emergencies in a calm and effective manner. Ability to project a positive and professional image of The Salvation Army.
Education and Experience
High school diploma or G.E.D. and prior experience working with the public performing customer service or receptionist responsibilities, or any equivalent combination of training and experience, which provides the required knowledge, skills, and abilities.
Certifications
Valid State Driver’s License
Physical Requirements and Working Conditions
Ability to meet attendance requirements. Ability to read, write and communicate the English language effectively. Ability to operate a telephone and / or switchboard.
Limited amount of physical effort required associated with walking, standing, lifting, and carrying light objects (less than 25 lbs.
5-10% of work time. Duties are usually performed seated. Sitting may be relieved by brief or occasional periods of standing or walking.
Work is usually performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.
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