RECEPTIONIST
DEFINITION Email me when jobs like this become available
Under general supervision, checks in and directs visitors and the public to appropriate division and site personnel; answers telephones, takes messages and directs callers to appropriate personnel;
and performs a variety of clerical duties.
DISTINGUISHING CHARACTERISTICS Positions in this class are distinguished from those in the Typist Clerk series classifications by being the primary interface with the general public, and the breadth of familiarity required of the functions of county office departments or departmental operations, procedures, services, and programs.
SUPERVISION RECEIVED AND EXERCISED General supervision is provided by a manager or supervisor. This classification has no lead or supervisory responsibilities.
EXAMPLES OF DUTIES The classification specification provides a summary of the typical job duties performed, along with the general nature and level of work performed by employees in this classification.
Duties may include, but are not limited to the following :
- Checks in and directs visitors and the public to appropriate division and site personnel
- Answers telephones, provides publicly available or authorized information, takes messages and directs callers to appropriate personnel using a multiline telephone system
- Contacts office personnel regarding vendor delivery of materials and equipment
- Identifies and reports safety and security risks to the appropriate personnel
- Makes announcements on the public address system
- Maintains and updates lobby materials and various lists and logs
- Receives, opens, sorts and distributes incoming mail from school districts and LACOE divisions
- Maintains confidentiality of information in accordance with established policies and legal requirements
- Formats and edits keyboarded material using standard computer hardware and software
- Performs general clerical duties for a specific departmental function which may include, but not limited to, reporting and following up on the telephone repairs for a variety of work locations, distributing mileage and petty cash checks and notifying recipients, verifying employment by mail and on the telephone, and mailing out forms or other documents upon request
- May direct other office support staff in handling of correspondence, deliveries, or requests received
- Performs related duties as assigned
JOB REQUIREMENTS Knowledge :
- Organizational units, functions, and key personnel
- General office practices, procedures and equipment
- Telephone techniques and etiquette
- Correct English usage, grammar, spelling, punctuation and vocabulary
- Applicable sections of State, Education Code and other applicable laws pertaining to the handling and communication of confidential and secure information
- Physical and electronic filing and record-keeping systems and techniques
- Basic Microsoft Office Word, Excel, and Outlook
Core Competencies :
- Professional & Technical Expertise Applying technical subject matter to the job
- Using Technology Working with electronic hardware and software applications
- Self-Management Showing personal organization, self-discipline, and dependability
- Bilingual Communication Speaking, reading, writing in a second language
- Customer Focus Attending to the needs and expectation of customers
- Handling Conflict Managing interpersonally strained situations
- Professional Impact Presenting self as a positive representative of the organization
- Cultural Proficiency Modeling communications and interactions that respect and include all individuals and their languages, abilities, religions and cultures
MINIMUM QUALIFICATIONS Experience : One year of clerical experience involving direct interaction with the public.
Education : Graduation from high school or equivalent.
Additional Requirements / Information : A valid California driver's license and the availability of private transportation or the ability to obtain transportation between job sites may be required.
CLASSIFICATION APPROVED CLASSIFICATION APPROVED BY PERSONNEL COMMISSION :
March 23, 1995
Revised : February 19, 2004
Revised : April 21, 2011
Revised : June 21, 2018
Based on full-time assignment :
- Although new employees usually begin at the first salary step, advanced salary step placement may be requested
- 12 vacation days per year, 18 after 7 years of service
- 15 paid holidays per year
- 12 paid sick days annually
- Insurance includes health, medical, dental, vision and group life
- Retirement CALPERS combined with Social Security, and pre-tax retirement savings account options
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