Guest Relations Associate
Additional Information
Department : South Campus Administration
Hours per week : 24, eligible for benefits
Shift : Thursday and Friday 7 : 30a-8 : 00p
Qualifications
- Education : High School Diploma or Equivalent
- Experience : One year of administrative / clerical experience in a customer service environment.
- Equivalency : A relevant Associates or Bachelors degree may substitute for the required experience on a year for year basis.
Responsibilities
POPULATION SPECIFIC CARE
No direct patient care.
ESSENTIAL FUNCTIONS
An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the functions which the employee may be expected to perform.
- Ensures every visitor completes mandatory health screening and is cleared to continue to proceed through facility; records health screening for all visitors in Visitor Management System.
- Utilizes the Visitor Management System to verify visitor status and create visitor badges as appropriate.
- Serves as an ambassador for CHCO by providing high level customer service support and assistance to patients, families, visitors and internal team members.
Models respect, courtesy, and professionalism at all times.
Adheres to and enforces expectations regarding visitors to the hospital as outlined in the Visitor Access Policy and Procedures document;
verifies authorized visitors in the medical record system (Epic) and begins patient registration process as applicable.
Provides first level de-escalation of difficult situations with patients, families, and visitors. Supports patient safety by adhering to and enforcing all infection control policies and safety guidelines;
keeps all immediate areas clean and organized.
Escorts all visitors to their destination.
Other Information
SCOPE AND LEVEL
- Guidelines : Trains in the field and assists higher level personnel to acquire learning through practical experience.
- Complexity : Performs routine and / or basic tasks common to the field. Procedures, methods, and techniques to be used are well established with options to be considered well defined.
Tools, work aids, and materials to be used are specified.
- Decision Making : Duties assigned are primarily routine, repetitive, and restricted in intricacy with little or no discretion in how they are carried out.
- Communications : Contacts with team members, clients or the public where factual information relative to the organization or its functions are received, relayed, or a service rendered according to established procedures or instructions.
- Supervision Received : Under close supervision, the employee receives training to develop skills and abilities in a specific line of work or general occupational area.
Work product is subject to close, continuous inspection.
Physical Requirements
Ability to Perform Essential Functions of the Job
- Audio-Visual : Color Discrimination Fair
- Audio-Visual : Depth Perception Fair
- Audio-Visual : Near Vision : Good
- Audio-Visual : Far Vision : Good
- Audio Visual : Hearing : Good
- Motion : Bend : Up to 1 / 3 of the time
- Motion : Reach up to 1 / 3 of the time
- Motion : Carry up to 1 / 3 of the time
- Motion : Pull up to 1 / 3 of the time
- Motion : Push up to 1 / 3 of the time
- Weight Lifted / Force Exerted : Up to 10 lbs. or more, up to 1 / 3 of the time
- General Activity : Stand / Walk up to 4hrs a day
- General Activity : Sit up to 4hrs a day
- Use of hands / feet : Precise Motion Function (or fine manipulation)
Work Environment
- Exposure to cold / heat : Occasional.
- Exposure to infectious diseases : Occasional.
- Mental and Emotional Requirements : Manages stress appropriately.
- Mental and Emotional Requirements : Works with others effectively
- Equipment : telephone, computers, fax machines, copiers, reading reports / graphs
- Exposure : Exposure to blood / body fluid : Occasional
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