Production Support Specialist I
Job Description
Job Summary
The Specialist I, IT Production Support provides quality first-level support to IT customers (AMN Team Members) to resolve incidents with a high degree of customer service, technical expertise and timeliness.
This position has frequent contact with end users, peers and managers.
Job Responsibilities
- Tracks calls and documents problems into issue tracking software, consults knowledge database to optimize resolutions and follows through on resolution with callers.
- Provides PC hardware and software support to end-user.
- Provides first level assistance for defined problems and escalates tickets as necessary.
- Installs PC and related peripheral equipment for end-user.
- Maintains statistical reports and documentation, including problem / trouble and departmental statistical and effectiveness reporting.
- Sets up user accounts, process move, transfer and user change forms.
- Helps maintain inventory control for AMN IT assets.
- Sets up for meetings, and other AV special requests.
- Researches resolve and respond to questions that require more detailed investigation received via telephone calls, web, voicemail, email, or callbacks in a timely manner, in accordance with current standards and procedures.
- Acquires and maintains current knowledge of relevant products (software and hardware) and support policies in order to provide accurate solutions to customers.
Education
Bachelor's Degree Preferred
Certifications
- CompTIA A+ Computing Technology Industry Association (CompTIA) Preferred
- CompTIA Network+ Computing Technology Industry Association (CompTIA) Preferred
- Microsoft Certified Professional Microsoft Corporation (MSFT) Preferred
Minimum Work Experience
- 1+ years in computer operations / help desk environment.
- 1+ years in similar role preferred
Our Core Values
Respect
- Passion
- Continuous Improvement
- Trust
- Customer Focus
- Innovation
At AMN Healthcare, our diversity, equity, and inclusion philosophy is grounded in the belief that we should respect all voices, seek different perspectives, and succeed when we act together as a positive force for all of humanity.
AMN Healthcare strives to foster a workplace of belonging where all team members can be their authentic selves, where we can apply our collective skills to innovate solutions that empower the future of care.
AMN Healthcare is an equal opportunity employer.
Pay Rate
$24.50 - $29.25 Hourly
Final pay rate is dependent on experience, training, education, and location.
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