Office Assistant / Office Technician
CAREER DESCRIPTION
Office Assistant / Office Technician
This recruitment is open to the public for a minimum of five (5) business days and will remain open on a continuous basis until 11 : 59 p.
m. (PST) when the needs of the County are met. Qualified applicants are encouraged to apply immediately as this recruitment will close at any time without prior notice.
The eligible list established will be used to fill positions throughout the County of Orange until the next recruitment.
THE COUNTY OF ORANGE
As an employee of the County of Orange, each employee contributes public service to the 3 million residents which make up the County.
The work of thousands of County employees across nearly two dozen agencies and departments directly affects the daily lives of residents and businesses.
The County of Orange's core businesses includes public safety, public health, environmental protection, regional planning, public assistance, social services, and aviation.
Click to learn more about the County of Orange.
THE OPPORTUNITY
The Office Assistant / Office Technician classification is an entry-level office position that may be utilized in various assignments depending on the Agency.
The incumbent will perform moderately difficult office tasks / duties which require proficiency in a variety of general office skills and the operation of standard office equipment.
Depending on the assignment, the incumbent will need to effectively communicate with the public. Positions perform general office duties which require proficiency in a variety of office skills and in the simple operation of standard office equipment such as computer, phone, fax, scanner, and copy machine.
Some positions may require working varying shifts (e.g., nights, weekends and / or holidays). In addition, some Social Services Agency positions will be assigned to work at Aliso Viejo, Anaheim, Cypress, Garden Grove, Laguna Hills, Orange, and Santa Ana.
Immediate vacancies are currently with Social Services Agency and Orange County Community Resources.
The County of Orange, (SSA), is committed to delivering quality services that are accessible and responsive to the community, encourage personal responsibility, strengthen individuals, preserve families and protect vulnerable adults and children.
OC COMMUNITY RESOURCES (OCCR)
is a multi-faceted department comprised of OC Animal Care, OC Community Services, OC Housing & Community Development, OC Parks, and OC Public Libraries.
DESIRABLE QUALIFICATIONS
The ideal candidate will possess the following experience :
Customer Service
- Front office experience
- Interacting in a professional and courteous manner
- Anticipating and meeting customer needs in all situations
- Establishing productive and professional relationships with internal and external customers
- Handle complaints and disputes with neutrality, composure, and tact.
Communication Skills
- Valuing and participating in a free flow of information with others for the sake of a common goal
- Showing the principles of writing and grammar, including correct spelling and proper word usage, punctuation, and sentence structure
- Showing the ability to convey information clearly and articulately
- Exercising discretion and maintaining confidential and / or sensitive information as dictated by the assignment
- Bilingual skills are highly desirable
Technical Knowledge Office Experience
- Back office experience
- Using Windows, Microsoft Word, Excel, Outlook, Access, and PowerPoint.
- Maintaining and managing pertinent information by creating documents, spreadsheets, and other related documents
- Proficiency in current computer systems and programs as well as modern office practices and procedures and the operation of equipment
- Thorough knowledge of the principles of writing and grammar, including proper report and correspondence format, correct spelling and proper word usage, punctuation and sentence structure
Interpersonal Skills
- Working well in a team environment
- Consistently demonstrating a positive attitude
- Show a strong work ethic
- Working independently
MINIMUM QUALIFICATIONS
Click to learn more about the minimum qualifications for the Office Assistant position.
Click to learn more about the minimum qualifications for the Office Technician position.
SPECIAL QUALIFICATIONS FOR SSA ONLY
Candidates will be required to undergo a background clearance check from California Department of Social Services (CDSS) and Community Care Licensing (CCL) and must successfully clear prior to the start of their employment.
All employment offers are contingent upon successful completion of a background check. Areas considered in the background check include conviction history, employment history, professional references and education verification (i.
e. degree, license, or official transcripts) if applicable. Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the National Association of Credential Services (N.
A.C.E.S.) In addition, a Child Abuse Central Index (CACI) background clearance check may be required. CACI is a repository of child abuse investigation reports managed by the Department of Justice (DOJ) that contains information related to substantiated cases of physical abuse, sexual abuse, mental / emotional abuse, and / or severe neglect of a child.
PHYSICAL, MENTAL, AND ENVIRONMENTAL REQUIREMENTS
Physical Conditions
- Vision sufficient to read standard text, fine print, and various handwritings and to view a computer monitor; speak and hear well enough to communicate clearly and understandably in person and over the phone;
- independent body mobility sufficient to stand, sit, walk, stoop and bend routinely to perform daily tasks; ability to sit for prolonged period of time;
manual dexterity to use hands, arms, and shoulders repetitively to operate a keyboard and mouse as well as other office equipment such as a stapler, telephone, and photocopy machine.
Mental Conditions
Possess the ability to independently reason logically to reach conclusions and decisions; possess the ability to remain calm and appropriately focused in different interpersonal situations.
Environmental Conditions
Ability to work in a fast paced office environment and stay focused despite workplace distractions; able to work with changing priorities, deadlines, and multiple assignments concurrently.
RECRUITMENT PROCESS
Human Resource Services (HRS) will screen all application materials to identify qualified candidates. After screening, qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in the competition.
Online Office Skills Examination Weighted 100% :
Candidates will be invited to participate in an on-line, self administered assessment. Candidates will be notified via email of this process.
Only the most successful candidates will be referred to the next step in the recruitment process.
Based on the Department's needs, the selection procedure listed above may be modified. All candidates will be notified of any changes in the selection procedure.
Eligible List
Once all assessments have been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.
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