Lead Clinical Medical Assistant
Job Title : Lead Clinic Medical Assistant
FLSA Exemption Status : Non-Exempt
State / Business Line Specific : All
Reports to : Clinic Nurse Manager
Supervises : N / A
Job Summary
The Lead Clinic Medical Assistant works under the Clinical Nurse Manager to maintain efficient participant flow and quality care during clinic hours.
This position assists the manager in training new staff. The Lead Clinic Medical Assistant also performs administrative and other general duties to support overall clinic functions.
Physical attendance at an InnovAge facility and / or an InnovAge participant home is essential to performing the job duties.
Essential Functions and Work Responsibilities
Functional Category : Administrative
Estimated Percent of time Spent 70%
- Manages scheduling template and alters it accordingly to meet participant and provider needs.
- Assigns daily schedules of participant care for clinic personnel. Assist with clinic scheduling problem-solving, participant wait times, and other areas of concern to increase efficiency and quality services.
- Assigns meals and breaks to ensure appropriate coverage in the clinic.
- Directs participant flow. Assists other clinic staff to maintain participant flow.
- Assists the Clinic Nurse Manager with orientation and training of new and existing staff.
- Assists in the supervision of work and performance of clinic support staff, including reception, medical assistants, and other support staff, as instructed, including input for performance reviews and corrective action plans as needed.
- Work collaboratively with clinic staff on programs to improve participant outcomes. Assists in organizing and participating in quality improvement activities to improve systems and services.
- Monitors internal and external customer service and ensures quality customer service for all participants.
- Coordinates the inventory, ordering, and supply stock maintenance of medical supplies for the clinic. Ensures delivery schedules reflect the current needs and documents incoming and outgoing supplies.
Monitors all supplies for outdates and takes steps to ensure supplies are not expired.
- Assists with overall monitoring of clinic environment to ensure regulatory requirements pertaining to environment of care and infection prevention are always maintained.
- Utilizes iScrub application to assist in monitoring hand hygiene within the clinic.
- Maintains a neat and orderly clinical work area to include ensuring individual clinic rooms are clean and safe for participants, visitors, and staff.
- Tasks emergency and extra duties daily to the MAs per participant needs.
- Attends the center’s daily Morning Meeting. Actively participates with recommendations for improving participant care and reports relevant information daily to ADHC CNAs
- Performs other administrative tasks and clinical care assigned by the Clinic Nurse Manager.
F unctional Category : Participant Care
Estimated Percent of time Spent 30%
- Provides back-up support for the medical assistant(s) including all medical assistant functions.
- Performs EMR documentation to update participant information and any other necessary documentation in medical records.
- Takes the participants’ vital signs and performs the collection of specimens, including phlebotomy, finger sticks, and pulse oximetry as requested by medical staff.
Reports abnormal findings and changes to the Registered Nurse.
- Ensures that all lab specimens are labeled correctly and ready for the courier to pick up promptly.
- Prepares participants to be seen in the clinic by assisting them in disrobing and positioning them in beds, chairs, or exam tables.
Ensures that participants are ready to be seen by nurses and providers in an appropriate state.
Assists providers and nurses with minor diagnostic procedures and treatments in which they have been trained and completed competency.
May assist in medical procedures as requested by staff within skill and ability.
- Assists in the preparation of medications, inhalers, eye drops, injections, etc., to participants, depending on qualifications and site requirements, under the supervision of the LPN / LVN or RN as applicable.
- Assists with scheduling necessary internal and external specialist appointments for participants when requested.
- Participates within the interdisciplinary team in the formulation of Care Plans for participants and in other interdisciplinary team settings that plan, coordinate, and monitor the care of participants.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirementslisted below represent the knowledge, skill, and / or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
REQUIRED
Education
- High school diploma or equivalent.
- Graduate of an accredited Medical Assistant program displaying the areas of practice and competencies for the occupation of Medical Assistant.
Licensure, Certification, Registration, or Designation
Qualified Medication Administration Person (QMAP) status in good standing.
Work Experience and Qualifications
- A minimum of three years’ related experience. One year of working with the frail or elderly is required.
- Knowledge of medical terminology is required.
- Ability to perform phlebotomy functions.
- Skilled in identifying and recommending problem resolution.
- Ability to perform EKGs.
PREFERRED
Work Experience and Qualifications
Bi-lingual preferred
Other Knowledge Skills and Abilities Required
Computer Skills
- Must be computer proficient and possess experience with Microsoft Word, Excel, and Outlook.
- Must be able to learn specific software and new applications quickly.
Language Skills
- Ability to read, analyze and interpret regulations and other documents.
- Strong interpersonal skills and ability to effectively and tactfully present information to, and communicate with, co-workers, employees, and others.
- Possess exceptional English written and verbal communication skills, including accurate grammar and business correspondence knowledge.
- Ability to read and write memos, reports, and correspondence that conform to prescribed style and format.
Reasoning Ability
Ability to define problems, collects data, establish facts, and draw valid conclusions.
Other Skills and Abilities :
- Able to establish and maintain cooperative and positive working relationships.
- Organized, detail-oriented, diplomatic, proactive, self-motivated, dependable, and driven by excellence.
- Even-tempered and able to balance multiple tasks in accordance with changing deadlines and priorities in a fast-paced environment.
- Ability to work sensitively and effectively with individuals of diverse ethnic and cultural backgrounds.
InnovAge Service Standards Requirements
Safety
Safety- Maintains a safe workplace. Reports all unsafe work conditions to supervisor and / or Safety & Loss Control Manager and works with supervisor, Safety & Loss Control Manager, and staff to correct unsafe work conditions.
Follows and enforces all safety policies.
Accountability
Commitment Commits to his / her job and to the success of the company. Continuously puts forth the effort to achieve goals and continuous quality improvement.
The degree to which an employee goes the extra step to ensure job / task completion. Takes initiative to offer ideas to improve processes or results.
Cooperativeness Consistently supports management decisions as demonstrated by his / her actions. Demonstrates a can do attitude by responding positively to instructions.
Follows instructions and works harmoniously with others to complete the job or task.
Attendance Meets or exceeds punctuality and attendance expectations / requirements. Faithfully reports to work and conforms to scheduled work hours.
When necessitated, follows call-in procedures, and informs others of absences.
Caring
- Customer Service - Embraces the organization's commitment to internal and external customer service and demonstrates a customer-centric approach when interacting with co-workers, participants, clients, and all other business contacts.
- Confidentiality Maintains confidentiality of employee, participant, and client data / information, and any other sensitive organization information as appropriate.
Integrity
Adherence to Company Policy Follows and enforces guidelines as established by policies. Conforms to company and job standards and requirements.
Shows respect for others. Acts in the best interests of the company always. Serves as an example for others. Conducts business in an ethical fashion.
Reliability Completes responsibilities with minimal direct supervision. Follows through with assigned jobs and tasks all the way through completion.
Puts forth the effort to achieve goals and objectives under varying circumstances.
Alignment with Company Goals & Objectives Supports the organization’s mission, vision, and values and holds self-accountable for applying these principles daily and personally living them when working with coworkers, participants, clients, and all other business contacts.
Quality
Quantity of Work / Productivity Produces at a high volume. Always puts forth the effort to maximize productivity. Meets or exceeds established work deadlines.
Engages in a productive work effort whenever possible. Meets goals and objectives.
Quality of Work Produces work that is accurate and reliable. Accomplishes work quickly and efficiently. Works in a thorough and organized manner while minimizing downtime.
Results are consistently within acceptable quality standards.
Job Knowledge Demonstrates a thorough understanding of his / her job processes and procedures. Integrates knowledge to efficiently accomplish job requirements.
Efficiently uses resources (including staff and management) to obtain additional knowledge.
Communication Exhibits good interpersonal skills. Develops and fosters professional relationships with co-workers, participants, clients, and vendors.
Keeps others informed as directed by operational demands and need-to-know. Keeps self-informed of announcements made via established company venues
Physical Demands / Work Environment
PHYSICAL DEMANDS
- Must possess mobility to work in a standard office setting, or clinical setting, and use standard office equipment, including a computer, and medical equipment;
- vision / sight (close distance, long-distance, depth, and peripheral) to assess emergency situations, including medical incidents and to read printed materials and a computer screen;
and hearing and speech to communicate in person, before groups, and over the telephone. Depending on the assignment, standing in work areas and walking between work areas may be required, and travel to visit various cultural, physical, behavioral, and environmental settings may be required.
Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, typewriter keyboard, or calculator and to operate standard office and medical equipment.
Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information.
Employees must possess the ability to lift, carry, push, and pull materials and objects up to 50 pounds. Reasonable accommodations will be made for individuals on a case-by-case basis.
WORKING CONDITIONS
Employees primarily work in an office environment with moderate noise levels and controlled temperature. Employees may work outdoors and are occasionally exposed to loud noise levels and cold and / or hot temperatures.
Incumbents may be exposed to blood and body fluids in the performance of their assigned duties. Employees may interact with members of the public or with staff under emotionally stressful conditions while interpreting and enforcing departmental policies and procedures.
MATERIALS, TOOLS, EQUIPMENT, WORK AIDS
May require the use of a wheelchair, medical equipment, gait belts, sliding board, bedside commode, shower equipment, and other work aids
STRESS FACTORS
May require working under stressful conditions. May experience pressure to meet scheduled deadlines. There may be distractions such as phone calls, work interruptions, and communication from co-workers.
Respond and intervene appropriately to multiple interruptions. Working conditions may be noisy and crowded and expose theemployee to fluctuating indoor temperatures, and humidity around showers / bathrooms.
The pay offered for the position will take into consideration the candidate’s geographic region, job-related knowledge, skills, experience, and internal equity, among other factors.
InnovAge offers a comprehensive benefit package which includes medical, dental and vision insurance, short and long-term disability, life insurance and add, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company paid holidays.
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