Position Summary
Manages and directs the daily activities of the bingo department. Approves jackpots and payouts and ensures that all appropriate forms are completed.
Ensures compliance with federal and state gaming regulations.
Supervision Exercised
Supervised by the General Manager of Gaming Operations.
Supervises the, Bingo Supervisors and additional personnel as assigned.
Major Duties and Responsibilities
- Supervise, direct and / or perform activities in Bingo.
- Plan and schedule personnel to cover designated shifts and departments.
- Interview, hire, discipline and discharge employees as necessary.
- Ensure proper training for assigned personnel.
- Forecasting and budgeting of revenues and expenditures.
- Oversee and prepare reports regarding sales, expenditures and games.
- Provide information on pricing, advertising and strategies on marketing the bingo operations.
- Communicate all necessary information to employees of daily job duties, promotions, and casino happenings.
- Gather information from employees for potential ideas or problems.
- Maintain equipment and control of all bingo equipment.
- Develop and implement policies and procedures.
- Develop, write, and monitor Bingo promotions with the Marketing department.
- Plan and coordinate bingo game schedules and Bingo promotions within the different departments.
- Controls Bingo paper & dauber inventory, ensuring proper storage, reorder levels & directs count of physical inventory.
- Determines, coordinates and monitors daily paper usage for correctness & ensures proper cancelation of paper that is determined not to be resold.
- Establish and maintain effective business relationships with vendors.
- Establish satisfactory customer relations.
- Establish internal operating procedures with Surveillance and Security and any additional safeguards as necessary to protect Tribal assets, customers, casino employees and casino property.
- Perform additional duties and responsibilities as necessary or assigned.
Secondary Duties and Responsibilities
Knowledge, Skills and Abilities
- Ability to supervise, coordinate, direct and assign work.
- Ability to make judgements and decisions regarding customer and employee complaints.
- Ability to develop and implement policies and procedures.
- Ability to develop and administer a bingo budget.
- Ability to work effectively with employees and the general public.
- Ability to write reports and maintain files and employees’ schedules.
- Ability to develop and implement training regiments for employees.
- Knowledge of bingo, and bus operations as well as reporting requirements.
- Knowledge of all bingo gaming equipment.
Requirements :
Minimum Qualifications, Education and Experience
Required :
- High School Diploma, GED certification or equivalent.
- Bachelor’s Degree preferably in Business Administration, Public Administration, Finance Administration or related field and three (3) years supervisory or management experience with a bingo room.
Any combination of education from an accredited college or university in a related field and / or direct experience in this occupation totaling seven (7) years may substitute for the required education and experience.
- Must be at least 21 years of age.
- Must possess and maintain a valid, unrestricted New Mexico Driver’s License.
Licensing Status
- Must be able to obtain and maintain the required Gaming License.
- Will require a post-offer, pre-employment and random drug screening.
Working Conditions
- Work is performed indoors.
- Work hours subject to change with overtime work required.
- Must be able to work long hours under stressful conditions.
- Subject to hazards which may cause personal bodily harm : smoke, common colds, influenza, dust, odors and elevated noise levels.
- Tasks may be performed on uneven, inclined, hard and soft carpeted floors, cement structures and surfaces.
- Duties may involve walking, standing for long periods of time, sitting and crouching.
- Specific required movements include the following :
- Trunk-bend, twist, rotate, push, pull, carry
- Arms-reach, carry, push, pull, lift, twist, rotate
- Legs-lift, push, pull, twist, rotate
- Hands-grasp, manipulate, bilateral coordination, eye and hand coordination, overall and finger dexterity.
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