Help desk manager
This opportunity is only eligible for in-person work.
Curious about a career with NorthPoint ?
NorthPoint is a real estate developer that has grown through combining an entrepreneurial spirit and empowerment of its team members.
We are looking to add a Help Desk Manager who is responsible for providing professional and efficient help desk support.
A strong customer service mindset is the key to succeeding in this role. This hands-on leader will assist with the standardization of helpdesk services and procedures along with streamlining any discovered inefficiencies.
This person will play a key role in the continued development of the IT Help desk team.
We truly believe, and I'm convinced, we have some pretty incredible assets. But those assets have all come from our people.
Nathaniel Hagedorn CEO.
How We Put You First :
At NorthPoint Development we ask a lot of our employees, which is why we give so much in return. In addition to your competitive salary, we offer market-leading benefits and perks :
A selection of comprehensive medical, dental, and vision plans
401k with 100% match up to 6%, immediately vested upon enrollment
Potential opportunity to participate in NPE Employee Ownership Program
Scholarships and paid professional development
Robust Reimbursement Programs : Childcare, School Lunch, Tuition, Gym Membership, Cellphone
$2000 annual HRA and HSA contribution
Free catered lunches every day + fully stocked kitchen
Parental Paid Leave
What You'll Do
Utilize ticket tracking system to document all support incidents.
Creates and maintains detailed and complete Helpdesk documentation
Reporting of metrics and KPIs for the Helpdesk
Identify opportunities for automation, and assist with the development of automation systems to address those opportunities
Participation with research, planning, scoping, implementation and ongoing support for projects.
Maintain inventory of hardware, software and support assets
Capability to self-motivate, work independently and taking ownership of job responsibilities
Strong, genuine interpersonal and written communication skills
Demonstrated customer service and troubleshooting skills
The ability to balance and prioritize multiple projects and remain calm under pressure
Experience working with multi-tiered ticket handling / resolution systems
Provide tier 1 and tier 2 IT support
Enforces IT standards and educates employees about best practices
Performs other related duties as assigned
Are you passionate about pushing the limits? Are you looking for the freedom to forge your future? If so, we want to talk to you!
Who You Are
Understanding of Microsoft 365 Enterprise Administration
Excellent communicator, orally and written
Proficient in Windows and MacOS
Understanding of ticketing systems
Understanding of security practices including, physical, internet and wireless security
Understanding of ITIL
At least 4 years of experience in Information Technology support
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
PI222450272
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