Hospitality Service Support
Hooters
Orlando, FL
The mission of Hooters is to Make People Happy and the Hospitality Service Support position strives to provide an exceptional experience for our guests including a sincere positive greeting, quick and efficient service and a clean and friendly atmosphere.
You will have the opportunity to be cross trained in three areas of responsibility.
Performing the Host role; ultimately responsible for greeting the customer immediately when they enter Hooters. This position must possess a personal and energetic personality to welcome and seat guests ensuring their needs are accommodated.
The Host recognizes and knows how to assist parties with children, large parties, businessmen / women and all other types of people that enter Hooters doors.
The Host controls the flow of the restaurant through seating and to alleviate Hooters Girls from getting multiple tables at one time to ensure each guest gets an excellent service experience.
The Host must be aware of new menu items and specials and be able to answer all questions about the menu. The Host may also act as the person responsible for selling Merchandise.
Performing the To-Go role; taking orders via phone, delivery service apps / tablets, online orders, and walk-in guests. This role time, and order accuracy.
Additional duties of this position will include suggestive selling, ensuring order accuracy, orders packaged accurately, and receiving payment.
The To-Go position must be aware of new menu items and specials and be able to answer all questions about the menu.
Performing the Staff role; maintaining cleanliness and sanitation of various areas of the restaurant to include the parking lot, Front of House, and restrooms.
This role plays a significant part of the guests’ perception of the atmosphere. Attention to detail of restaurant needs in all aspects of staff support responsibilities.
Keeps all wait stations fully stocked and maintained. If applicable, Staff may assist in stocking and cleanliness of the Hooters bar area and performing Food Runner task.
The ability to prioritize multiple tasks to ensure operations run efficiently is important. All employees will be required to embrace the Company’s core values : S how You Care, E levate the Spirit, R espect Everyone, V alues Feedback, and E xceeds Expectations.
Responsibilities
Guest Happiness
Food & Beverage Quality Assurance
Order Accuracy
Speed of Service
Accurate Food Presentation
Friendly & Attentive Customer Service
Financial Management
Responsible Cash Handling
Brand Operating Standards
Welcoming, Personal, & Courteous
Ensures Proper Sanitation and Food Handling
Prepared, in Uniform & Punctual for Shift
Cleanliness
Other
Menu Knowledge
Rotation Seating
Aware of Events & Specials
Sense of Urgency
Store Events Spokesperson
Ensures Proper Sanitation and Cleanliness of Sell Windows and Wait Stations
Facility Maintenance and Cleanliness
Ensures Products are Available for FOH Employees
Must be 17 / 18 years of age or older
Customer Service Skills
Basic Mathematical Computations Skills
Ability to Promote Brand Integrity
Ability to Maintain Professionalism at All Times
Ability to Communicate Clearly
Ability to Work Well with Others
Ability to Multi-Task within a Fast-Paced Environment
Ability to Adapt to Change
Menu Knowledge
Knowledge of Sanitation and Use of MSDS
All applicants applying for a position involved in the service of alcoholic beverages must have a valid ServSafe alcohol certification, and all applicants must have any other legally required certification prior to beginning work and in order to be eligible to work for Hooters.
The applicant will not be compensated for the completion of any training required to get the required certification, and gaining such certification does not guarantee the applicant continued employment.
Full-time
Restaurant Manager
Hooters
Atlanta, GA
Hooters of America LLC is looking for a Restaurant Manager in our Hooters of America!!
Manages various areas of responsibility within the operation; specifically Hospitality, Guest Satisfaction, Safety, Cleanliness, Drink Presentation and Atmosphere.
Assists General Manager to ensure operations run efficiently and according to company policy and standards. Ensures vendors and suppliers are properly compensated and are meeting the needs of the business.
Assists General Manager in the selection of Front of House and Back of House employees. Supports the training and development of restaurant employees.
Manages performance of all hourly employees, with an emphasis on Front of House employees, to ensure they are successful in their individual roles.
Responsible for assisting in the completion of general business administration to include payroll, human resources, marketing and financial reporting.
Promotes the business, builds sales, increases profits, ensure guest satisfaction, and brand integrity. The Restaurant Manager embraces the company’s core values : S how You Care, E levate the Spirit, R espect Everyone, V alues Feedback, and E xceeds Expectations.
Hooters is an Iconic concept, we currently operate 450+ Restaurants worldwide with more to come. Do you have a passion for Food, People and Fun while working?
If so, Hooters could be the perfect fit for you! With an over whelming demand for awesome atmosphere and service we are looking for our next leaders to provide ice cold beer and hot wings delivered by our World-Famous Hooters Girls.
Our comprehensive paid - training program is designed to train you for the skills necessary to be successful in your position, develop leadership qualities, and position you to advance within the organization.
Hooters thinks everyone looks good in ORANGE, do you?
People
Performance Management
Hiring & Retaining Talent
Leadership & Coaching
Training & Development
Customer
Guest Service & Atmosphere
Guest Satisfaction
Food & Beverage Quality
Menu & Product Launches
Financials
Deliver Results
Planning & Execution
Inventory Control / P&L
Standards
Responsible Alcohol Service
Food Safety / Sanitation
Hooters Girl Image
Facility Maintenance & Cleanliness
Safety & Security
Responsibilities
Scheduling & Staffing
Proper Cash Handling
Team Building
Manage Vendor Relationships
To Go Service & Catering
Local Store / Grassroots Marketing
Qualifications
High School Diploma / GED
2+ years of full service restaurant management experience in a complex & fast paced environment
Successfully completed food safety / sanitation training
Must be 21 years of age or older
Knowledge, Skills, Abilities
Basic knowledge in Microsoft Word and Excel
General knowledge in full service restaurant operations / hospitality industry
Strong organization and planning skills
Strong operational skills in a customer-service & hospitality environment
Strong coaching skills
Intermediate mathematical computations skills
Ability to communicate clearly and concisely, both orally and in writing
Ability to build relationships at all levels
Ability to handle confidential and sensitive information
Ability to manage changing priorities
All applicants applying for a position involved in the service of alcoholic beverages must have a valid ServSafe alcohol certification, and all applicants must have any other legally required certification prior to beginning work and in order to eligible to work for Hooters.
The applicant will not be compensated for the completion of any training required to get the required certification, and gaining such certification does not guarantee the applicant continued employment.
Hooters of America LLC is an equal opportunity employer and committed to workplace diversity. M / F / D / V are encouraged to apply
Full-time
Hospitality Service Support
Hooters
Nashville, TN
The mission of Hooters is to Make People Happy and the Hospitality Service Support position strives to provide an exceptional experience for our guests including a sincere positive greeting, quick and efficient service and a clean and friendly atmosphere.
You will have the opportunity to be cross trained in three areas of responsibility.
Performing the Host role; ultimately responsible for greeting the customer immediately when they enter Hooters. This position must possess a personal and energetic personality to welcome and seat guests ensuring their needs are accommodated.
The Host recognizes and knows how to assist parties with children, large parties, businessmen / women and all other types of people that enter Hooters doors.
The Host controls the flow of the restaurant through seating and to alleviate Hooters Girls from getting multiple tables at one time to ensure each guest gets an excellent service experience.
The Host must be aware of new menu items and specials and be able to answer all questions about the menu. The Host may also act as the person responsible for selling Merchandise.
Performing the To-Go role; taking orders via phone, delivery service apps / tablets, online orders, and walk-in guests. This role time, and order accuracy.
Additional duties of this position will include suggestive selling, ensuring order accuracy, orders packaged accurately, and receiving payment.
The To-Go position must be aware of new menu items and specials and be able to answer all questions about the menu.
Performing the Staff role; maintaining cleanliness and sanitation of various areas of the restaurant to include the parking lot, Front of House, and restrooms.
This role plays a significant part of the guests’ perception of the atmosphere. Attention to detail of restaurant needs in all aspects of staff support responsibilities.
Keeps all wait stations fully stocked and maintained. If applicable, Staff may assist in stocking and cleanliness of the Hooters bar area and performing Food Runner task.
The ability to prioritize multiple tasks to ensure operations run efficiently is important. All employees will be required to embrace the Company’s core values : S how You Care, E levate the Spirit, R espect Everyone, V alues Feedback, and E xceeds Expectations.
Responsibilities
Guest Happiness
Food & Beverage Quality Assurance
Order Accuracy
Speed of Service
Accurate Food Presentation
Friendly & Attentive Customer Service
Financial Management
Responsible Cash Handling
Brand Operating Standards
Welcoming, Personal, & Courteous
Ensures Proper Sanitation and Food Handling
Prepared, in Uniform & Punctual for Shift
Cleanliness
Other
Menu Knowledge
Rotation Seating
Aware of Events & Specials
Sense of Urgency
Store Events Spokesperson
Ensures Proper Sanitation and Cleanliness of Sell Windows and Wait Stations
Facility Maintenance and Cleanliness
Ensures Products are Available for FOH Employees
Must be 17 / 18 years of age or older
Customer Service Skills
Basic Mathematical Computations Skills
Ability to Promote Brand Integrity
Ability to Maintain Professionalism at All Times
Ability to Communicate Clearly
Ability to Work Well with Others
Ability to Multi-Task within a Fast-Paced Environment
Ability to Adapt to Change
Menu Knowledge
Knowledge of Sanitation and Use of MSDS
All applicants applying for a position involved in the service of alcoholic beverages must have a valid ServSafe alcohol certification, and all applicants must have any other legally required certification prior to beginning work and in order to be eligible to work for Hooters.
The applicant will not be compensated for the completion of any training required to get the required certification, and gaining such certification does not guarantee the applicant continued employment.
Full-time
Restaurant Manager
Hooters
Nashville, TN
Overview
Hooters of America LLC is looking for a Restaurant Manager in our Hooters of Hermitage
Manages various areas of responsibility within the operation; specifically Hospitality, Guest Satisfaction, Safety, Cleanliness, Drink Presentation and Atmosphere.
Assists General Manager to ensure operations run efficiently and according to company policy and standards. Ensures vendors and suppliers are properly compensated and are meeting the needs of the business.
Assists General Manager in the selection of Front of House and Back of House employees. Supports the training and development of restaurant employees.
Manages performance of all hourly employees, with an emphasis on Front of House employees, to ensure they are successful in their individual roles.
Responsible for assisting in the completion of general business administration to include payroll, human resources, marketing and financial reporting.
Promotes the business, builds sales, increases profits, ensure guest satisfaction, and brand integrity. The Restaurant Manager embraces the company’s core values : S how You Care, E levate the Spirit, R espect Everyone, V alues Feedback, and E xceeds Expectations.
Hooters is an Iconic concept, we currently operate 450+ Restaurants worldwide with more to come. Do you have a passion for Food, People and Fun while working?
If so, Hooters could be the perfect fit for you! With an over whelming demand for awesome atmosphere and service we are looking for our next leaders to provide ice cold beer and hot wings delivered by our World-Famous Hooters Girls.
Our comprehensive paid - training program is designed to train you for the skills necessary to be successful in your position, develop leadership qualities, and position you to advance within the organization.
Hooters thinks everyone looks good in ORANGE, do you?
Responsibilities : People
People
Performance Management
Hiring & Retaining Talent
Leadership & Coaching
Training & Development
Customer
Guest Service & Atmosphere
Guest Satisfaction
Food & Beverage Quality
Menu & Product Launches
Financials
Deliver Results
Planning & Execution
Inventory Control / P&L
Standards
Responsible Alcohol Service
Food Safety / Sanitation
Hooters Girl Image
Facility Maintenance & Cleanliness
Safety & Security
Responsibilities
Scheduling & Staffing
Proper Cash Handling
Team Building
Manage Vendor Relationships
To Go Service & Catering
Local Store / Grassroots Marketing
Qualifications :
High School Diploma / GED
2+ years of full service restaurant management experience in a complex & fast paced environment
Successfully completed food safety / sanitation training
Must be 21 years of age or older
Knowledge, Skills, Abilities
Basic knowledge in Microsoft Word and Excel
General knowledge in full service restaurant operations / hospitality industry
Strong organization and planning skills
Strong operational skills in a customer-service & hospitality environment
Strong coaching skills
Intermediate mathematical computations skills
Ability to communicate clearly and concisely, both orally and in writing
Ability to build relationships at all levels
Ability to handle confidential and sensitive information
Ability to manage changing priorities
All applicants applying for a position involved in the service of alcoholic beverages must have a valid ServSafe alcohol certification, and all applicants must have any other legally required certification prior to beginning work and in order to eligible to work for Hooters.
The applicant will not be compensated for the completion of any training required to get the required certification, and gaining such certification does not guarantee the applicant continued employment.
Hooters of America LLC is an equal opportunity employer and committed to workplace diversity. M / F / D / V are encouraged to apply
Full-time