Full-time

Overview

The Housekeeping Manager is responsible for supporting the Director of Housekeeping in the day-to-day operations of Housekeeping and Maintenance.

Ensure that cleanliness and maintenance standards of the guestrooms, meeting areas, public areas, and back-of-the-house are met through the optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments.

Responsibilities

  • Plan, organize, and monitor staff workload to ensure compliance with cleanliness and maintenance standards, which requires continuous visual and written inspections of guestrooms and public space areas.
  • Become familiar with and follow all rules of the collective bargaining agreement.
  • Manage the housekeeping budget by implementing controls for expense management.
  • Conduct periodic inventory of guest supplies, small equipment and linen as required.
  • Inspects rooms, storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair and controls expenses and minimizes waste within all areas of housekeeping and engineering.
  • Ensure that the housekeepers are turning in maintenance tickets to the engineering department.
  • Assist the Engineers with Maintenance activities of the hotel’s facilities
  • Utilize labor management tools to schedule and control labor costs.
  • Interview, hire, train and develop, complete performance evaluations, resolve problems, provide open communication and recommend discipline and / or termination when appropriate of staff members.
  • Communicate both verbally and in writing to provide clear direction to staff.
  • Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.
  • Evaluate condition of furniture, fixtures, décor, etc. Make recommendations and assist in the coordination of preventative maintenance program and rehab projects.
  • Ensure compliance of housekeeping and maintenance standard operating procedures and policies.
  • Must complete monthly inventories for Housekeeping ensure adequate supplies are on hand for guest needs and employees.
  • Operate department pursuant to OSHA requirements and guidelines and ensure full compliance with the SWIM program.
  • Comply with attendance rules and be available to work on a regular basis.
  • Perform any other job related duties as assigned.

Qualifications

  • 2+ years management experience, with at least 1 year in housekeeping.
  • Experience managing in-house operated laundry operations.
  • High School diploma or equivalent required; Bachelor’s Degree preferred.
  • Must possess thorough knowledge of all housekeeping and engineering operations and individual job requirements.
  • Knowledge of brand standards
  • Able to work with other department leaders.
  • Able to resolve guest, supervisor and associate conflicts.
  • Able to manage multiple tasks at all times and have excellent organizational skills.
  • Must be willing to pitch-in and help co-workers with their job duties and be a team player.
  • Excellent communication and conflict resolution skills
  • Knowledge of hotel operations, including safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance and quality assurance programs.
  • Command of the English language both written and verbal.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.

Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.

Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.

Specific details and eligibility of these programs vary by location and employment status.

Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed

Software Powered by iCIMS

Apply Now

Related Jobs

Housekeeping Manager

Saddlebrook Resort Tampa New York, NY
APPLY
Overview The Housekeeping Manager is responsible for supporting the Director of Housekeeping in the day-to-day operations of Housekeeping and Maintenance. Ensure that cleanliness and maintenance standards of the guestrooms, meeting areas, public areas, and back-of-the-house are met through the optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments. Responsibilities Plan, organize, and monitor staff workload to ensure compliance with cleanliness and maintenance standards, which requires continuous visual and written inspections of guestrooms and public space areas. Become familiar with and follow all rules of the collective bargaining agreement. Manage the housekeeping budget by implementing controls for expense management. Conduct periodic inventory of guest supplies, small equipment and linen as required. Inspects rooms, storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair and controls expenses and minimizes waste within all areas of housekeeping and engineering. Ensure that the housekeepers are turning in maintenance tickets to the engineering department. Assist the Engineers with Maintenance activities of the hotel’s facilities Utilize labor management tools to schedule and control labor costs. Interview, hire, train and develop, complete performance evaluations, resolve problems, provide open communication and recommend discipline and / or termination when appropriate of staff members. Communicate both verbally and in writing to provide clear direction to staff. Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality. Evaluate condition of furniture, fixtures, décor, etc. Make recommendations and assist in the coordination of preventative maintenance program and rehab projects. Ensure compliance of housekeeping and maintenance standard operating procedures and policies. Must complete monthly inventories for Housekeeping ensure adequate supplies are on hand for guest needs and employees. Operate department pursuant to OSHA requirements and guidelines and ensure full compliance with the SWIM program. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. Qualifications 2+ years management experience, with at least 1 year in housekeeping. Experience managing in-house operated laundry operations. High School diploma or equivalent required; Bachelor’s Degree preferred. Must possess thorough knowledge of all housekeeping and engineering operations and individual job requirements. Knowledge of brand standards Able to work with other department leaders. Able to resolve guest, supervisor and associate conflicts. Able to manage multiple tasks at all times and have excellent organizational skills. Must be willing to pitch-in and help co-workers with their job duties and be a team player. Excellent communication and conflict resolution skills Knowledge of hotel operations, including safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance and quality assurance programs. Command of the English language both written and verbal. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Options Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Software Powered by iCIMS
Full-time
APPLY

Housekeeping manager

Freehand New York City New York, NY
APPLY
HOUSEKEEPING MANAGER - FREEHAND NEW YORK need an exceptional and passionate Housekeeping Manager to join our team. If you are an inspiring leader and communicator, a people person through and through and have a genuine desire to be part of something big then your journey should start here. Help us to create an unforgettable experience & be a part of Europe’s fastest moving, ground-breaking, lifestyle & hospitality brand. WHO ARE WE Freehand is on a journey. Appropriate, given that we're a shared accommodation brand. Freehand swung through the US coolest cities on its way to dominating the world. It burst onto the scene in the Americas with the launch of our properties in the country’s biggest markets (NYC, LA, Miami and Chicago) with the acquisition of Freehand Hotels. Created for a new generation of urban travelers, Freehand combines the social culture of a hotel with innovative design by Roman and Williams, comfort and quality food and beverage at an affordable price. No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree. And now this top 50 most innovative global company (did we mention that?) wants a pretty awesome Housekeeping Manager. Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Freehand offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Freehand in every destination reflects the unique beat of that city's heart. ABOUT FREEHAND NEW YORK Located in Washington Hotel once home to many storied writers, musicians and creatives. Designed by Roman and Williams and featuring custom-commissioned artwork by Bard College students and alumni throughout, we’re revitalizing the artistic community in a historic NY neighbourhood. Conveniently situated in the Flatiron District, Freehand New York has a vibrancy that starts with the guests in the rooms and public spaces and is complemented by the locals frequenting the George Washington Bar and Broken Shaker rooftop Bar, enjoying the regular events and activations. It’s this energy that sets Freehand apart in the city, and it empowers the team working at the property just as much as it does the guests passing through. NUTS AND BOLTS OF THE JOB Oversees the daily operations of the Housekeeping department, including bedrooms and public areas, ensuring they are maintained and consistent with company standards Respond to all guest requests and guest opportunities in a timely and efficient manner to ensure guest satisfaction Be commercially aware, understanding the importance of working within costs & departmental budgets Dealing with suppliers of linen, cleaning materials and guest supplies Oversees the repair and service requests for maintenance issues; ensures all service work is completed in a timely manner Take accountability for managing laundry and labour controls Have an eye for detail and ensure brand standards are adhered to Manage, train and inspire the team, driving performance through hands on leadership Facilitate the flow of information throughout the department, by organising regular handovers and team meetings Demonstrate knowledge of health and safety compliance inclusive of COSHH. Manage all audit processes to a high standard, ensuring 100% Health and Safety compliance throughout the hotel Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description. WHAT’S IN YOUR DNA Must be highly customer focused with excellent communication skills Must be highly organised and well versed in completing paperwork Will be an excellent team player whilst having first class attention to detail Possess the ability to keep staff motivated during long and demanding shift Flexible approach towards working hours YOUR ROCK STAR EXPERIENCE 3 years’ experience in a similar position in the hospitality industry Working knowledge in all aspects of Housekeeping Department Experience with PMS hotel systems OUR EMPLOYEE BENEFITS Birthday holiday in addition to your yearly holiday allocation Fertility Treatment Support Leave - up to three days' paid leave in any one year for an employee to undergo fertility treatment Employee Bounty Program providing opportunities to earn a compensation for new hire referrals with no cap on number of referrals made Company contribution towards gym membership fees for all eligible employees look good, feel good, work good Ideas Award - Quarterly award to double gross basic salary for 1 month to employee with most valuable suggestion / feedback 2 free nights’ accommodation across any of our Generator x Freehand properties globally Reduced room rates for staff as well as friends and family members (we operate in several locations across Europe & US so your next holiday is sorted) International career opportunities so you can travel the world while working with us (win-win!) Social events, celebrations calendar & various employee recognition schemes we never ever need an excuse to let our hair down! Online learning tools to help you develop, learn and grow LOCAL EMPLOYEE BENEFITS 9 holidays Medical + Dental + Vision (subsidised contributions) Life & Disability (employer paid) Paid sick leave (56 hours per calendar year) Paid vacation 80 hours per calendar year) Commuter benefits Voluntary products : Voluntary Life, Legal Shield / ID Shield, Pet Insurance, Hospital Indemnity, critical illness, Accident Insurance and FSA SO YOU THINK THIS MIGHT BE YOU? That's cool. Send us your application in English. If you’ve got questions, get in touch! Also, check out https : / / freehandhotels.com / or our social media pages. Here you may well find the answers to life, the universe and everything, including why there are no penguins at the North Pole. We look forward to hearing from you. Employment will be based upon personal capabilities and qualifications without discrimination on the basis of race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law. Join Us and help us achieve our Vision!
Full-time
APPLY

Housekeeping

CFFNY New York, NY
APPLY
Housekeeping Position Description : Responsible for maintaining the cleanliness of equipment and ensure it is sanitized. Cleans, mops, scrubs, polishes, and disinfects all bathroom areas as needed. Responsible for maintaining a sufficient supply of materials (e.g. towels, tissue, soap, etc.) in all bathrooms in assigned areas. Empties trash and garbage containers in all assigned areas, as well as the gym overall. Maintains all floor areas in a safe, clean, and orderly manner. Observes equipment for potential safety hazards. Current CPR Certification
Part-time
APPLY

Housekeeping

Crunch - Pacifico Group New York, NY
APPLY
Reports to : Club General and Assistant General Manager Requirements : Fluent in English Proficient reading and writing skills Shift looking to fill is for Male's but will accept resumes from Female's Responsibilities : Clean and wipe down the gym equipment Maintain cleanliness on the immediate exterior of the club Clean the lockers, showers, and restroom areas during hours of operation and after the club closes Replenish supplies in the common areas Assist with service to the members and guests, when required Daily completion of any itemized checklist of cleaning responsibilities as set forth by the general manager Maintain friendly and helpful attitude to all club staff, members and guests Benefits and Gym Membership offered to Full Time Staff.Apply with a resume.
Part-time
APPLY

Housekeeping Aide

The Chateau at Brooklyn Rehabilitation and Nursing Center New York, NY
APPLY
The Chateau at Brooklyn Rehabilitation and Nursing Center - Housekeeping Aide (1199 Union Position) OFFERING DAILY PAY!! We are looking to hire various Housekeeping Attendants to complement our Environmental Services Team. Housekeeping Aide Qualifications / Requirements : Be able to lift, push and pull at least 50 lbs. Able to communicate with various departments and liaisons to ensure the needs are met. Must be able to communicate via radio. Must be able to adjust to changing schedules Salary Range : Union scale starting rate Benefits : 1199 benfits after 90 days An Equal Opportunity Employer
Full-time
APPLY