Housekeeping Manager
Overview
The Housekeeping Manager is responsible for supporting the Director of Housekeeping in the day-to-day operations of Housekeeping and Maintenance.
Ensure that cleanliness and maintenance standards of the guestrooms, meeting areas, public areas, and back-of-the-house are met through the optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments.
Responsibilities
- Plan, organize, and monitor staff workload to ensure compliance with cleanliness and maintenance standards, which requires continuous visual and written inspections of guestrooms and public space areas.
- Become familiar with and follow all rules of the collective bargaining agreement.
- Manage the housekeeping budget by implementing controls for expense management.
- Conduct periodic inventory of guest supplies, small equipment and linen as required.
- Inspects rooms, storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair and controls expenses and minimizes waste within all areas of housekeeping and engineering.
- Ensure that the housekeepers are turning in maintenance tickets to the engineering department.
- Assist the Engineers with Maintenance activities of the hotel’s facilities
- Utilize labor management tools to schedule and control labor costs.
- Interview, hire, train and develop, complete performance evaluations, resolve problems, provide open communication and recommend discipline and / or termination when appropriate of staff members.
- Communicate both verbally and in writing to provide clear direction to staff.
- Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.
- Evaluate condition of furniture, fixtures, décor, etc. Make recommendations and assist in the coordination of preventative maintenance program and rehab projects.
- Ensure compliance of housekeeping and maintenance standard operating procedures and policies.
- Must complete monthly inventories for Housekeeping ensure adequate supplies are on hand for guest needs and employees.
- Operate department pursuant to OSHA requirements and guidelines and ensure full compliance with the SWIM program.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job related duties as assigned.
Qualifications
- 2+ years management experience, with at least 1 year in housekeeping.
- Experience managing in-house operated laundry operations.
- High School diploma or equivalent required; Bachelor’s Degree preferred.
- Must possess thorough knowledge of all housekeeping and engineering operations and individual job requirements.
- Knowledge of brand standards
- Able to work with other department leaders.
- Able to resolve guest, supervisor and associate conflicts.
- Able to manage multiple tasks at all times and have excellent organizational skills.
- Must be willing to pitch-in and help co-workers with their job duties and be a team player.
- Excellent communication and conflict resolution skills
- Knowledge of hotel operations, including safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance and quality assurance programs.
- Command of the English language both written and verbal.
Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.
Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.
Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.
Specific details and eligibility of these programs vary by location and employment status.
Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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