Hotel Account Manager
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Opaque Hotel Account Manager
Grows a segment of the portfolio of accounts by managing them directly or contributing to deepening those partnerships. Analyzes business and operational performance to find opportunities for optimization.
Handles service delivery for active accounts, communicating technical and operational impacts as needed. Ensures execution of account strategies and shares best practices across teams and region.
What you'll do :
Builds relationships with customer account team, including key buyers / decision makers
Assists in creating opportunities (e.g., progress meetings, fact-finding / exploratory meetings) to build customer account
Understands and reports a customer’s business issues through appropriate organization channels
Recommends products, services, and insights that meet customer needs
Builds relationships with customer account team, including key buyers / decision makers
Assists in creating opportunities (e.g., progress meetings, fact-finding / exploratory meetings) to build customer account
Understands and reports a customer’s business issues through appropriate organization channels
Acquires a good understanding of how the department operates and fits into the larger organization
Demonstrates awareness of the policies, practices, trends, and information (including competitor) that impact the organization and its customers
Demonstrates good understanding of the financial impact of decisions / solutions on the organization and its customers
Documents components of a business case for change at the direction of more senior colleagues as needed
Acquires and maintains a working knowledge of financial data and the company’s standard contract terms and conditions by reading product literature, contracts, and asking questions of peers
Learns when to partner with legal resources to modify or adjust standard contract terms
Learns the contract negotiation process and how to complete contractual arrangements
Exchanges nuanced information to build consensus
Able to handle key objections with ease and proactively seeks help from a manager when needed to address areas of difference and ensure agreements among all parties
Conducts straightforward cost, benefit, and risk analyses of possible solutions and the implications not reaching an agreement
Identifies and actively engages stakeholders in decision making and strategies to benefit account and organization
Closes deals effectively
Understands standard offerings and major areas of expertise
Builds a working knowledge of products, technologies, offerings, etc., within scope of responsibility
Develops an understanding of competitors’ standard products and services
Demonstrates insightful application of products, technologies, and offerings to account
Demonstrates the importance of maintaining ongoing business relationships with colleagues and external customers
Strategically builds relationships to support total portfolio and organization needs
Develops understanding of customer's industry and competitive market
Attends meetings with customers to understand needs and expectations
Learns the metrics to assess the performance of products, services, and solutions against customer needs / expectations
Develops key value proposition statements, case studies, etc., to demonstrate the value of the company’s products, services, and solutions
Who you are :
Bachelor's or Master's degree in a related technical field; or equivalent related professional experience
2+ years for Bachelor's
0-2 years for Master's
Functional / Technical Skills
Proficiency in English + local language of the market(s) where applicable
Effective communicator
Proficient in sales techniques
Portfolio management, relationship account management, upselling, and cross-selling
LI-SL2
The total cash range for this position in Seattle is $88,500.00 to $124,000.00. Employees in this role have the potential to increase their pay up to $141,500.
00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience.
Pay ranges may be modified in the future.
Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical / dental / vision, paid time off, and an Employee Assistance Program.
To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.
View our full list of benefits.
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