Hotel Front Desk Receptionist
Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay.
Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!1+ year of hotel industry experience or related job preferred
Displays impeccable interpersonal, time management, organizational skills, and customer service skills
Working knowledge of Microsoft Office and reservation management systems
Must have graduated high school, received a GED or equivalent
Has experience answering telephone calls and troubleshooting stressful situations
Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
Perform regular bookkeeping duties : make sure hotel guest information is current and correct
Connect with the housekeeping department to ensure guest accommodations are ready
Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
Mitigate customer complaints as needed
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