Hospitality Trainer
Hospitality Trainer
Location E. Arby Ave. Las Vegas, Nevada USA
Phone Number 2
Division First Transit
Categories Operations Support
Req ID
Hospitality Trainer
The Hospitality Trainer conducts classroom and behind the wheel training for new driver candidates specializing in Hospitality training for drivers and Customer Service Representatives.
Assists with retraining as required and performs Customer Service In-Service Meetings. Assists with Driver In-Service meetings as well.
First Transit is proud to offer :
- $. / HR
- Tremendous career advancement opportunities due to a strong presence across North America.
- A comprehensive benefits package with paid holidays & vacation, medical, vision, and dental coverage, and (k) savings plan.
- A great work environment.
Hospitality Trainer major responsibilities :
- Prepares, updates, and delivers classroom and behind the wheel training for new trainees, and performs retraining for post-accident and as needed.
- Conducts evaluations of trainees, performs observations, and makes recommendations concerning employee progress for Drivers and CSRs.
- Performs Commercial Driver License (CDL) classes and assists in providing informative and productive safety meetings for the staff.
- Documents training performed and maintains accurate training records for all trainees per company, state, and federal requirements.
- Performs duties of Supervisor, CSR, or driver as required by operational needs.
- Mentors new employees so they have a full understanding of our business and helps them be successful in their position.
Conducts reviews of hospitality etiquette for all employees.
- Performs daily review of DriveCam and coaches or recommends retraining as required.
- Performs retraining of all staff as required by company guidelines.
- Maintains current CDL to operate all vehicles and drives as needed.
- Performs accident and injury investigations and conducts any required retraining.
- Serves in the capacity as Operations Supervisor when needed.
- Performs all other duties as assigned and may assist with other areas based on location needs.
Hospitality Trainer requirements :
- Possess Class A or B CDL Operator’s license with P endorsement
- High School diploma or equivalent.
- Excellent customer service skills, including good verbal communication skills.
- Ability to read, write, and speak English and perform basic mathematical procedures.
- Minimum of 1-3 years related experience (driving preferred).
- Familiar with basic vehicle mechanical processes and maintenance.
- Strong knowledge of hospitality dealing with all aspects of tourism.
- Familiar with federal, state, and local safety and transit regulations
- Supervisory experience with hourly employees helpful.
- Effectively communicate with employees, customers, senior management, and Department of Aviation officials.
- Able to work shift hours and days assigned. Must maintain excellent attendance.
- Obtains and maintains required certifications as determined by the company.
- Ability to effectively prioritize tasks and manage time effectively.
Physical Requirements & Working Conditions
- Pushing / Pulling must be able to handle heavy wheelchairs and luggage.
- Lifting Must be able to lift up to pounds of luggage on a repetitive basis . Bus operators can handle up to pieces of luggage a day or more which can total up to , pounds total daily.
- Walking Crossing bus lot, up and down in bus loading area, around interior and exterior of bus.
- Sitting Up to 1-2 hours while driving service vehicle. May also need to sit to drive bus.
- Climbing In and out of bus on a constant basis while in service.
- Reaching Must be able to reach to assist drivers when necessary with luggage.
- Handling Operator door handle, knobs, switches, and handles.
- Hearing Detecting problems with passengers on bus, hearing emergency vehicles, detecting unusual engine noise.
- Bending / Stooping / Squatting Pre-trip and post-trip inspections, applying wheelchair securement straps, checking bus for lost and found items.
- Seeing Driving, reading street signs, completing paperwork.
- Talking Communicating with passengers, supervisors, dispatch, and fellow co-workers.
- Dropping From emergency door to ground.
- Standing Must be able to stand up to 8 hours during a shift
- Subject to wet, cold, and / or hot environmental conditions.
- Subject to a low risk of injury due to vehicle accident, mechanical failure, fire, and / or explosion.
- Subject to vehicle noise and vibration while operating transit vehicle.
- Subject to vehicle exhaust fumes and odors, road dusts, and mist.
First for a Reason
Benefits
We offer competitive compensation and benefits, including physical and mental health initiatives, medical / dental / vision, (k), and paid holiday / vacation.
Diversity & Inclusion
Because we’re stronger together, we aspire to have a culture where all people are First. We’re committed to providing an inclusive and diverse working environment for everyone every day.
Professional Advancement
Start here. Go far. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America.
In addition, our -month Aspiring Manager Program prepares future leaders at First Transit.
Extensive Training
Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency.
Community Service & Impact
Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Transit and First Vehicle Services in your community, you’ll have a positive impact on others.
Subject to DOT drug testing. DOT Regulation CFR Part does not authorize the use of Schedule I drugs, including marijuana, for any reason.
First Transit has been purchased by Transdev and will be the employer for this job posting. We are the leading integrator and operator of multiple modes of transportation.
With a combined presence in US states, plus DC and Puerto Rico, we have lots of opportunities for growth! You can find additional job opportunities and locations directly at www.transdevNA.jobs.
We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance.
First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.
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