Hospitality Representative
Position Summary
Serve as a hospitality ambassador of the Museum, creating a friendly, welcoming environment and consistently providing exceptional service to all guests while supporting exhibitions, events, and other responsibilities that enhance the visitor experience.
Primary Duties and Responsibilities :
- Provides a warm, welcoming greeting, is friendly and approachable, and resolves conflict in a professional and courteous manner.
- Effectively and accurately provides information to guests regarding museum policies, exhibits, collections, special events and programs.
- Assists with guest wayfinding, museum / gallery capacity management, directing guests throughout the museum, and other responsibilities as needed.
Provides coverage for special events and programs outside of normal museum operating hours as needed.
- Provides support by conducting daily walkthroughs of galleries and other public areas to assist in identifying and executing improvements to enhance the guest experience.
- Operates virtual queuing software, helping to manage visitor capacity in certain exhibits and ensuring a smooth experience for guests.
- Must participate in and reinforce an enjoyable and inclusive work environment and team culture with colleagues.
- Takes initiative to assist other MVE colleagues as needed.
- Performs other duties as assigned.
Qualifications
An equivalent amount of training, education, and experience will be considered.
Minimum of one year of customer service experience is required. Experience in hospitality or tourist attractions preferred.
Must enjoy working with the public.
- Must have a basic knowledge of customer service best practices and possess excellent communication skills.
- Ability to read, write, and effectively communicate with visitors, peers, and management.
- Willingness to work flexible schedules, including weekends, holidays, and before or after hours as needed.
- Ability to work in a fast-paced environment and interface effectively with visitors in both conveying information and listening to questions / concerns.
- Ability to make objective decisions using sound judgment.
- Be well-organized and thorough with close attention to detail and follow-through.
- General mobility, including frequent movement throughout the museum, including kneeling, bending, and lifting up to thirty pounds.
- Develop a working knowledge of the art in the permanent collection.
The representative will be able to embody our core service values, which are :
- Generous with time and knowledge
- Owning the interaction
- Take pride in taking care
- Embody the presentation of the Something Special
- Embrace the element of Discovery
Equipment used to Perform the Job :
- Galaxy point of sale system
- Qudini virtual line software
- MS Office, including Word & Excel
- Google Workspace
- This is a full-time 35 hour / week position. Ability to work a flexible schedule, which includes weekends, some evenings and / or holidays, is a must.
Benefits
We offer a competitive, comprehensive benefits package :
- Generous paid time off
- Paid holidays (up to 14 days)
- Medical, dental, and vision insurance
- Generous parental, caregiver, and medical leave benefits
- Competitive retirement plan (up to 9% matching contribution)
- Tuition remission and Tuition Exchange Program
- Great employee discounts
- Complimentary general admission to participating cultural institutions
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Application Time Out Warning
The Art Institute of Chicago requires all applicants to complete an online application to be considered for employment. 60 minutes are allotted for applicants to complete the employment application.
The application will automatically time out after 60 minutes. If you are unable to submit the completed application at this time, please choose the "Save for Later" option to avoid losing the information you have entered so far.
Closing Statement
The Art Institute of Chicago is an Equal Opportunity Employer that recruits, hires and promotes qualified individuals without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, veteran status or citizenship.
The Institute complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities.
If reasonable accommodation is needed to participate in the job application or interview process, please contact the Department of Human Resources at apply [email protected]
Union Info
This position is part of a bargaining unit represented by AFSCME Council 31
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