Healthcare navigator
About HELP USA
At HELP USA, we work to ensure that everyone has a place to call home. We’re one of the nation’s largest homeless services providers and low-income housing developers serving at-risk populations including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors.
With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facing homelessness and poverty to build better lives.
We hope that you will consider joining our team in the fight against homelessness.
Position Overview
Our Supportive Services for Veteran Families (SSVF) program helps veterans and veteran families who are homeless or at risk of becoming homeless by providing a range of services that promote housing stability.
Our Veteran clients often have complex medical and / or mental health needs. As Healthcare Navigator with SSVF, you’ll be responsible for connecting Veterans to VA healthcare benefits or, where Veterans are ineligible for VA care, connecting them to community healthcare services.
You’ll provide case management and care coordination and work closely with the Veteran’s assigned interdisciplinary treatment team.
Specific responsibilities will include :
Coordinating with the Case Manager and Benefit Specialist to assess and identify any barriers to self-care and related healthcare interventions for Veteran clients.
Referring and connecting Veteran clients to appropriate healthcare services and providing appropriate health education materials.
Actively participating with the assigned Case Manager in the review and update of the Veteran client’s Housing Stability Plan, communicating any changes to the Veteran’s healthcare status and needs.
Conducting field visits and escorting Veteran clients to appointments as needed to provide thorough advocacy and support.
Actively participating in and contributing to case discussions in scheduled case conferences.
Submitting timely case notes in the case management system in order to report on and track active Veteran clients and service outcomes.
Identifying, networking, and coordinating with NYC VA Medical Centers and community healthcare providers, and maintain established relationships with healthcare providers.
Requirements
Bachelor’s degree in social Work or Public Health required, with Master’s degree preferred.
At least two years of experience in healthcare or social services.
Knowledge of the VA healthcare system as well as general knowledge of community healthcare and social service resources.
Ability to work independently and as part of a team.
Experience working with people experiencing homelessness.
Strong time management skills.
Ability to organize and maintain detailed records.
Computer literacy, particularly with Microsoft Office applications.
Compensation : $24.04 hourly
EOE. A Drug Free Workplace.
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