Front Desk Agent
Overview
Marriott Westchase is looking for Full-Time Front Desk Agents!
The successful Front Desk Agent has a friendly, compassionate, and upbeat personality with great communication skills. Our ideal candidate should also have a servants’ heart approach to customer service and a strong desire to elevate the guest experience.
In addition, the ideal candidate must have the passion and desire to be self-motivated, dependable, exhibit multitasking skills and enjoy a fast-paced work environment from time-to-time.
You will deliver consistent superior customer service while understanding your duty to accommodate guests during their stay in an attentive, courteous and friendly manner with the utmost professionalism.
Additionally, you understand the importance of going above and beyond when needed to support your team and ensure that the guest have a positive and memorable experience.
Our culture and values : Pyramid Global Hospitality is recognized across the industry for our culture. Pyramid empowers its team members at every level of the organization to Be The Difference and is recognized in the industry as a people-first organization both in spirit and in practice, a workplace of respect, collaboration, honesty, and integrity, and an organization that is dedicated to developing individuals on their career path.
This is a Full-Time position that requires the flexibility to be able to work a combination of weekdays and weekends both AM / PM shifts, Weekend, and Holidays.
Key Responsibilities :
- Greets, registers, and assigns rooms to guest following established check-in / check-out procedures.
- Address guest complaints and resolve problems to their completion; following up with other departments if needed to ensure resolution.
- Completes AM and / or PM checklist.
- Issues room keys and, follows room keys procedures.
- Keeps up to date with room availability and guest accounts.
- Computes bills, collects payment, and makes change for requests.
- Makes and conforms reservations.
- Posts charges such as room, food, and liquor.
- Maintains knowledge of various room types and rates.
Qualifications
Key Requirements :
- Prior hospitality experience is a must! Preferably with a full-service hotel.
- Must have exceptional customer service skills with appropriate behavior and appearance expected at a 5-Star hotel.
- Excellent command of English; verbal, reading and writing, and can effectively communicate information.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
- Basic mathematical skills required.
- Ability to access and accurately input information using a moderately complex computer system.
- Ability to stand for long periods, up to entire shift; walk and / or continuously movement to perform behind the front desk.
- Ability to prepare complex reports of room availability and revenues generated.
- Hearing and visual ability to observe and detect signs of emergency situations.
Excellent Benefits!
401k after 90 days, company match to 4%
Medical / Dental / Vision Insurance eligible after 90 days
Company-paid Life Insurance
Employee Assistance Program (EAP)
Flexible Spending Account (FSA)
Awesome Vacation and Paid Time-Off Policies
Marriott Hotel Discounts Worldwide
Pyramid Global Hospitality Discounts
Pyramid Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Pyramid Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
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