Server - Food Room Service
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following and other duties may be assigned as necessary :
- Greet guests with an upbeat and friendly manner, deliver food as ordered to guests in a timely and efficient manner.
- Anticipate needs, and provide any additional items guests require to enjoyably consume their food including silverware, plates, condiments or any other items as needed.
- Assist the Chef on duty and kitchen staff in the garnishing, arranging and proper presentation of food according to guest specifications or the menu guide.
- Responsible for full knowledge of all menu items, ingredients, and prices, including beverage.
- Demonstrate a thorough knowledge of the sequence of service and follow it at all times.
- Handle guest checks according to internal hotel policy.
- Follow departmental rules to ensure safety, cleanliness and guest satisfaction.
- Monitor all tables in station to be sure that they are maintained in a neat and orderly fashion.
- Make every possible effort to approach every table within two minutes.
- Maintain teamwork with other team members at all times.
- Ensure cleanliness of area in accordance with Tropicana Las Vegas standards and the SNHD health code standards.
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
- Responsible for ensuring the compliance with all local, state, and federal regulations within area of responsibility and reporting potential issues to management.
QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.
- Minimum of 2 years of experience in a fast paced restaurant environment as either a food runner, bus person or food server.
- Ability to walk and stand for the entire shift, including but not limited to bending, reaching and kneeling.
- Ability to read and write and communicate in English.
- Must be able to lift and move up to 30 pounds.
- Must possess a SNHD health card and Alcohol Awareness card.
- Reports directly to the Restaurant Manager on duty.
- Exceptional customer service focus including attention to producing quality results.
- Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
LANGUAGE SKILLS
Ability to read and interpret documents In English, such as safety rules, operating and maintenance instructions and procedure manuals.
Ability to read and communicate verbally in English. Written communication skills in in English may also be required.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to perform these operations using units of American money and weight measurement, volume and distance. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, possess ability to operate an adding machine and have basic computer skills.
REASONING ABILITY
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS :
Employee must be able to qualify for licenses and permits required by federal, state and local regulations.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls.
The employee frequently is required to reach with hands and arms and talk or hear.
Specific vision abilities required by this job include close vision, color vision, and peripheral vision.
The employee must regularly lift and / or move up to 10 pounds, frequently lift and / or move up to 25 pounds, and occasionally lift and / or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
WORK ENVIRONMENT :
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Employee will be exposed to an environment containing unrestricted second hand tobacco smoke.
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