Turndown Attendant
JOB DESCRIPTION
Turndown Attendant
You are at the heart of the hotel! As a Housekeeping Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them for their evening Housekeeping service.
Rate of Pay : $
What’s in it for you :
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing :
The Turndown Attendant will be responsible for the daily ownership and operational execution of the Housekeeping Department.
- This will include the processing of tasks.
- This position is dependent on teamwork and a solid foundation based with the mechanical hour capacity and productivity reports and ownership of processes a must for development.
- Cleaning and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash etc.
- May include cleaning of kitchen area, room refrigerator, coffee maker, cups, glasses, silverware etc.
- Notify supervisor when service is complete so rooms may be sold or occupied.
- Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.
- Report, turn in, and / or log all lost and found items according to established procedures.
- Communicating all guest requests and / or issues to coordinator
- Maintaining a "DND & Refused service" log nightly and reporting to housekeeping coordinator in a timely manner
- Follow all of GDM and Forbes standards to each room every single day / night
- Interact with guest in a professional manner ensuring to deliver 5-star service.
- Practice safety standards at all times
Your experience and skills include :
- High School graduate or equivalent is preferred.
- Previous experience of one year is preferred.
- Understand and comply with all company and departmental rules and regulations, policies and procedures.
- Skill in establishing and maintaining effective working relationships with staff and guests.
- Able to communicate both written and verbally.
- Reading and counting is essential.
- Requires basic knowledge of housekeeping
- Needs to have an aptitude to promote minimum levels of skills and abilities that would create a positive outcome, in a hot and challenging work environment.
- Must be able to lift minimum of 50 pounds
- Must have ability to work with others to create attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with minimum supervision.
- Must have ability to secure minimum levels of skills and abilities that would allow for a proficient job orientation based on specific tasks and methods.
This is to provide a safe working environment according to OSHA regulations that would protect both the employee and coworkers.
Physical Demands :
Position requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length.
Length of time of these tasks may vary from day to day and task to task.
- Must be able to exert well-paced ability to multi-task in a calm manner on a timely basis.
- Must be able to exert well-paced ability in limited space.
- Must be able to bend, stoop, squat and stretch to fulfill daily tasks.
- Must be able to lift a maximum of 50 lbs. throughout the day.
- Ability to follow directions, perform tasks with attention to detail, speed accuracy, and follow-through.
- Ability to work without direct supervision.
- Ability to work well as part of a team, Set up and organize workstation with designated supplies and equipment.
- Replenish supplies and equipment as needed during the shift.
- Report any faulty equipment, linen shortages, maintenance needs, safety hazards and other problems immediately to your supervisor.
- Restock work areas for the next shift as assigned.
- Successfully complete the training / certification process for this position.
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