Financial Analyst
Analyst, Strategic Operations Finance (SOF) - Global Customer Service
This position is a hybrid in-office role that works out of our Headquarters in Boston, MA (this role is not a virtual / remote position)
The Strategic Operations Finance team is looking for a highly analytical, strategically-minded, and motivated Analyst to join the organization.
The analyst will be a key contributor in acting as an advisor to Wayfair’s Customer Service (CS) function on all matters associated with costs.
The analyst will complete reporting and forecasting workflows for CS, and provide support in strategic analyses that will drive key business initiatives and cost savings.
While we are looking for someone who is strong technically, we are also focused on finding someone who is collaborative, curious in understanding the why’ behind an analysis, and who would be a strong addition to our team’s culture.
About the Strategic Operations Finance (SOF) team at Wayfair : The Customer Service team within the Strategic Operational Finance organization partners with teams driving processes at scale that ensure the health of our operations, and supporting the success of our agents and customers.
As this business continues to adapt, we’re focusing on improving our agent network with the goals of providing better experiences for our customers, reducing operational costs, and driving long-term competitive advantages for Wayfair.
By analyzing the financial implications of both current operational performance and new strategic initiatives, we enable our agent agents to operate more efficiently and provide best in class customer experience.
Responsibilities include :
- Build and maintain monthly reporting to track agent network costs and labor efficiency and identify additional reporting and tooling needs in order to help enable the execution of financial and operational strategy
- Develop reporting metrics and present data with a clear point of view in that insights can be used to help drive operational cost efficiencies
- Translate high-level business problems into more specific questions that can be answered through data analyses; leverage analytical findings to identify actionable business recommendations
- Partner with business stakeholders to generate financial forecasts and review business decisions
- Initiate and complete ad-hoc analytical requests and special projects to support Wayfair leadership
- Communicate clearly and effectively across teams, levels, and leadership
The right candidate has :
- An undergraduate degree in Finance, Economics, Accounting, Business Analytic, or related subject area.
- 1+ year of experience in an analytical role, preferably in Finance or Data Analytics
- Strong cross-functional communication skills and ability to effectively convey insights from analyses to senior leaders
- Experience working within large datasets and resourcefulness in obtaining data when clean and / or complete information is not available
- Ability to support complex projects to completion using effective project management, communication, and influence in a fast-paced, dynamic environment
- Excellent organization skills, strong attention to detail, and ability to prioritize and multitask
- Ability to identify and succinctly summarize roadblocks and constraints, propose potential solutions, and drive towards resolution;
have flexibility to handle ambiguity and change
- Ability to respect the sensitivity, privacy, and confidentiality of employee data by adhering to best practices for data governance
- Strong Microsoft Excel skills are required, with experience with or a desire to learn Google BigQuery or SQL and maintaining Looks in Google Looker Studio
Assistance for Individuals with Disabilities
Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities.
As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations.
If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form .
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