Meeting and Event Planner/Coordinator
Job Description
Experience Services Meeting and Event Coordinator
JLL Experience Services team members are experts who create value through lasting partnerships. At JLL, it is our goal to provide experiences that will be long remembered by our clients.
We set the standard for superior experiences for our clients and our teams.
Job Summary
The Experience Services Meeting and Event Coordinator assist with aspects of the planning and execution of internal and external events including décor, catering, entertainment, transportation, location, invitee list, special guest, equipment, promotional material, etc.
They will coordinate the details set-up of the event with the onsite team and event vendors. The Meeting and Event Coordinator is responsible for ensuring exceptional client experiences through proactive communication and high touch hospitality focused service.
They must be able to exhibit exceptional customer service and communication skills.
Key Responsibilities
- Demonstrate expertise in executing high profile meetings and events with senior executive participation.
- Consult with conference center clients to determine event needs such as space, physical set-up, AV and technical requirements, catering and event support.
- Primary point of contact for conference center clients; responds to all requests in a timely manner.
- Consistently deliver high standards of care during events, exceed client expectations and anticipate needs.
- Manages all operations, functions, and logistics for conference center including scheduling of the conference center using client scheduling software, ordering catering, troubleshooting A / V and other set up issues.
- Collects feedback from business line stakeholders and client attendees to integrate into continuous improvement effort.
- Complete all tasks and projects as directed and ensure timely delivery based on deadlines.
- Engages in a culture of continuous improvement and innovation by adopting and participating in the development of best practices, new tools and other ideas that provide service delivery efficiencies.
- Establish rapport and maintain relationships with events and conference clients.
- Handle all administrative support for the conference center and off-site meetings and events, including but not limited to, preparing cost quotes, presentations, responding to inquiries and requests.
- Provide information and direction to vendors, facilities staff and other service providers as required to ensure excellent coordination and execution of work, with minimal disruption.
- Follow established escalation procedures and incident reporting procedures.
- Other duties, as assigned.
Qualifications
- Bachelor’s degree or proven experience as an event planner or organizer.
- 1-3 years of experience in event planning, project management, hospitality, event planning or related field.
- Excellent time management and verbal / written communication skills with the ability to communicate professionally.
- Ability to multi-task in a fast-paced environment.
- Exceptional customer service skills with a passion for hospitality.
- Ability to work with clients at all levels of an organization, including C-suite.
- Requires the willingness and ability to travel as needed.
- May require some nights and weekends.
- Experience in budget planning and ability to stay on budget.
- Proven leadership skills with the ability to manage multiple priorities and deliver results in a fast-paced environment.
- Track record of initiative, integrity, and good judgement.
- Highly collaborative with strong interpersonal skills.
- Proficient skills in Microsoft Office Suite (Excel, Work, PowerPoint, Visio, and Outlook).
Location :
On-site Cambridge, MA
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth :
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
Some of these benefits may include :
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Flexible and Remote Work Arrangements may be available
About JLL
For over 200 years, JLL (NYSE : JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties.
A Fortune 500 company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise.
Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communitiesSEE A BRIGHTER WAY.
JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit.
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