Event planner
Job Description
Title :
Events Management Associate
Location : Midtown Manhattan
Midtown Manhattan
Pay Rate
$37 / hr
Duration : 5 Months
5 Months
Description :
As an Event Management Associate, you will be responsible for managing internal meetings; acting as the single point of contact for the client, engaging event partners as needed and supervising staff to exceed client expectations.
The ideal candidate will have excellent client interaction, problem solving and decision-making skills, work well under pressure and be highly organized.
This is an onsite five day a week front desk position.
Responsibilities :
Monitor / manage the project including; creation of project plans and budgets (prepare, manage & reconcile).
Ability to lead team working on an event and direct many facets at one time. Collaborate and interact effectively with Firm's senior management, middle management and customers.
Provide strategic input and recommendations to business group on event development.
Maintain partnering relationships with internal business partners such as Food Services, Conference -Services, Audio Visual, Security and Facilities.
Manage all aspects of events including but not limited to : internal consulting, concept proposal development, site selection via RFP process, vendor negotiation, contract administration (including controlling risks associated with attrition and cancellation), hotel management, air / ground travel, total logistics coordination (menus, setup, decor, audio visual), creative writing for invitation, input on graphic design and website development, printing, registration management, coordination of speakers, giveaways, entertainment, activities, and travel staff.
Meet and greet each client daily, provide personalized high touch customer service
Adhere to standards of operations established for Conference Center
Handle day to day challenges clients present while driving towards a solution
Ensure maximum utilization of space to achieve yearly utilization goals
Maintain a professional, flexible, "can-do level of service
Participate in daily operations meeting as well as weekly review
Execute pre conference call / meeting, and post conference call / meeting when applicable
Manage space issues, escalate unresolved issues to lead planner, manager
Cover reception desk essential functions; answering telephone calls, returning emails promptly
Master usage of EMS (Event Management System) to detail reservations, review in-coming requests and present proper reports
Strong communicator that is able to manage correspondence between planning team and reservation holders throughout the booking process while providing an outstanding customer service experience
Firm understanding of the business guidelines for allocating space
Prioritize new meeting room reservations from online booking tools
Ensure customers are contacted in a timely manner and are updated regarding the status of their request and offered available options
Build strong relationships with the event teams working with them on solutions for space accommodations
Work closely with team members of Banking Senior Leadership to place annual and reoccurring committee meetings
Deliver high level service to event organizers.
Develop rapport with LOBs admins and meeting contacts to learn about business needs while understanding the importance of meeting their expectations
Qualification
Three plus years' experience in 5-star hotels, Event Planning and Food & Beverage with high touch customer service
Effectively manage guest experience and expectations through a high level of tact and diplomacy
Highly organized with the ability to multi-task and apply judgment to priority
Working knowledge of audio-visual systems
Flexibility to deal with a fast-paced, diverse environment
MS Office skills, knowledge of EMS booking system (a plus)
Must be willing to work flexible shifts covering conference center hours and locations
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