POSITION OVERVIEW
MCI is looking for ambitious Business Development Representatives who thrive in fast-paced environments. The right candidates for this role have personality, tenacity, a keen understanding of establishing rapport, and impeccable follow-up skills.
This is an entry-level position for diligent, coachable, and highly-motivated individuals who believe they have what it takes to drive sales, manage existing client relationships, and be a brand ambassador for one of the world's top business process outsourcing companies.
As a salaried position with significant variable bonus opportunities, this is the perfect position for someone looking to grow their career.
Some of the key benefits of this role include :
Work-from-home position
Continuous coaching and full support to help you maximize your earning potential
Guaranteed base pay + bonus (This is a salary position with uncapped bonus potential)
Significant advancement opportunity
Fun and exciting team-oriented work environment
No weekends!
To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.
POSITION RESPONSIBILITIES
WHAT DOES SOMEONE IN THIS ROLE DO?
This role requires you to identify potential clients, prospect qualified leads, and help facilitate sales cycles to ensure a best-in-class customer experience.
You will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.
Essential Duties
Identify new prospects and corresponding qualified leads through outbound calling, referrals, social media, email prospecting, and other lead-generation tools.
Plan, produce, and execute targeted calling, social, and email campaigns to high-value targets.
Make introductory calls and articulate the benefits of MCI's solutions, approach, and history.
Ability to create a compelling story surrounding MCI's call center outsourcing and staffing services and how they will benefit the prospects
Set up calls or meetings between qualified prospects and the MCI executive team.
Document all interactions, set appointments, maintain files, and report progress and forecasts into the CRM database.
Help develop and refine the qualification criteria to determine the most effective targets.
Follow and share new developments involving competitors and potential clients.
CANDIDATE QUALIFICATIONS
WONDER IF YOU ARE A GOOD FIT?
We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply.
This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated.
Qualifications
Must be 18 years of age or older
Bachelor's degree or equivalent work experience
Excellent organizational, written, and oral communication skills
The ability to type swiftly and accurately (20+ words a minute)
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Basic understanding of the Windows operating system
Highly reliable with the ability to maintain regular attendance and punctuality
The ability to evaluate, troubleshoot, and follow up on customer issues
An aptitude for conflict resolution, problem-solving, and negotiation
Must be customer service oriented (empathetic, responsive, patient, and conscientious)
Ability to multi-task, stay focused, and self-manage
Strong team orientation and customer focus
The ability to thrive in a fast-paced environment where change and ambiguity prevalent
Excellent interpersonal skills and the ability to build relationships with your team and customers
Preferred (Not Required)
One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
State or Federal work experience
COMPENSATION DETAILS
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience.
Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.
Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV’s, trips, tickets, and even cars.
In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment.
Benefits options and plans vary slightly by location.
JUST A FEW OF THE BENEFITS
Medical, Dental, and Vision Coverage Options
Paid Time-Off
Regular Raises
Advancement Opportunity
Fun, Engaging Work Environment
Casual Dress Code
Cash and Prize Contests
Full-time