Desktop Analyst- Entry Level
Marcum Search is working with an international law firm in downtown NYC to find an entry level Help Desk / Desktop Analyst to join their firm.
This position is open to recent grad and non-computer science majors with a passion for technology and a strong understanding of Windows and a basic understanding of Mac O / S.
Legal terminology / experience is a plus.
The Desktop / Help Desk Analyst will be required to start 5 days a week onsite and may be able to work remotely 1 day a week once up and running in a downtown NYC office.
The candidate will be responsible for assisting with desktop equipment, application and mobile device issues via phone, remotely and onsite, as well as setup of conference rooms, printers and A / V equipment.
They will also :
- Assess, triage, research, resolve incidents, service requests and information requests covering application software, hardware componentry, network configuration and infrastructure.
- Escalate issues according to type and priority
- Log and track all incidents in a ticketing system
- Be part of the development and delivery of training
Required skills :
- Education or experience that provides a strong fluency and understanding of software applications, Windows and Mac operating systems, networking and desktop / device troubleshooting.
- Knowledge of Windows Network functionality including Active Directory (resources and user or computer accounts and groups), Domains (Organizational Units and Group Policies), Domain Controllers, Lightweight Directory Access Protocol.
- Basic understanding of authentication programs (DUO, RSA) using Android and iPhone devices in support of Citrix Remote access
- Excellent phone and in person presentation / communication skills and the ability to deliver training
- Experience with or training in setting up printers and conference room equipment.
Preferred experience :
Experience with the following : Microsoft Office (Word, Excel, PowerPoint, Outlook, Visio and Access)An understanding of, or experience with legal applications, numbering and templates (Litera Innova, Payne or Legal MacPac),Document management, (iManage matter centricity, filing and searching),PDF creation and conversion (Adobe or Nuance)Time reporting (Intapp or Aderant),Browsers (IE, Firefox and Chrome),Metadata (Payne or Workshare),Comparison (Workshare or change-Pro)
For a full job description and consideration, please send your resume to with EntryDesktop NYC in the subject line.
Marcum Search LLC is an Equal Opportunity Employer.
Marcum Search LLC does not discriminate on the basis of race, ancestry, national origin, color, religion, sex, gender identity, age, marital status, sexual orientation, disability, veteran status, or any other protected classification under the law.
A reasonable estimate of the current salary range is $60,000-$65,000.
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