Dispatcher - Hotel Ops
Overview
The Mirage Las Vegas is the first mega resort to ever grace the Strip. A Four Diamond award-winning hotel with 3,044 rooms impeccably outfitted to provide the complete luxury experience.
The world-famous Mirage volcano sets the tone for guests to explore the wonders within. The Mirage features a worldly selection of fine and casual dining venues.
From American dishes at STACK and California Pizza Kitchen, contemporary Asian dining at OTORO, to Italian wines and cuisine at Costa and world-class wagyu steaks at Tom Colicchio’s Heritage Steak.
A premier entertainment destination, The Mirage plays host to the award-winning The Beatles™ LOVE™ by Cirque du Soleil®, a breathtaking tribute to one of the most influential bands in history.
The Mirage also plays host to LIMITLESS, its newest magic show starring Shin Lim, the only person ever to win America’s Got Talent’ TWICE.
Steps away from the casino is 170,000 square feet of flexible meeting rooms, boardrooms and convention space that can be customized to meet every want and need.
The casino boasts 2,300 slot machines, 20 table games and a VIP room. Treat yourself to a hot stone massage, manicure / pedicure, body or hair treatment at the onsite spa and salon.
For more information, visit us online at or follow us : Facebook : The Mirage Hotel and Casino, Twitter : @TheMirageLV, Instagram : @themiragelv.
Responsibilities
It is the primary responsibility of the Dispatcher Hotel to provide excellent customer service and create a safe and friendly environment for employees and guests by assisting guests with baggage and personal belongings.
All duties are to be performed in accordance with departmental and property policies, practices, and procedures.
POSITION RESPONSIBILITIES / DUTIES :
- Welcome guests to the property and provide exceptional service upon arrival / departure and throughout the guests stay
- Provide excellent service with the property's core service standards and brand attributes
- Exhibit a professional demeanor and willingness to assist all guests whenever possible
- Answers incoming phone calls, transaction-based phone service
- Answer property questions; provide accurate information regarding rooms, restaurants, Unity, casino events, promotions, entertainment, and directions for guests
- Respond to and resolve guest complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties
- Meet the demands of a fast-paced environment by using good judgment and the ability to multitask Ensure the privacy and confidentiality of guests and limit requests for information pertaining to guests in accordance with hotel policies
- Complete all duties in accordance with property standards and adhere to all company policies and legal requirements regarding safety, health, and welfare of guests, employees, and the property
- Resolve guest complaints within scope of authority, otherwise refers the matter to Front Desk management Maintain a clean work area for both guests and employees
- Process - group baggage documents for arrivals and departures, wheelchair and electric scooter rental documents, floral and delivery documents
- Contribute to a positive, empowering work environment by consistently performing assigned day-to-day responsibilities
- Provide information for all citywide events, promotions, general information and directions regarding casinos, hotel, and local area
- Meet the demands of a fast-paced environment by using good judgment and the ability to multitask
- Process all guest requests and respond promptly and discreetly to guest inquiries
- Practice teamwork, create a positive work environment, greet fellow employees, and thank them when they lend assistance.
- Provide excellent service consistent with the property's core service standards and brand attributes.
- Proactively greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment.
- Promote and develop team-oriented philosophy stressing the importance for providing unparalleled commitment to excellence in service.
- Keep the Front Services / Hotel Management Team informed of all pertinent information related to the department and reports irregularities and problems as they occur along with recommendations for solutions Notify Management Team and Security of all unusual events, circumstances, missing items, or alleged thefts.
Respond to emergency situations as necessary by following departmental procedures, staying calm, and assisting Security as needed.
Perform other job-related duties as assigned
Qualifications
EDUCATION and / or EXPERIENCE :
Required :
- Effectively communicate in English, in both written and oral forms
- High school diploma or equivalent
- Working knowledge of Microsoft Office, Outlook, Word, and Internet Have interpersonal skills to deal effectively with all business contacts.
- Professional appearance and demeanor.
- Ability to work with minimal supervision.
- One (1) year of previous experience working in a similar resort setting
Preferred :
- Bilingual, English as the primary or secondary
- Working knowledge of a Property Management System e Post-secondary education
Options
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