Window Dispatcher
Window Dispatcher
Location 0 Brady Ave NW Atlanta, Georgia United States
Phone Number 9
Division First Transit
Categories Operations Support
Req ID
Are you interested in becoming a Window Dispatcher? Now is your chance! Get PAID to do what you love!
First Transit is looking for Dispatchers in Atlanta, GA. First Transit is looking for Window Dispatchers! Our Window Dispatchers are an integral part of daily operator report and pull out, they have to be time conscious, safety-centric, and customer service-driven.
Window Dispatchers work closely with other Dispatchers to guarantee all operator and customer issues are solved effectively and efficiently! If you have the drive, confidence, and
determination to succeed, First Transit is looking for you!
Our Window Dispatchers enjoy :
- Competitive pay rates
- Team-oriented Environment
- Tremendous career advancement opportunities due to a strong presence across North
America.
- Excellent benefits including medical, dental, vision, and (k) savings plan.
- Company training, paid holidays, paid vacation, and sick days.
Our Window Dispatchers are responsible for :
Assures all routes are filled as assigned and bus operators are provided with timely
instructions for operational information throughout the day.
Manages road service assigned carriers by tracking trip performance measures, route begin
on time, performance, incidents, etc.
Provides customer support by responding to questions and concerns regarding customer
trips, lost, service delays and cancellations
- Resolves problems by working with carrier dispatchers
- Fills route openings. standbys and extra boards operators’ schedules.
- Utilize computer (Trapeze) software to retrieve scheduled information and reference material
to quickly and accurately determine the best method to assist clients and operators.
Provide excellent customer service to Operators and passengers, and completes a variety of
daily reports and clerical duties
Manage emergency situations for vehicle operators, act as liaison between the carrier and
emergency services
Answers and direct business calls to appropriate personnel, communicate professionally with
accuracy to all staff (drivers, road supervisors etc.)
- Ensures all cash, vouchers and lost and found are properly and accurately counted and secured
- Fill out and send accurate end of shift reports
- Make sure manifests, stand by sheets and call out sheets are accurately filled out and match
the rollout in the shared drive daily.
To qualify as a Window Dispatcher, you’ll need :
- High school diploma or GED equivalent
- Customer service and / or Call Center experience required.
- Knowledge of basic and multi-task computer operation in a Windows environment.
- Ability to proficiently operate a computer with a speed of no less than keystrokes per
minute.
- Ability to communicate clearly
- Ability to utilize a standard business telephone system for communication.
- Ability to interact with interdepartmental personnel.
First for a Reason
Benefits
We offer competitive compensation and benefits, including physical and mental health initiatives, medical / dental / vision, (k), and paid holiday / vacation.
Diversity & Inclusion
Because we’re stronger together, we aspire to have a culture where all people are First. We’re committed to providing an inclusive and diverse working environment for everyone every day.
Professional Advancement
Start here. Go far. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America.
In addition, our -month Aspiring Manager Program prepares future leaders at First Transit.
Extensive Training
Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency.
Community Service & Impact
Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Transit and First Vehicle Services in your community, you’ll have a positive impact on others.
Subject to DOT drug testing. DOT Regulation CFR Part does not authorize the use of Schedule I drugs, including marijuana, for any reason.
First Transit has been purchased by Transdev and will be the employer for this job posting. We are the leading integrator and operator of multiple modes of transportation.
With a combined presence in US states, plus DC and Puerto Rico, we have lots of opportunities for growth! You can find additional job opportunities and locations directly at www.transdevNA.jobs.
We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance.
First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.
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