Dispatcher
We’re looking for motivated, engaged people to help make everyone’s journeys better.
Main Duties and Responsibilities :
- Receives incoming calls, coordinates with staff and kitchen personnel to ensure outbound trolleys are on schedule.
- Monitors computers to determine arriving flight times to arrange for drivers to meet aircraft for unloading / loading.
- Provides accurate and timely information to transportation supervisors / leads
- Coordinates with Meal Planners regarding irregularities and changes.QualificationsEducation :
- High School Diploma is requiredWork Experience :
- Some Office ExperienceTechnical Skills : (Certification, Licenses and Registration)
- Must be able to read, write, and speak English
- Must be detailed oriented and organized
- Must have very good basic math skills
- Some computer knowledge required
- Ability to make sound operational decisions in challenging situations
- Working knowledge of Unimatic / FIDS to gather information needed
- Highly motivated
- Good work attendance and work performanceLanguage / Communication Skills :
- Proven ability to communicate in challenging / stressful situations
- Ability to deal with the public and internal staff
- Must be able to read, write, and speak English
Job DimensionsGeographic Responsibility : UnitType of Employment : Full-time / Part-timeTravel % : NoneExemption Classification : Non-ExemptInternal Relationships : Unit employeesExternal Relationships : Public, customers, vendorsWork Environment / Requirements of the Job : Normal Office EnvironmentBudget / Revenue Responsibility : (Local Currency)Organization StructureDirect Line Manager (Title) : Varies by unit : GM , Mgr, Ops , or Dir, Ops Dotted Line Manager (Title, if applicable) : n / aNumber of Direct Reports : n / aNumber of Dotted Line Reports : Estimated Total Size of Team : 2gategroup Competencies Required to be Successful in the Job :
- Thinking Information Search and analysis & problem resolution skills
- Engaging Understanding others, Team Leadership and Developing People
- Inspiring Influencing and building relationships, Motivating and Inspiring, Communicating effectively
- Achieving Delivering business results under pressure, Championing Performance Improvement and Customer FocusDemonstrated Values to be Successful in the Position
Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone :
- We treat each other with respect and we act with integrity
- We communicate and keep each other informed
- We put our heads together to problem solve and deliver excellence as a team
- We have passion for our work and we pay attention to the little details
- We do what we say we will do, when we say we are going to do it
- We care about our coworkers, always taking an opportunity to make someone’s day better
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