Service Delivery Manager
ADP is hiring a Service Deliver Manager I . In this position you will be Responsible for the delivery of ADP services and ensuring services are provided in alignment with ADP service and quality Responsible for retention and satisfaction for a combined client
Made up of clients with low Fundamental benefit outsourcing is provided, not a high level of outside parameters Responsible for the delivery of ADP services and ensuring services are provided in alignment with ADP service and quality Must be able to prioritize critical client Able to analyze and bring resolution to complex system and processing Must be able to identify, diagnose and resolve issues affecting client Understands the architecture / structure of the system
At ADP we are driven by your We engage your unique talents and We welcome your ideas on how to do things differently and In your efforts to achieve, learn and grow, we support you all the If success motivates you, you belong at
We strive for every interaction to be driven by our CORE values : Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social
RESPONSIBILITIES :
Manages daily activities of functional team members to ensure delivery of optimal service, client satisfaction, retention, and
Provides continual internal communications to enhance the organization's effectiveness in dealing with critical client
Works closely with Implementation staff during the implementation phase and with Account Management to ensure service objectives are
Ensures appropriate distribution of client assignments to team
Provides direction to Operations personnel regarding individual client assignments and high priority project
Communicates regularly with client to evaluate service satisfaction and to interface on day-to-day service delivery
Provides status reporting to client as
Oversees the coordination schedules and resources (including project management of annual enrollment).
Identifies and resolves issues affecting service
Provides operational reports to management and client according to scheduled
Participates in decision-making process within the sites, as required, concerning client support issues and
Maintains and monitors compliance with operational and procedural
Strong understanding of ADP services and system architecture / structure
Solid technical aptitude and ability to effectively gather and document business
Performs other related duties as
QUALIFICATIONS REQUIRED :
3-5 years of related implementation, project management, account management or operational experience with benefits, HR, payroll, HRIS and / or system
Bachelor's Degree or its equivalent in education and experience
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