Data analyst
Do you want to make a difference in the lives of people and their pets? What about having the opportunity to connect with others across the world, full of stimulating discussions, and making impactful contributions?
If this is how you see your career, Hill’s is the place to be!
We are Hill’s Pet Nutrition a multi billion dollar, global division of Colgate-Palmolive Company and the maker of Prescription Diet, Science Diet, and Balanced Advantage brand pet food.
Our mission is to help enrich and lengthen the special relationships between people and their pets by providing the best groundbreaking pet nutrition technology, products, and expertise to pet owners, veterinary professionals and other key pet professionals worldwide.
Our company is a globally recognized Best Place to Work.
About the role :
The Operations Data Analyst position builds capability and decision making for the Customer Experience Engagement Center (CXEC) through Analytics.
Every day, the role acquires, compiles, cleans and analyzes data to identify insights, issues and opportunities within the CXEC.
This role prepares and facilitates the daily leadership review and has opportunities for monthly trend analysis to senior leaders.
The role will provide deeper insights on opportunity areas and participate in the cross functional solutioning, providing key insights into the Hill’s business from the customer lens which is valuable for future opportunities.
Duties and Responsibilities :
Works with internal partners to capture, collate, and cleanse raw data for appropriate analysis and problem solving
Analyzes data for the influence of missing information, outliers, plus confounding and extraneous variables
Incorporates descriptive, diagnostic, predictive, and prescriptive analytics to report on insights. Responsible for crafting / updating standardized reporting, scorecards and ad hoc requests.
Develops presentations of trend reporting and associated analytics. Presents to various audiences, including Agent Teams, CXEC Leadership and US Senior Leaders.
Builds and updates data sets that evolve in tandem with our business's needs. Partners with CXEC Team Leaders on the efficient use of data.
Train internal and third-party support teams on data collection and reporting as needed.
Basic Requirements
Bachelor's degree in business analytics, finance, business or related field
Experience in managing large data sets and crafting reports using Microsoft Excel, SQL, google suite and / or other related data platforms
Proficiency in Google / Microsoft suite (ie sheets, slides and docs)
Preferred education and experience requirements
Experience in SQL, Domo and Snowflake and / or SAP
Expected Areas of Knowledge, Skills and Abilities
Experience using data and metrics to back up assumptions and assertions of business value
Earn trust using facts and data, and advise and influence decisions of business partners through effective verbal and written communication
Able to build executive reports using various data visualization tools (Domo, SQL, Tableau, Power BI)
Google / Microsoft Suite proficiency (i.e, Sheets, Slides, Docs)
Experience of reporting and analysis from large and various sources of data sets
Demonstrated proficiency in understanding business problems and opportunities
Administration of customer service application technologies
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