Data Analyst
Goodwill Industries of Greater New York and Northern New Jersey, Inc.
Job Description Form
Position Title : Data Analyst Location : 25 Elm Place / 25-09 Broadway
Reports To : Director of Data Analytics and Research
General Purpose :
Goodwill NYNJ has an exciting opportunity for a Data Analyst to join a growing, high-performing team that helps drive Goodwill’s decision-making through data-driven practices, analyses, research projects, and systems support.
This role will provide the opportunity to work on a variety of highly-visible, exciting analytic projects while encouraging creativity and growth within the team.
It will also provide broad exposure to the nonprofit, social service, and retail sectors in a dynamic, fast-paced, and rewarding environment.
Essential Functions :
Data Analytics
- Building real-time dashboards that present essential operational data for agency stakeholders
- Finding areas and ways to automate recurring business processes
- Managing and extracting data from a variety of sources ranging in complexity from Excel templates to structured SQL environments
- Supporting adherence to data quality protocols and performing quality assurance testing
- Sharing data with external entities on fixed intervals (e.g., monthly and annual reporting)
Data Analysis
- Partnering with leadership to identify areas for growth and increased mission impact by analyzing data from across the organization
- Unearthing patterns in data that warrant further investigation and analysis
- Utilizing appropriate tests to draw conclusions yielding accurate, action-worthy insights
- Effectively communicating sophisticated analyses outcomes to a broad audience, including executive leadership and department heads
Systems Support
- Helping to leverage the full potential of newly adapted data systems (e.g., Salesforce)
- Contributing to the vision for larger project builds (e.g., data warehouse, data lake)
- Working with external partners and vendors to determine the appropriate means for sharing data (e.g., SFTPs, APIs)
- Providing ongoing support of existing systems and related processes
Research
- Conducting small- to mid-scale research projects using administrative datasets with sources ranging from finance, mission, and retail domains
- Supporting the development of survey instruments and implementation of survey instruments intended to improve the services provided to Goodwill clients
- Coordinating the collection and processing of survey data
- Applying appropriate research methodology and communicating findings to internal and external stakeholders
Qualifications / Basic Job Requirements :
Basic Qualifications
- Bachelor’s degree in business, social sciences, public health, analytics, or related field
- Minimum of two years professional, full-time experience in applied analytical role
- Strong communicator, able to effectively partner with others to ensure the Data Analytics and Research team is meeting the needs of the organization
- Ability to confidently multi-task as needed
- Advanced proficiency in Microsoft Excel (e.g., Pivot Tables, VBA, macros)
- Expertise a common statistical or data science tool (e.g., R, Python)
- Demonstrable experience using dashboarding software (PowerBI, Tableau, or similar)
Preferred Qualifications
- Master’s degree in analytics, business, public health, public administration, or related field
- Prior applied experience with CRM platforms (Salesforce, Dynamics, or similar)
- Experience with SQL reporting and / or scripting
- Experience with survey methodology and collection tools
- Familiarity with qualitative analysis
GW2023
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