Customer service associate
Dealership :
L0326 Subaru of Moon Township
Customer Service Associate
The Customer Service Associate is responsible for handling customer inquiries related to the store operations. This position assists customers looking to purchase new and pre-owned vehicles either online or in-store and have them delivered to their home.
The Customer Service Associate reports into the Brand Leader.
Responsibilities
- Customer Concierge : Answers questions and helps move the digital transaction process forwardCommunicate effectively with customers through chat, phone, email, and in-personSingle point of contact for the customer throughout the transactionPresents financing termsPresents protection products (ex : Extended warranties)Collects down payment, Driver’s License, Proof of Insurance, Proof of IncomeCommunicates paperwork and logistic timelines
- Process all transaction paperwork, with a high level of detail and accuracy
- Verify all customer documents as necessary
- Maintain solid operational controls
- Performs related clerical duties, maintains filing and record systems, completes reports and answers customer concerns
- Maintain activity log
- Other duties as assigned
Skills and Qualifications
- 3-5 years of customer service or dealership experience
- Increased ability to quickly assimilate to the needs of the role, while demonstrating the ability to work independently
- Strong attention to detail
- Excellent communication skills
- Time management
- Sense of Urgency
- Active listening skills
- Critical thinking
Competencies
- Does the right thing, takes action and adapts to change
- Self-motivates, believes in accountability, focuses on results, makes plans and follows through
- Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
- Thrives on a team, stays positive, lives our values
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.*
- Up to 1 / 3 of time : standing, walking, lifting up to 25 pounds
- Up to 2 / 3 of time : sitting, kneeling, reaching, talking, hearing
NOTE : This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job.
While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.
We offer best in class industry benefits :
- Competitive pay
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles.
We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
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