Customer service representative
Job ID : 483046
Oldcastle APG, a CRH company, is a leading global supplier of building and landscaping products. Its product portfolio includes hardscapes and masonry, packaged cement mixes, lawn and garden materials, and composite decking sold through a variety of channels for residential and commercial use.
Oldcastle APG is the leading producer of hardscapes in North America and Europe and the innovator behind many of the industry’s well-known brands : Belgard hardscapes, Echelon masonry, Sakrete bagged dry mixes, and MoistureShield composite decking.
With over 260 operating locations and approximately 8,500 employees, Oldcastle APG operates across 7 countries in the U.S., Canada, and Europe.
Summary
This position is responsible for supporting the end-to-end supply chain activities of the manufacturing site from purchase order creation, receipt and shipping finished product.
Ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up and resolution to customer inquiries, orders or issues.
Essential Duties and Responsibilities
- Assist customer with product questions, ordering, order tracking, complaints and problems
- Enter orders into system for billing and delivery
- Coordinate delivery schedules with dispatch
- Issue credits or debits accurately when applicable
- Answering incoming calls
- Taking sales orders from sales representatives and customers by phone and radio
- Assisting walk-in counter customers
- Facilitating new account and credit approvals
- Categorizing, scanning and maintaining ship ticket copies for audit purposes and file all customer records
- Printing and distributing e-mailed customer purchase orders
- Time clock system administration. Daily verification of employee hours
Weekly time clock review with Site Manager and subsequent HR submission
Attendance and overtime trending / reporting
Purchase Order Creation and system maintenance
Purchase Order delivery receipt verification and data entry (receiving)
Weekly audit of all raw material delivery receipts vs. trucking records
Update shipping tickets with appointment info, change date as needed
Ensure PM tickets are printed, delivered to shipping and matched appropriately for evening loading
Order office and printing supplies
Use purchasing card for payment of invoices below threshold
Month End Close data entry
Qualifications
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.
Requirements / Education / Experience
- High School Diploma or GED equivalent, some college preferred
- Good with basic math
- Experience working in a technical or industrial organization, providing customer service and inside sales support
- Working knowledge of Microsoft Office Skills (Outlook, Excel, Word)
- Detail oriented and excellent organizational and multitasking skills
- Ability to work efficiently and effectively under pressure with simultaneous deadlines
- Ability to think on your feet, by assessing, planning and strategic troubleshooting
- Self-motivated and driven professional
Physical Environment
- Ability to sit for extended periods of time
- Ability to perform repetitive motions of the wrist, hands, and fingers to use a computer and keyboard
- Bending and some lifting
- Extensive writing
- Extensive phone and radio use
- Tasks can be very repetitive
- Slight lifting of ship tickets and overnight packages
What CRH Offers You
- Highly competitive base pay
- Comprehensive medical, dental and disability benefits programs
- Group retirement savings program
- Health and wellness programs
- A diverse and inclusive culture that values opportunity for growth, development, and internal promotion
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