Customer Service Representative
Job Description
A well-established print company in Seattle is seeking a Customer Service Representative to join its team. A successful candidate will enjoy working in a print environment while building client relationships.
The Customer Service Representative will coordinate with clients to create clear order instructions for production associates to process and print to create the desired.
Please note : while print and / or graphic design knowledge and experience will make this an easier transition, our client is willing to provide industry training for a candidate with strong Customer Service skills, professionalism and confidence.
Compensation : $20- $24 / hr Get paid weekly!
Location : Seattle, WA 98134 (ONSITE)
Hours : Mon - Fri, 8am - 5pm
Temporary-to-hire opportunity
Duties and responsibilities include :
- Greet Clients in a Friendly Manner as they Enter the Facility
- Process In-Person, Phone, Email, Electronic, and Hard Copy Work Orders
- Make suggestions regarding paper, binding, and other finishing options to meet customer needs
- Assist with Quoting and Billing Print Projects using MFG Software
- Email and Call Clients with Questions Regarding Orders when Appropriate
- Assist Clients in Proof Review & Approval
- Inform Customers of Unit Prices, Shipping / Delivery Dates, Delays, etc.
- Follow-up with Clients to Keep them Informed of the Status of their Project
- Maintain Office Supplies and Packaging Inventory
- Sell Add-ons and New Services / Merchandise to Clients
- Participate in Training Modules to Update Customer Service Skills, Technical Skills, and Print Knowledge
- Perform other Tasks, Duties, or Functions as assigned
Skills and Qualifications :
- Communicate Effectively with Clients and Team Members
- Ability to effectively promote the products and services of the company
- Thorough knowledge of materials and equipment utilized in the duplicating / printing process
- Experience in printing, finishing, and customer service position
- Knowledge of the printing industry - specifically AEC, bindery, and finishing is a plus
- Ability to quickly learn new software and procedures
- Time management skills in a fast-paced on-demand environment
- Able to multi-task while maintaining quality and accuracy
- Excellent customer service skills
- Attention to detail, an eye for color, and a positive attitude
If this sounds like a good opportunity and you would like to be considered for this role, apply today! Email questions to [email protected]
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